Excellent channel manager, easy to learn. Support responds fast, sales team is very good. Onboarding assistance, top notch. Unfortunately, due to VRBO’s poor integration service, I had to cancel my... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hostfully, to new owners like us, can be overwhelming with its' capabilities & extensive platform. Onboarding isn't easy. It takes plenty of reps & self study. We could not have done it without the... See more
Company replied
had my onboarding session with Monica Leandro today, and I cannot say enough good things. She did a great job getting me fully boarded and ready to go. What stood out most was her incredible attention... See more
Company replied
Frank Bosi at Hostfully has been a massive help with our digital guidebooks! He’s taken the time to make sure I understand all the features, helped with custom design, and always keeps me up to date... See more
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Company details
About Hostfully
Written by the company
Hostfully is an all-in-one property management platform that allows vacation rental property managers to handle all aspects of their business in one easy-to-use space.
Vacation rental managers can now scale their hospitality worldwide easily with Hostfully Property Management Platform. Bring local, authentic flavor to your guests when they stay with you with beautiful Digital Guidebooks.
Contact info
455 Market St Suite 1940 PMB 861275, 94105-2448, San Francisco , United States
- hello@hostfully.com
- hostfully.com
4.8
Excellent
297 reviews
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super Helpful and Easy to Navigate
What made my experience great with Hostfully was its simplicity and reliability. The platform provided clear details, smooth communication with the host, and all the necessary information in one place, making the stay stress-free and enjoyable.
Plus agents are very helpful!
13 October 2025
Unprompted review
Reply from Hostfully
Thank you, Carolyn, for sharing your experience. We're so glad to hear that Hostfully’s simplicity and reliability made your stay stress-free and enjoyable, and that our support agents were helpful along the way. We’re committed to providing seamless communication and clear information every step of the journey.
- The Hostfully Team
Hostfully offers outstanding customer…
Hostfully offers outstanding customer service and competitive pricing. The platform is user-friendly, and their frequent training calls are incredibly helpful. It has truly streamlined the management of our 25 vacation rentals!
30 September 2025
Unprompted review
Reply from Hostfully
Jennifer not only are we proud to be able to assist you we're proud of getting to watch you succeed! Rest assured when you need our support we'll be there and we can't wait to see you grow to even more properties.
Hostfully is user friendly
Hostfully is user friendly. The trainings and webinars are very helpful. I love Flash the Sloth, as I get instant answers to my questions. On the rare occasion where I have to reach out to a live person, they have been very friendly and knowledgeable and have been able to help me.
20 September 2025
Unprompted review
Reply from Hostfully
That's awesome to hear Michelle. Client satisfaction and success are our two main goals. The fact that you love Flash is just the cherry on top. Thank you for your support and we're excited to continue working with you into the future.
Great Property Mgmt Software Tool!
The Hostfully software saves me a lot of time with managing a 7 room Airbnb rooming house plus another Airbnb 5 bdrm house. I now have time to work a full time job and manage my properties. It also allows me to host a lot of my own guests which boost my profits and saves my guest a lot Airbnb fees.
5 September 2025
Unprompted review
Reply from Hostfully
Hello Reginald,
It's great to hear that our product not only helps you manage your properties but also gives you the freedom to use your time for what you want. It's even better to hear you've taken control of your business and bookings. We can't wait to see how you evolve next. Thank you so much for the kind words, and here's to more success.
NEVER AGAIN
when we moved in they said we had to wait 3 days so they can clean it. they didnt clean it we spent 3 hrs cleaning the appartment. the overhead door didnt work,the front door didnt work, the stairs light the outside light the garage light and the entry light didnt wok and still dont.you cant usethe main bath water without ear plugs.the stovwe doesnt work 1/2 the time. every step on the stairs has a trip point. the counter tops are comming apart. they didnt give any keys for the house or mail box. no plugs for the kitchen sink so you have to leave the water running to do dishes
31 August 2025
Unprompted review
The set-up wizard made everything very…
The set-up wizard made everything very easy, that's what sold me honestly. Having a digital guidebook, I think, is a game changer and makes our listing really stick out.
