I wasn't able to pay using mobile money; Forex rates vary. You sending me an invoice in USD and expecting me to pay via M-Pesa is crazy. M-Pesa in Kenya is Kshs. Mobile money in Tanzania is in Tshs. Y... See more
Company replied
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See what reviewers are saying
I received great support while connecting my domain to a hosting site. I was well guided and helped both in a phone call and WhatsApp instructions by the responder. He took me through the steps in a... See more
Company replied
Hostraha is a good hosting company but has some quirks here and there. The response time to tickets is so low or some are not responded at all. The customer support on page is quick I have to say, hat... See more
Company replied
I once bought a reseller account , they deleted my websites on the account without my knowledge, they promised to restore of which they never did. I demanded refund which never came. At one time, they... See more
Company details
Written by the company
Welcome to Hostraha, where we redefine web hosting with affordability and reliability at the core of our services. As a leading hosting provider, we specialize in delivering seamless hosting and domain registration solutions.
Contact info
P.O. Box 42735, 00100, Nairobi County, Kenya
- +254777002003
- support@hostraha.com
- hostraha.com
3.2
Average
50 reviews
Replied to 71% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer support
My experience with them have been nothing short of excellent. Top support from Stephen. Highly recommend them!
13 January 2025
Reply from Hostraha
Hi Francis,
Thank you for your kind words! We’re glad to hear that your experience has been excellent and that our support met your expectations. We truly appreciate your recommendation.
Best regards,
The Hostraha Team
They are fast in providing service but…
They are fast in providing service but they are supposed to find a good way to handle customer during holiday season
2 January 2025
Reply from Hostraha
Hi David,
Thank you for sharing your feedback! We value your input and will continue working to enhance our services.
Regards,
Hostraha Team.
You are home
Hostraha rates are reasonable, services are, attention to details and very friendly support
17 December 2024
Reply from Hostraha
Hi Alwy,
Thank you for your thoughtful feedback! We’re happy to know you find our rates reasonable and our support friendly. We truly appreciate your trust and look forward to continuing to serve you.
Best regards,
The Hostraha Team
Reply from Hostraha
Hi Jeph,
Thank you for your feedback. Our client portal and systems are designed with functionality in mind, and we are continually refining the interface and optimizing performance.
We appreciate your input, as it helps guide ongoing improvements. Should you have specific suggestions, feel free to share them with us at support@hostraha.com
.
Best regards,
The Hostraha Team
We paid for small VPS server 1 week…
We paid for small VPS server 1 week ago. Still nothing, in chat they answer "Yes, we will check". and that is all
15 July 2024
Reply from Hostraha
Hi Alex,
Thank you for your feedback. VPS provisioning is normally completed promptly after payment, and details are delivered through the client portal and registered email. If there is ever a delay, our support team is available via support@hostraha.com
to verify and resolve any pending setup.
We encourage you to follow up through your client area so we can assist you directly.
Best regards,
The Hostraha Team
Reply from Hostraha
Hi John,
Thank you for your feedback! We’re glad you’re satisfied with our service and appreciate your support.
Best regards,
The Hostraha Team
Reply from Hostraha
Hi Francis,
Thank you for your feedback! We’re glad you find value in our domain, VPS, and reseller hosting deals. We appreciate your support and look forward to serving you further.
Best regards,
The Hostraha Team
Fast customer support and VPS service
1 June 2024
Unprompted review
Reply from Hostraha
Thank you, Ronald! We truly appreciate your feedback. We're committed to providing fast and reliable customer support along with top-notch VPS services. If you ever need any assistance, feel free to reach out—we're here to help!
Quick customer support and fast VPS…
Quick customer support and fast VPS service
4 June 2024
Unprompted review
Reply from Hostraha
Thank you for the kind words, Peter! We're glad to hear you're happy with our quick customer support and fast VPS services. At Hostraha, we're always here to ensure you get the best experience possible. If you need anything, don't hesitate to contact us!
Reply from Hostraha
Thank you for your awesome feedback! We're thrilled to hear you love our VPS service. At Hostraha, we strive to deliver the best, and we're happy to know we're meeting your expectations. Let us know if you need any assistance!
