The support team at Hostworld are second to none. When I've had queries or problems the response has been prompt and quickly sorted - even when it's been down to my own ignorance rather than a technic... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Been with these guys and their ancestor companies for a decade now. Usually not noticeable as service is just provided for a very reasonable price. Occasional problems (<1/year) quickly and pleasa... See more
The key to our professional relationship it that from day one. We have been working with the same local people who are based locally in Cromarty. Kirsty and her team are always on hand if required to... See more
I know I've left a review before but this is an update. Recently I was looking to upgrade my VPS again when I noticed I was already paying the price for the higher spec VPS instead of my current o... See more
Company details
- Web Hosting Company
- Cloud Computing Service
- Cloud Storage Service
- DNS Provider
- Internet Service Provider
- VPN Service
Written by the company
Hostworld provides great value web hosting, reseller hosting, NVMe SSD VPS & dedicated servers and domain name registration. For 24/7 UK support please log a ticket via http://portal.hostworld.uk.
Contact info
63/66 Hatton Garden, EC1N 8LE, London, United Kingdom
- 08006785914
- sales@hostworld.uk
- hostworld.uk
4.6
Excellent
385 reviews
Replied to 55% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Website convoluted, People lovely and helpful
Website a bit convoluted
People lovely and efficient and helpful
6 August 2024
Very quick and friendly customer service
Very quick customer service and my query was sorted immediately.
13 August 2024
Reply from Hostworld Internet Limited
Thank you, Adam!
We're glad to hear that our customer service was quick and friendly, and that your query was resolved immediately. Your satisfaction is important to us, and we're here to help whenever you need us!
Reply from Hostworld Internet Limited
Thank you, Lance!
We're delighted to hear that Kirsty has consistently provided you with excellent service. We'll make sure she knows about your kind words. We're here to continue supporting you whenever you need us!
Great Services
9 August 2024
Reply from Hostworld Internet Limited
Thank you, Muhammad!
We appreciate your feedback and are glad to hear that you’re pleased with our services. We're committed to maintaining the high standards you expect. If you ever need anything, we’re here to help!
Outstanding Customer Service
Customer service from Kirsty at Hostworld is always outstanding! Thank you.
5 August 2024
Reply from Hostworld Internet Limited
Thank you, Neil!
We're thrilled to hear that Kirsty has provided you with outstanding customer service. We'll be sure to pass along your kind words to her. We're grateful for your continued trust in Hostworld, and we're always here to support you!
Reply from Hostworld Internet Limited
Thank you, George!
We're delighted to know that you've found our team helpful and responsive. Your satisfaction is our priority, and we're always here to assist you whenever you need us. Don't hesitate to reach out anytime!
easy process
It was quite an easy process, the problem was solved efficiently and quickly.
2 July 2024
Reply from Hostworld Internet Limited
Thank you, Stephen!
We're thrilled to hear that you found the process easy and that your problem was resolved quickly. We always strive to provide efficient and seamless service. If you need any further assistance, we're here to help!
Always reliable
Always reliable. Good performance, stable and high up-time. I never had any issues.
The pricing could be a bit better with upgrades but still okay.
15 June 2024
Reply from Hostworld Internet Limited
Thank you for taking the time to share your positive experience with our web hosting services. We're delighted to hear that you find our performance reliable, stable, and satisfactory.
We always strive to provide the best possible service and your feedback is invaluable, thank you.
After The VPS stopped working i…
After The VPS stopped working i formally requested to cancel the subscription.
Then, when ignored and emails regarding next upcoming payment were sent to me, I responded to say that i had already requested to cancel.
They outright ignored me and continued to take payment for a service which repeatedly fails.
17 June 2024
Unprompted review
Reply from Hostworld Internet Limited
Hi Oli,
In short, we have not ignored you. You have not followed clear cancellation instructions and have replied to two "noreply" emails. I'll provide more detail below.
On 15th May, you asked a question about your service, which we answered on 16th May, providing simple instructions to cancel if you still wished to do so. It was not clear if you still wanted the service cancelled.
Within our terms of service, which you agreed to upon purchase, it states that in the event of a cancellation, you must submit your request through our portal (see Payment & Renewal section). You did not follow these instructions, as the last time you logged into our portal was on 13th May, three days before your query was answered.
Due to the lack of a submitted cancellation, your service has continued to renew. On 6th and 11th June, you replied to our automated invoicing emails, which clearly state:
"Friendly Notice: Replies to this automated email are not monitored. Please login to our portal using username XXXX to contact us: https://portal.hostworld.uk/"
It appears you did not read the information provided, contributing to your own dissatisfaction.
I trust this clarifies the matter for anyone reading this 1-star review, as it omits important context.
Wonderful service and fixed my issue very quickly
Wonderful service and fixed my issue very quickly and with great communication throughout, very happy with Hostworld. Thanks to all on the team, much appreciated.