3 September 2025
Unprompted review
Reply from Hostfully
Hello Faith,
It's great to hear that guidebooks are making a real impact for you. It's even better to hear the setup wizard made using them quick and easy for you. We can't wait to see what you do next and wish you more success!
Great experience
Working with Monica Onboarding is a great experience. She is very helpful and knowledgeable
25 August 2025
Unprompted review
Reply from Hostfully
Hi Dale,
It's great to hear you had great experience working with Monica. Our support is a very important pillar of what we do so feedback like this means the world. Thank you so much for your kind words and we'll be sure to let Monica know as well.
Horrible customer service
Horrible customer service. I asked five different technical support representatives for help with my guest book, but none were able to resolve the issue. In fact, the problem became worse after their attempts. I eventually had to fix the guest book myself. Very disappointing experience.
24 August 2025
Unprompted review
Reply from Hostfully
Hi Monica,
We're truly sorry to hear about your frustrating experience with our support team, and we appreciate you taking the time to share this feedback. What you’ve described doesn’t reflect the level of service we aim to provide, and we understand how disappointing this must have been, especially after reaching out multiple times.
Our team is reviewing this internally to ensure it doesn’t happen again, and we’d really value the opportunity to make things right. If you’re open to it, please reach out to us at support@hostfully.com and we’ll escalate this to a senior team member who can assist directly.
Thank you again for bringing this to our attention.
Hostfully as one big powerful tool
Hostfully is very efficient—it brings together all the tasks and bookings from different platforms into one streamlined system.
18 August 2025
Unprompted review
Reply from Hostfully
Hi Karina,
Thank you so much for the kind words. Efficiency is key in any business, so we're glad we can deliver that to you. Here is to more success and more value for clients like you.
-The Hostfully Team
Fantastic support
The team at hostfully are extremely helpful and thorough. Any follow up questions or help I've requested has been promptly followed up.
Kana who helped with my onboarding provides very in-depth advice and is honestly just a wealth of information and recommendations.
I'm based in Australia and the entire team have been extremely accommodating of the time zone difference.
31 May 2025
Unprompted review
Reply from Hostfully
Hello Teri,
Thank you for your kind words. Supporting you and sharing the things we know are key pillars of what we do here at Hostfully. We hope the information continues to bring value and you continue to succeed. Thank you again from the Hostfully team.
Marcy pointed out some opportunities I…
Marcy pointed out some opportunities I was missing with Hostfully. She helped me make corrections and got me on the way to using Guidebooks.
28 July 2025
Unprompted review
Reply from Hostfully
Hi Zane,
Marcy has a great eye for businnes and helping uplift others so it's great to hear she was able to help you get some new opportunities. It's also great to hear about your guidebooks and we can't see what you end up doing with yours going forward. Thank you so much for the kind words and we can't wait to see you succeed more.
Hostfully and Marcy a great duo!
Overall Hostfully is one of the best PMS that I have used. Support team is incredible, specially Marcy. Marcy is very helpful and very approachable whenever you have questions. Keep it up team!
31 July 2025
Unprompted review
Reply from Hostfully
Hi Sue,
It's great to hear you had such a great experience with our support team and that Marcy supported your team. Our team is made up of the best people in the industry, and their goal is to see you succeed, so as long as that happens, you can expect us to keep it up. Thank you for your feedback, and here is to more success.
-The Hostfully Team
great Experience with Jose
Jose is on it and has been great to work with
23 July 2025
Unprompted review
Reply from Hostfully
Hi David,
Thanks for the great feedback! We're thrilled to hear that Jose has been helpful and on top of things. We'll make sure he sees your shoutout!
The Hostfully Team
Great support and follow up.
Great support and follow up.
