Hotel Reviews 

My own is this company is a terrible company they hire and fire staff without paying them for no reason, they hold on to customers money not refunding very shady people, do not use them or work for them. RUN!!!

Coming here to read the reviews afterwards adds salt to injury. Paid for a booking 30th September 2025, got to the hotel (De Franklin Apartments Abuja) today 2nd October 2025 and I did not like the room I was shown, I asked for another and I was told no other option.
I sent a message to HotelMoney to ask for workaround, after taking a while ~30mins I got the same no other option response. Then I asked for refund. I was told no refund as the amount paid would be counted as a no show. I told them "this is fraudulent" as I showed up. Had to book another hotel.

I made the mistake of booking with these guys before reading reviews. Immediately I saw the review online, I sent them a text that they should confirm with the hotel ahead, before my arrival.

Well, I got to the hotel and I stood outside for 30 minutes because they didn't pay to the hotel directly, but the managing director, who in turn didn't pass any information to the front desk.

I was told to make an additional payment of 4,000 Naira because HotelMoney already subracted this from my booking fee. Which means, they have no official relationship with the hotels on their website. They take payment from unsuspecting clients, take off their own charges, and send part-payment to the hotel. I also paid an extra 8,000 for damages, which wasn't stated at the point of booking, although it was refunded when I checked out.

Altogether, they offer a shambolic service. Avoid them at all cost.

I booked Jukky Hotel Abuja for 14 September on behalf of my Mum (ref 7F03) at a prepaid rate of ₦75,000. Arriving before 08:00, my mother collected her key and left her luggage in the room while she went to a salon. On her return around 11:00, two strangers came knocking in the room and the front-desk staff told her her room had been reissued. With her belongings inside, she felt unsafe and abandoned the stay, incurring extra travel costs.
We emailed our complaint (including refund request and compensation for distress) on 14th of September to Hotel Money but have had no acknowledgment. This level of mismanagement and silence is unacceptable. international travellers deserve a reliable allocation and a responsive complaints process. I hope they resolve this promptly, but until then I can’t recommend Jukky Hotel Abuja or Hotel Money.

I have made a reservation that is yet to be confirmed by mu hotel of choice and today is my arrival date. Kindly expedite action on my reservation with booking ID 9EF9

Mrs Ausha

You people should refund me my money it’s 50days now ole

This company fraudulently hosted a hotel in Abuja with no electricity and refused to refund.

For three weeks and counting, they have been promising that the refund is coming but it is obviously a lie.

I have reported them to EFCC.

Terrible experience! If there was a way to give them zero stars, I’d do that straight away.

First, the hotel say I haven’t booked a room even though I had paid via Hotel Money. I reached out to Hotel Money and they couldn’t help either, telling me the hotel are being difficult. They would process a refund to me. At this point, they didn’t give me a timeline. Let me add that this is my second terrible experience with hotel money because I had similar issues with a booking in April 2022 where the hotel kept me waiting in the lobby for 3 hours even though I had made payment to Hotel Money

After a 2-hour wait with my mum, I had to pay for another booking in person to the hotel. I then reached out to Hotel Money, telling them they should advise when they would complete the refund. Believe it or not, these people responded to say they would refund within 3 - 15 days! Like 3 - 15 days fr!

Alignment with hotels is terrible. Why are you being listed as a payment gateway in a hotel site that doesn’t accept payment to you as a valid booking for a room? Even if one overlooks that, why are you not able to engage the hotel to resolve the issue? Why is your refund taking such an incredibly long time? To worsen it, they no longer respond to my emails and I am still yet to get my refund.

Absolutely not recommended!

Update as at 11 September
Paystack emailed me to say refund will be processed within 7 - 9 business days meaning the 3 - 15 days was a farce because it now means the minimum refund days is 10 business days. Note that Hotel Money never even indicated it was 3 - 15 working days in the first place.

I had a terrible experience using this agency! The worst experience ever! And this would be the last time I would ever use them! It took hours for the hotel to find my reservation that I made and paid for several days before! After just waiting around the hotel for 2 hours Eventually found the reservation, I didn’t like it and wanted to upgrade the room, this took an additional 2 hours! By this time it was midnight! 1 day was already off the reservation! I’d had a 23 hour flight time and just wanted my bed, instead I was outside hanging around an hotel because of these guy’s incompetency! Finally I lost my cool and was expressing my frustration to an agent and the silly lady asked me to calm down! Really? Is that how you guys taught them to deescalate a situation with your customers? I had a long ass flight time and still came to hang around an hotel for four hours! Missing out on an entire day of my reservation and all she could tell me was calm down calm down. And she kept repeating that.
Horrible experience! Horrible service! First and last time! Never using them again! DO NOT RECOMMEND!

Delay in confirming payment

I'm afraid hotel money is a scam. I have a pending refund request but they have been unreachable.

I made a booking on the 13th of December for two nights ( #120K) and they immediately notified me that the room was not available after I made payment. I asked for a refund, but I am yet to get my refund and it past a week now, they have not replied to messages and this is BAD.

I am trying to cancel a reservation I booked through Hotel Money. However, I do not see a contact number or email on their website, which seems quite sketchy. Does anyone know a phone number I can call?

You people are scam, you people refused to refund my 130k and not responding to my messages anymore. You claim refund takes 3-15days, it’s way over 20days already and you people have refused to refund my money. You people are lucky not to have a walk-in office.

Hello,

I just made a payment and yet to get the Hotel's confirmation email. Please follow up and confirm the room as my trip is slated for tomorrow.
Thanks.

Yes I was stressed a little by hotel money, but I am proud to say they are not a scam.

You people are a scam, it's over one month and you have refused to refund my money. You will think it's more than 15k when i start with you. Lets see how this pan out.
Imagine not having any valid explanation for refusal to refund. Just wait for bank to block your account first .

UPDATED 1st OCT 2025
You guys must think people are fools. After more than 2yrs of scamming me without refund, you are coming to leave a review? Na God go punish una. Nobody should believe them. They are proper scam and a lot of them are out here. Idiots writing we held your money for one month. That money wey una chop since 2yrs ago, all the thing you and your partners do will crash and burn.

Nice customer service 😍

The neatness of the room, comfortability, spacious and all accessories functional.

Staff response and hospitality was top notch.