hosting.com Reviews 5,657

The agent I spoke with at hosting.com (Gede Wahyu) was very patient and helped me immediately with my problem. He was willing to stay online and walk me through every process I needed and his explanations were very clear

I appreciate the fact that my concern was handled professionally by Kevin B.

Niane was very knowledgable and provided excellent support and was able to resolve the issue.

The support was very quick, and the agent did some research on my website to identify the problem.

Thank you very much. Your work, dedication, expertise on the subject, and efforts to provide effective solutions are truly commendable. The reason I have been with you for many years is because I have personally experienced the results of your exceptional technical knowledge and hard work. Once again, I would like to express my sincere thanks to everyone who has helped.

Kim G was a huge help in setting up my new e-mail addresses. He was very professional and friendly, demonstrating a thorough understanding of my needs.
Everything went smoothly and efficiently at every step. Kim G also showed patience and empathy toward my issue and a genuine interest in resolving it, which I really appreciate. Thank you

Thanks for your reply, Hernan, but unfortunately this response does not reflect what actually happened — and as of now, the situation remains unresolved.

Four days ago, I sent a detailed response via your ticketing system outlining the exact sequence of events and asking four very specific questions. I am still waiting for a reply.

For transparency to anyone reading this review, here is what actually occurred:

- I contacted support regarding a clearly identified PHP fatal error after a plugin update.
- I was told that only two plugins (“astra-sites” and “fluentform”) had been disabled.
- In reality, your team renamed the entire plugins folder, effectively disabling all plugins without informing me.
- This caused my entire website to break — missing menus, broken layout, and an unusable frontend.
- When I raised this, I was told to simply re-enable everything and “consult a developer,” as the issue was considered out of scope.
- I was then told the only option was to restore a backup to recover from the damage caused.

So while you state that “plugin-related issues are out of scope,” the critical point being overlooked is this:

This was no longer just a plugin issue — the downtime and breakage were caused directly by actions taken by your support team, without proper communication.

In my ticket response (still unanswered), I asked:

1. Why it took over 10 hours to resolve
2. Why I was given incorrect information about only two plugins being disabled
3. Why significant changes were made without my knowledge or consent
4. Why I was told to fix or pay to fix a problem created by your own troubleshooting

None of these questions have been addressed.

Your public reply suggests a review and willingness to resolve the matter, yet there has been no follow-up on the ticket for four days. At this point, there is a clear disconnect between what is being said publicly and what is actually happening in support.

I will update this review once I receive a proper response that directly answers these questions and reflects accountability for what happened.

John A was very helpful! Fast service and very attentive.

Marin was great. He didn't just give me the standard answers; he actually listened to my technical concerns and opened a specialist ticket to investigate our server logs. This is the kind of support that makes this hosting stand out. 5 stars for Marin

Didn't have to wait on hold at all, and Kim G was very helpful.

Kim G helped me to return my website back to life. Thank you to the hosting.com supposrt team - you are rock as usual

Customer care is extremely helpful!

Angel was very alert, proactive and helpful. She deserves a raise.

Great help in migrating a website
Wilis was very patient with me as I worked between Hosting.com and the previous host of the website. With many attempts to get access to the original host, Wilis was diligent in getting it done in a timely fashion after I got him the needed information. He answered my questions and he got it done. I appreciate having the service and support to do things I was not able to do myself.

The representative, Kevin, was knowledgeable, efficient, courteous and professional. He took the time to understand my issue, and worked patiently and diligently to fully resolve it. Thank you!!!

Fast and responsive support who quickly managed to solve my problem. Great experience.

The person who took over from AI was great - looked into things asked great questions and fixed things right away.

the AI agent can understand what I need, the responding is good. then the real person support is also quick and professional

Quick response to and consideration of the problem posed.

Wilis orchestrated our successful migration of 11 WordPress sites to a new server. We are grateful for his expertise and prompt follow-up.