The 10 year parts guarantee and registering the dishwasher are 2 different things and I did both. 2 different companies were involved and I gave the same information to both regarding model and serial... See more
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Review summary
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I had a booked repair however, this has been rescheduled due to issues with service personal. my Biggest concern is that we as customer's are asked to provide all details of the faulty product we h... See more
Felt bamboozled into signing up for additional cover. Not just for this appliance but my cooker as well. I know trying to be helpful, but would have preferred a letter with all the facts so could deci... See more
When I registered for the 10 years parts warranty the email response seemed to indicate it was just a 1 year guarantee. The response I got from customer services to clarify the matter was however exce... See more
Company details
Information provided by various external sources
We are on call for you! Our customer service team are available 364 days a year to provide advice and solutions to help you manage, maintain and service your appliances, and keep them running like new
Contact info
United Kingdom
- 03448 224 224
- hotpointservice.co.uk
3.2
Average
32K reviews
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It was very difficult to log in with…
It was very difficult to log in with the plan number given to me.
It was not going through. I have to make direct calls severally before I could get the repair booking cancelled.
17 July 2026
It was as I would expect but I’m sorry…
It was as I would expect but I’m sorry I’m fed up of these how did we do surveys .
13 July 2026
Very quick and easy 😊
1 July 2026
Abit of messing around getting numbers…
Abit of messing around getting numbers but otherwise straight forward
12 July 2026
Had many phone calls from Hotpoint…
Had many phone calls from Hotpoint regarding my cooker. Spent time registering the product 2-3 times. Then would come the sales pitch of its only £3.88 to insure the product.
They wouldn’t let me pay it in one go which is pretty daft to me to be honest.
The delivery guys were on point. Kind and courteous gentleman.
10 July 2026
I registered the appliances as…
I registered the appliances as instructed. This is not an experience. Whitewater rafting down the Ganges with Roger Federer would be an experience!
17 July 2026
Registered for me by Domestic and…
Registered for me by Domestic and General but was kept on hold for rather a long time.
16 July 2026
Very helpful in all maters
15 July 2026
Amazimg delivery
Amazing delivery drivers really friendly & helped with disposal
Hotpoint kept me up to date with delivery also
Would highly recommend
14 July 2026
I had a booked repair however
I had a booked repair however, this has been rescheduled due to issues with service personal. my Biggest concern is that we as customer's are asked to provide all details of the faulty product we have. This includes details like make, model, date purchased and supplier. and what we believe the issue to be. but when the the appointment day comes, the operative, checks and then says I will order the parts. would it be cost effective to have some spare parts on the van, relevant to the item needing the repair
14 July 2026
My daughter registered it for me she…
My daughter registered it for me she has done this before so said it was easy enough for her
17 July 2026
It was so easy to order online.
Making the purchase of the washing machine and the service arrangements was so easy .
10 July 2026
No written confirmation received that…
No written confirmation received that 10 year parts guarantee has been registered.
Charging £140 for any call out regarding warranty but can avoid if take out insurance.
12 July 2026
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