14 June 2024
Unprompted review
Reply from Hostworld Internet Limited
Thank you for your wonderful review! We're delighted to hear that we resolved your issue quickly and communicated effectively. Your satisfaction is our priority, and we appreciate your kind words :)
If you need any further assistance, feel free to reach out. Thanks for your continued loyalty and for taking the time to leave this feedback.
Reply from Hostworld Internet Limited
Thank you for taking the time to share your experience! We're thrilled to hear that our team was able to resolve your issue quickly and professionally. Your satisfaction is our top priority, and it's great to know we met your expectations. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again!
Too many failures; backups not as promised
They had two hard drive failures within two weeks which resulted in 10 days of data lost. They did not inform me about it, and when asked, they were not capable of recovering the data, although at least in one case there should have been a more recent backup.
16 May 2024
Unprompted review
Reply from Hostworld Internet Limited
Thank you for your feedback, and we are sorry to hear about your experience.
We’d like to clarify a few points regarding your review. All of our VPS services come with complimentary weekly backups. For customers requiring more frequent snapshots, we offer an upgrade option to daily backups.
In this particular instance, we experienced a storage failure on one of our VPS nodes on 5th May, but not two separate hard drive failures as mentioned. This incident was unavoidable, and we promptly updated our status page as per our standard procedure. Your VPS was restored from the most recent backup available.
When you contacted us on Sunday, 5th May, we prioritized your case, and your VPS was back online within 37 minutes from the last backup we generated. Subsequent to this you requested that we restore data that you allege was present on your VPS after the 13th May, however after careful inspection of the data we can find no record that this is the case, thus we cannot recover or reinstate data that was not present at the time a backup was generated.
Our backup services are provided as a complimentary feature, and we always encourage customers to maintain local backups in line with industry best practices. This policy is clearly outlined in our terms of service too to avoid any confusion.
We also attempted to recover data directly from the failed disks, an effort beyond our service commitments, but this was not successful. For the inconvenience caused, we have already credited your account with a one-month service fee as a gesture of goodwill.
We understand the frustration this has caused and apologise for any inconvenience.
Good
After purchasing early, we encountered several unexpected issues. However, we believe that UK hosting (Hostworld UK) has resolved and ensured that no further unexpected issues arise. In terms of payment and support, it is excellent and the best hosting I have ever purchased.
12 May 2024
Reply from Hostworld Internet Limited
Thank you for sharing your experience with us. We're sorry to hear about the initial issues you encountered, but are glad that everything has been resolved to your satisfaction. At Hostworld UK, we strive to provide not only excellent hosting solutions but also top-notch support and hassle-free payment processes.
Happy with system performance
System was slow.
Now it works efficiently as I wanted, I am satisfied with the performance.
The Hostworld team did their best to improve the system and guided me to update few things at my end.
7 May 2024
Reply from Hostworld Internet Limited
Edit 10/05/24:
We've worked with Shahid to implement both of the below suggestions and as such this has resolved their issues.
Thank you for taking the time Shahid to update your TP review and thank you for working with us positively to resolve the issues you were experiencing :)
07/05/24:
Hi Shahid
Thank you for leaving a review with us. I've reached out to you on our support system to see if we help you out. I have identified a couple of areas that could improve your experience with us:
1# Improved routing to your internet service provider in Pakistan
#2 Changing some configuration for your RDP experience
We look forward to hearing back from you on the ticket.
Great and reasonably priced service
22 April 2024
Reply from Hostworld Internet Limited
Thank you for your positive feedback! We're glad to hear that you find our service both great and reasonably priced. At Hostworld, we aim to provide high-quality hosting solutions that offer real value for money. Your satisfaction is our priority, and it's rewarding to know we're meeting your expectations.
very good, professional service, quick restoration via backup
very good, reliable company, having used them for more than 3 years now - incredibly quick with support, for example I have a VPS with them, but - in error - upgraded the ubuntu server to a newer version which meant that the programs I was using stopped working intermittently. A quick message to support and within less than one hour (!) on a Sunday the server was restored by their support, based on one of the previous 3 or 4 free weekly backups and is now running as before!
highly recommended professional service!
21 April 2024
Unprompted review
Reply from Hostworld Internet Limited
Hello,
Thank you so much for your wonderful review! We're thrilled to hear about your positive experience over the past three years and are glad that our support team could assist you efficiently, especially during critical times. Ensuring our services run smoothly for our clients is our top priority, and your feedback reaffirms the hard work we put in every day.
Thanks for recommending us, and we look forward to continuing to serve you with the same level of dedication and professionalism.
Reply from Hostworld Internet Limited
Thank you for your kind words about our service George. I am glad to hear that you had a great experience with our support team :)
The contact with the company has been…
The contact with the company has been with people I know and trust. So far, very efficient. I hope it stays this way.
13 March 2024
Very responsive to technical support…
Very responsive to technical support request and issue resolved very quickly
11 March 2024
Unprompted review
Great experince and very supportive…
Great experince and very supportive technical staff.
21 February 2024
Unprompted review
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