Hot Pink Haberdashery Reviews 

Same issue as other buyers.
Ordered the items but no delivery update or arrive anything, even though it stated same-day delivery. No reply from email nor phone call if you tried to ask about your order.
If I could give zero star. I would do.
Unless you don't mind your order may or may not be delivered (don't expect on time), you can order from this store then.
But I will avoid it.

Super quick delivery and service. Highly recommend 🙂

This was the first time I have ordered from Hot Pink Haberdashery. Their quick and efficient service was really impressive.

In addition, the description of the fabric on the website was so spot on that I managed to match up fabric perfectly with some I had purchased some time ago.

The competitive price and very reasonable delivery cost means I will have no hesitation in using them again.

I will definitely be recommending them to my sewing friends.

I made a mistake on my order and reached out to customer services, Daisy relied instantly and was so helpful. My issue was resolved and my order arrived next day, couldn’t believe it! The quality of fabrics is so lovely, i definitely will be purchasing again. 11/10 service!

After reading some ( a minority) of the previous reviews - I was a little anxious re ordering- BUT- didn’t need to be- quick service ( order to delivery 4 days); excellent and prompt customer service ( same day reply) and REALLY pleased with the quality of the fabric I ordered- a soft washed 4oz denim. Very happy!

Placed an order on 17th June for express delivery and not heard a thing since. Tried to email, call and use their chat function a few times and finally got a response 9 days later to say it has been delayed.

Ordered from Hot Pink Haberdashery 17/06/2023 as it stated that it dispatches orders quickly as I was in a rush , I paid for express delivery and I am still waiting. No response from company after an email sent on the 23/06/2023 and phoned and emailed this morning no response....so i went through Paypal resolution. A note to companies, treat your customers with respect and decency or go out of business. The way to run a business is to effectively deal with customers and uphold your promises and deliver the items.

Site says "next day shipping, 24h service" so ordered Monday night to dispatch Tuesday and plenty of time to arrive before Saturday.

Wednesday evening still no dispatch email and order page says "processing". Email customer service to ask if it had been sent and if not to ABSOLUTELY send it out Thursday. If they can't then please cancel.

Receive an absolutely baffling response saying it's been cancelled but "if it arrives" in the next few days to send back as return.

I ask whether it actually was dispatched, then. Because if it was dispatched THERE IS NO PROBLEM.

Get another email saying it's been cancelled because they don't offer a guaranteed delivery date.

I inform them again she's implied it WAS dispatched but I got no confirmation or order status update. Was it in fact dispatched, or not. This is a yes or no question. It's not hard.

3 emails in and I still have no damn clue if my order was ever sent or not. Utter shambles. Avoid.

UPDATE: another email, another avoidance on a straight answer on whether it was shipped or not. It isn't theoretical physics, Helen.

But now claims to not offer next day shipping despite their shipping page stating and I quote

Our aim is to ensure that all orders are sent out on the same working day until our 4pm cut off. In exceptional cases where the size or type of order prevents this, we will get in touch to let you know and discuss alternative arrangements if required.

All UK orders are sent with either Royal Mail 24 or Parcelforce 24. "

What exactly do you think 'same working day' means, Helen? (Hint: it means the same day) Follow up question what do you think the '24' in those services means, Helen? (Hint: it's a next day service!)

Absolutely ridiculous. I guess I either mysteriously get them or I don't. I haven't paid for them either way.

Update 2: revising down to 1 star because Helen still refuses to provide specifics on when/if the parcel was ACTUALLY shipped and seems to think I asked her to cancel it after dispatch (why would anyone do that Helen)

So you know what? Here. Here is the entire email chain so you can see for yourselves Helen repeatedly refuse to answer a simple question.

chocolate-elfie-62.tiiny.site/

EDIT: please read the response below to see her STILL failing to grasp the issue was that she implied she'd ALREADY SENT the order, refused to confirm that, and then claimed you can cancel things after shipping (you can't)

4-year old levels of reading comprehension.

