HostGator Reviews 17,028

Milton was patient, understanding, quick, and super easy to work with! He explained when I did not understand and helped with every step.

sweet experience

I have always had the most experienced support personnel from HostGator. Don't be fooled by others, I have been to the others and wish I had found HotGator sooner. The SUPPORT is bar none the best in the business.

HostGator 'are liars and Thieves. Fact! .. They STOLE MONEY from my credit card. And have REFUSED TO REPAY IT!! They "Actively Promote on their Web Page. The ILLUSION of Staffed 'as US Office. This is untrue!! And they run ALL Contact'' through a Philippines Office. Staff are Deliberately Obstructive, and their ENGLISH is Not able to be -Understood!! "If you Can ACTUALLY SPEAK WITH A HUMAN. Avoid HostGator "LIKE THE PLAUGE"!!

Great response and help from the support team

Great communication. loved it.my problem was sloved

patiently solved the problem.

I have been a longtime customer of HG and they have never let me down. Support is excellent when is needed because of issues caused by me mostly. :-) Today they helped me get back on track with an important website's SSL situation.

I find the services they provide to me to be affordable and serves my Web Hosting needs. I have always been able to contact them with any issues or questions and have them resolved.

Excellent sevice and platform knowledge, fast and acurate.

Varun was great, he acknowledged my messages, was patient, asked questions and made the right recommendations. also went to google to check for something I asked. Thanks Varun appreciate your customer service and troubleshooting support skills. Keep at it. May you be blessed and achieve more and more success in your career.

I am a long-running HostGator client. They're reps have always been professional, prompt and polite. I don't ever recall having an issue that they could not resolve within the first conversation.

Don't risk your business and waste your time. Hostgator can by their own choosing shut your website down, reject your tech support emails and drag their feet to respond to tech support phone or chat. Your business will be shut because of them.

P.S. You see how they responded that they want us to contact them. It's a pretense. No one is available at their customer support lines. Only people who ask us to respond to an email they sent. We responded multiple times. We get an error back that the email addresses does not exist. Can you imagine running a hosting company and not knowing how to set up your own emails correctly (the customer support email) so that you can receive responses from your customers. Ha ha. The comedy writes itself. We reported the email error in their chats. No result. They still ask us to respond to the emails, ignoring our reported rejected emails. Our solution was to quickly open an account with another hosting company and use archives to restore our website.
See the response from them here is someone signing as a Customer Advocate. There is no such person on the lines when you call them. It's just a person that responds to reviews.

To the person signing as a Customer Advocate:
- what way can people contact you?
- we asked for the manager on the support chats and the managers had worse English than the first level guy; no assistance kept saying we need to respond to the email after we showed them we responded and we got email error back saying such email addresses doesn't exist (I know you may not be a technical person - ask a person who knows computers what that means - a hosting company not knowing how to set their most important email - customer service emails. To help you understand that's like let's say Verizon offering a phone service but you always have to walk to their offices for customer service because they don't know how to turn their phones on so you can never call them.).
- we asked about the most senior person available in the company. Those guys clearly not located in the US and not speaking good English were the only ones available. So you left the company to be run by two guys in the Philippines for $3.5 an hour? Is this the strategy?
- tell your managers that having people with the title Customer Advocate but not really allowing technical channels for customers to get technical support makes the whole company look not very serious. It's all a show. Luckily there are plenty of US based hosting companies with real support.

Best CS service from a Hosting Company

This is the best customer service experience I have had in years. The rep was pleasant to deal with and took care of my problem in real time. I have never had this experience with any hosting company before.

I will recommend HostGator to everyone moving forward.

Easy chat support experience, prompt response and resolution.

Preema D was very patient, kind and helpfull a great person to work with

Swathi was amazing - Expertise above and beyond - One of the reasons I have done business with ONLY Hostgator for more than 26 years .. (yeh!)

I know I'm in good hands with HG, and trust me, I don't need to call often, yet when I DO, it's the best customer service I've EVER experienced!

Thank you again Swathi - I'll be upgrading this year (as I pay annually) based on our conversation this evening.

HG is fortunate to have you, and I was able to benefit richly from your expertise - Maximum Respect to YOU!

Dean H.

We paid for Business Plan, super slow hosting, server crashes and when it is not, super poor performance. I can see the performance difference when I had no choice to migrate my client's website from SiteGround to HostGator.