Reply from Hostraha
Thank you for the feedback, Breenda! We're glad to hear you had a positive experience with our fast live chat support. At Hostraha, we aim to make support as quick and efficient as possible. Feel free to reach out anytime!
Worst experience ever.
20 May 2024
Reply from Hostraha
Hi Mungai,
Thank you for sharing your feedback. We encourage you to reach us via the client portal or at support@hostraha.com
with details of your experience so our team can review and assist further.
Best regards,
The Hostraha Team
Excellent Customer Support!
17 May 2024
Reply from Hostraha
Hi Albright,
Thank you for your feedback! We’re glad to know you had an excellent experience with our support team.
Best regards,
The Hostraha Team
One of the worst experiences
One of the worst experiences. I purchased the service, but it has been over 10 days and still no reply from the custmer service about the update. Already raised many support tickets. No reply from the custmer support. Don't buy any service from them.
3 May 2024
Reply from Hostraha
Hi Amit,
Thank you for your feedback. All support requests are handled through our ticketing system, email, and live chat within the client portal. These channels are monitored, and responses are issued based on the support queue.
For any pending matter, please reach us directly at support@hostraha.com
with your ticket reference so our team can review and assist.
Best regards,
The Hostraha Team
Great customer service super reliable…
Great customer service super reliable and efficient
24 February 2024
Reply from Hostraha
Hi Vivian,
Thank you for your wonderful feedback! We’re glad you found our services reliable and efficient. We look forward to serving you again.
Best regards,
The Hostraha Team
I've been using Hostraha for my website…
I've been using Hostraha for my website hosting, and I must say I'm impressed. The uptime is excellent, and their customer support is top-notch. The user interface is intuitive, making it easy to manage my website. Pricing is reasonable, and the performance has been consistently reliable. I highly recommend Hostraha for anyone in need of reliable web hosting services.
25 December 2023
Reply from Hostraha
Thank you so much for your kind words, Purity! We're thrilled to hear that you've had such a positive experience with Hostraha. Providing reliable hosting and excellent customer support is our top priority, and we're glad to know we've met your expectations. If you ever need anything, don't hesitate to reach out. We truly appreciate your recommendation!
The domain registration was very fast.
26 July 2023
Reply from Hostraha
Hi Stephen,
We’re glad to hear your domain registration was quick and smooth! Thank you for choosing Hostraha.
Best regards,
The Hostraha Team
I recently registered my domain with…
I recently registered my domain with Hostraha and I am extremely satisfied with their service. The registration process was very simple and straightforward, and the pricing was very reasonable compared to other domain registrars out there.
What impressed me the most about Hostraha was their customer support. Whenever I had a question or issue, their support team was quick to respond and always very helpful. They even helped me set up my domain with my website, which was above and beyond what I expected.
Overall, I highly recommend Hostraha for anyone looking to register a domain. Their service is top-notch, their prices are competitive, and their support team is outstanding.
30 May 2023
Reply from Hostraha
Hi Jackline,
Thank you for sharing your experience! We’re delighted to hear that you found the registration process simple, the pricing competitive, and our support team helpful beyond expectations. Your recommendation means a lot to us, and we look forward to continuing to serve you.
Best regards,
The Hostraha Team
I recently hosted my website with…
I recently hosted my website with Hostraha and I am extremely satisfied with their service, support and website. I highly recommend them.
21 June 2023
Unprompted review
Reply from Hostraha
Hi Franklyn,
Thank you for your kind words! We’re delighted to know that you’re satisfied with our service, support, and website. Your recommendation means a lot to us.
Best regards,
The Hostraha Team
They have fast customer care service
They have fast customer care service, with great cost friendly hosting packages. I highly recommend for those seeking the cheapest yet quality hosting and domain registration.
25 April 2023
Reply from Hostraha
Hi Anthony,
We truly appreciate your feedback! It’s wonderful to hear that you value both our fast customer care service and cost-friendly hosting packages. Thank you for recommending us — we’re glad to have you with us.
Warm regards,
The Hostraha Team
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