While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
DO NOT USE! Customer service is terrible, don't response to emails even when they say online that is an emergency email. I wouldn't trust them abroad cancelled the trip before even going. Nectar won't have anything to do with them so i'm down 45,000 points with 0 help. Scam website
Very poor communication via emails. Messages from host were not coming through so we didn't know how to check in and they didn't know what time we were arriving. Even the messages from customer service do not come through. The booking confirmation email that I did receive contained an incorrect customer services email which bounced! Sainsbury's should be embarrassed of this partnership as the technical setup clearly has some major issues. Would never use again.
I have been waiting over 2 months for my nectar points to be refunded back to my nectar card after cancelling a booking with nectar hotels before the refund period. We should have had £300+ nectar points back in the account but for the last two months customer service and management have given me the run around at both Nectar Hotels, Nectar and Sainsbury’s the message is clear, they don’t care about customer loyalty in the slightest. We have called nectar hotels over 15 times. Asked for escalation to manager level and been given a pack of lies. “Wait 2 weeks, wait 3 weeks” it never happens they just lie lie lie! I hope Sainsbury’s considers ripping apart this partnership because it’s clear that Nectar Hotels couldn’t care less
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
