TOTAL LACK OF PROFESSIONALISM: 3 months of silence and a broken system!
I am writing this to expose the total lack of respect and professionalism of the HotPlayer team. I purchased TWO (2) separate "Forever" subscriptions using the SAME email address.
When I requested a transfer, your team made a massive blunder: you transferred the subscriptions between my existing devices instead of the new one. Because of your mistake, I am now blocked with the error: "You've reached your maximum transfer limit."
For nearly 3 months, I have been trying to explain your own mistake to you. I am paying monthly for my TV channels, but I cannot use them because of your incompetence. Most serious developers provide a User Account system, social media pages, or WhatsApp contact. You hide behind a generic "HotPlayer Support Team" signature without any name or accountability.
You are misleading customers. You take the money but offer zero support when YOU break the license.
What I demand:
Fix the "Maximum transfer limit" error caused by your internal switch.
Manually activate my new Fire Stick MAC with my second payment credits.
Restore my other "Forever" subscription properly.
Stop hiding, stop the robotic replies, and show some respect for your paying customers!
Check my dozens of tickets and fix this now!