Tip from one business owner to another: if almost 10% of your customers have a problem with your communication (not responding, doing things not asked for without clarifying, dodging questions) and slow delivery then... you do in fact have a communication and slow delivery problem.

Second tip from me to you: I posted the emails in this review because in SEVERAL responses to past reviews you offer to "send on" emails to "anyone who wants them". Thought I'd beat you to it but: that is a very serious data handling and protection issue which has been flagged to the ICO and is especially abhorrent behaviour from the recorded OWNER.

Get it together.

Ordered items took two and a half weeks to arrive despite their website saying that it should arrive the next day. In the end, I had to chase the company who hadn't bothered to update me one week after my initial order. Generally poor customer service, I will not use them again.

They had a shortage of the fabric I wanted and they contacted me immediately and helped me solve my dilemma, so efficiently and speedily. Customer service was speedy, friendly and great, I was really impressed and thankful.

After making an enquiry about two threads. The response was quick and accurate. The postage was superb, received the thread I chose the next day.
Perfection.

What an absolute joy it is to order from very professional Hot Pink Haberdashery. Orders are quickly sent out, products are great quality and reasonably priced. I have placed many orders and I have full confidence that my order will arrive quickly and any problems will be dealt with proactively. I couldn't ask for more.

HPH are brill. My husband had had a total knee replacement so my mind wasn't really on the job of ordering my lining - I ordered Ivory instead of the White I really wanted. Fate intervened and HPH contacted me to say they couldn't provide my 5m of Ivory in one piece, did I want to wait or have the pieces. It only dawned on me days later that I'd ordered the wrong colour so emailed Daisy. They acted immediately to dispatch my White lining. Excellent after sales service. They are friendly and reliable and I have no hesitation in recommending them.

When I found Hot Pink Haberdashery and found the material I wanted I was so pleased. The material I got was Cartoon Safari Animals. Just perfect for what I want it for.

Perfectly brilliant!
When the cry went up for 15 superhero outfits for our holiday Bible club starting in 5 days I was sure even Edna Mode couldn’t fulfill the order. But in stepped Hot Pink Haberdashery and saved the day. For less than £30 all the superheroes were kitted out in health and safety approved airforce blue polycotton capes and masks and it arrived in the blink of an eye, as if delivered by Dash, allowing us mere mortals time to sew!
For all your superhero requirements Edna recommends Hot Pink Haberdashery.

Fantastic service from Hot Pink Haberdashery! Shipping is unbelievably fast (great for last minute projects) and the communication from the team at Hot Pink Haberdashery was great. They were short on part of my order, but rather than make their own call on how to handle it, they contacted me to ask what I wanted to do. Super experience. Will definitely do more business with them. Definitely recommend!

I also got a mansplain, rude email thread from Nick. They were advertising a product as in stock so ordered online 19th Feb. Got an email on 22nd Feb to advise one product was out of stock but they’d put the rest aside - lead time for back order mid-March. On 14th March I sent a follow up email asking for an ETA, nil response. I followed up this email on 20th March asking them to respond to me. Got a response saying it would be a few more days. Waited another 8 days and still nothing. Emailed again asking why it’s showing in stock on the website and when I could expect my order. Nick told me many of their customers are happy with seeing items in stock that aren’t actually in stock and they don’t know when it will be ready. Getting fed up and asked them to refund, so he refunded the whole order and didn’t care to send me the rest of my order. Absolute shambles. Place orders at your own risk as you won’t have a clue what’s in stock and what isn’t. Wish I’d read reviews sooner. Wasted 6 weeks being mislead.

Ended up cancelling my order and receiving a refund. Had to chase up my order for 2 weeks after paying for express delivery. The 1st email from customer service said that there was a delay a week after placing the order but it would be shipped out that afternoon. The next email stated that parcelforce had it and it would be with me shortly. A week later i cancelled.

Fast delivery,lovely selection in the mystery box,very good value.will order again for sure.

What an amazing service. I ordered yesterday morning and my package was delivered this lunchtime.
Very impressed and will certainly be recommending and using again.