Hostfully has made operations more efficient and clear. They are a team of professionals really commited with the performance of their customers.
21 July 2025
Unprompted review
Reply from Hostfully
Thank you, Fernando! We’re so glad to hear Hostfully is helping simplify your operations and bring clarity to your workflow. Our team is dedicated to supporting your success, and it's wonderful to hear that commitment is coming through. We appreciate your feedback and look forward to continuing to be your partner in performance!
—The Hostfully Team
Reply from Hostfully
We love hearing this—thank you, Coco! 💙 Your enthusiasm means the world to us. We’re so glad Hostfully is making a positive impact, and we’re here to keep delivering features and support you’ll continue to love. Let us know if there’s ever anything more we can do to help!
—The Hostfully Team
Jose is wonderful to work with
Jose is wonderful to work with. He's very knowledgeable and responsive. He's a calming presence in trying to navigate all the ins and outs of a new platform. We highly recommend his services and guidance.
27 June 2025
Unprompted review
Reply from Hostfully
Thank you so much for the kind words! We're thrilled to hear that Jose has been such a knowledgeable and calming presence as you navigate the Hostfully platform. Providing expert support and guidance is exactly what we aim for, and we’re so glad Jose made your experience smooth and reassuring. We truly appreciate your recommendation and look forward to continuing to support AirKey’s success!
—The Hostfully Team
Highly Recommend!
We've been with Hostfully for about 9 months and it has made a night/day difference in the ease of managing our properties on multiple platforms! Highly recommend!
19 June 2025
Unprompted review
Reply from Hostfully
Hi Michael,
Thank you for the fantastic review! We’re glad to hear that Hostfully has made such a positive impact on managing your properties across multiple platforms. Helping businesses simplify operations and grow is exactly what we aim for. We appreciate your recommendation and look forward to supporting your continued success.
Marcos is the best!
Marcos from the Hostfully guidebook team is amazing. He responds to every inquiry and not just by email, he hops on a screenshare and shows me what to do.
11 June 2025
Unprompted review
Reply from Hostfully
Hi Naomi,
Thank you for the great feedback! We're so glad to hear that Marcos from our Guidebook team has been such a helpful resource. We know how valuable it is to have hands-on support, and it's great to hear that his extra effort—like jumping on screenshares—has made a difference. We’ll be sure to pass along your kind words to him.
We're always here to help as your business grows!
Excellent channel manager
Excellent channel manager, easy to learn. Support responds fast, sales team is very good. Onboarding assistance, top notch. Unfortunately, due to VRBO’s poor integration service, I had to cancel my subscription. Working around VRBO was costing me so much time and effort, I just couldn’t go forward any further. Top marks for Hostfully though! Will be my first choice when VRBO gets their act together.
15 June 2025
Unprompted review
Reply from Hostfully
Hi Rob,
Thank you for taking the time to share your experience, and for the kind words about our channel manager, support team, and onboarding process. We truly appreciate your recognition of our platform and team.
We completely understand the challenges with VRBO’s integration and the impact that can have on your operations. It’s frustrating, and we share that frustration. Our team continues to advocate for improvements with their system.
We’d love to welcome you back when the timing is right and the integrations better support your business needs. You’ll always be a valued client here.
Monica Leandro is an amazing Onboarding…
Monica Leandro is an amazing Onboarding Specialist. I was very impressed with the amount of time she spent helping me and providing ideas to improve my Hostfully set-up. Very responsive and detailed. When you onboard, you should ask for her. She is a great asset to the Hostfully team.
13 June 2025
Unprompted review
Reply from Hostfully
Hi FoxWood Domes,
Thank you for your thoughtful review! We're thrilled to hear that Monica made such a positive impression during your onboarding. Providing responsive, detailed support—and sharing ideas to help optimize your setup—is exactly what we aim for. We’re proud to have Monica on the team and will be sure to pass along your kind words.
Wishing you continued success with Hostfully, and please don't hesitate to reach out as your business grows!
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