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Hostking Reviews 561

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TrustScore 4.5 out of 5

4.3

Web Hosting Company
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Rated 5 out of 5 stars

Marcelino has been the best and most friendly support I have had over the years. His tone and work etiquette are excellent, and he deserves a promotion to manager to share his knowledge with the rest... See more

Rated 5 out of 5 stars

I have saved 90% of my hosting expense! If you are reading this review and you are in Africa, looking for a very cheap reliable, click, click way of hosting a website, look no further, you won't regre... See more

Rated 5 out of 5 stars

Johan at Hostking is fantastic! He's always quick to help out and goes above and beyond to assist with any question or problem. He makes sure you understand everything clearly before you move forw... See more

Rated 2 out of 5 stars

You have lost touch with customer service. A query via email takes days before its responded to. You have to wait minimum 30-45mins to get a response from a webchat especially if its a billing query.... See more

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Company details

  1. Web Hosting Company

Written by the company

For more than 15 years Hostking has been offering affordable web hosting services to individuals worldwide. It's a web hosting provider with a focus on affordable, fast and stable WordPress-optimized web hosting platform. People needing a website can signup with Hostking and on certain plans receive a free website design by our web developers. ------------------------------------ Choose Hostking if you are looking for: - Affordable Web Hosting - LiteSpeed for 4X faster websites - One-click WordPress installation - 99.9% Uptime guarantee - Premium customer support

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

561 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent service from Amy

I faced major challenges with a previous service provider, in respect of my hosting, emails etc. Amy and her team assisted me from start to finish, with ensuring my domain and emails are sorted. As I am very unfamiliar with all of the IT jargon and processes, they guided me, step by step, as to what to do, what info to obtain, etc.

7 November 2024
Unprompted review
Rated 5 out of 5 stars

Amy was fantastic!

Amy was fantastic! She quickly resolved my email limit issue, updating my account with no hassle. She’s always efficient, friendly, and goes above and beyond. Thanks, Amy! Highly recommend Hostking’s support!

4 November 2024
Unprompted review
Rated 1 out of 5 stars

Poor Support Response Times and Feedback

Exceptional poor communication and attendance to responding to cases logged, especially when the cases have a High Importance, still did not do any difference to get them actioned.
Even requested for them to be escalated, it did nothing to the response time.

When the cases were actioned, the process by 1 agent was handled differently than another and I had to request for 1 agent to check with another agent to fix the process and get services working

27 September 2024
Rated 5 out of 5 stars

Best Team

Hostking are always there assist where they and can just like with Amy in accounts department. Just love working with team at Hostking.

16 August 2024
Unprompted review

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