Hostex Reviews 

276
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 161 reviews, reviewers overwhelmingly had a great experience with this company, noting how smoothly the overall service operates for daily users. Customers frequently praise the exceptionally affordable pricing plans and the prompt customer support team that consistently assists during the initial setup. People find that the platform is intuitive to navigate, integrates seamlessly with major booking channels, and significantly streamlines everyday rental management tasks. Some reviewers were not happy with occasional system bugs, pointing out that the software currently lacks deeper personalization and customization features. Consumers also mentioned a somewhat steep initial learning curve and reported minor synchronization challenges when connecting with specific external booking platforms.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, noting that the platform is easy to navigate,... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that the support team is prompt, friendly,... See more

Website

Consumers find website features to be extremely helpful, praising the clean interface, streamlined property... See more

Price

Clients share positive opinions on price, highlighting the exceptional value and unbeatable rates compared to... See more

Service

People report positive experiences with service, noting that the great value, responsive assistance, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

• Awesome mobile app: The mobile version is fantastic. I can easily manage everything right from my phone while on the go. • Perfect integration: It syncs smoothly with all the major booking platf... See more

Company replied

Rated 5 out of 5 stars

Very good Software. Everything works good. Synchronisation with airbnb and booking is nearly instant. I've tried guesty, smoobu, beds24 and lodgify the last weeks. Only Smoobu worked relatively well,... See more

Company replied

Rated 5 out of 5 stars

Hostex has brought together everything I need to manage my apartment. I connected Airbnb and Booking.com, launched a direct booking website on my own domain, and can manage reservations, availabil... See more

Company replied

Rated 5 out of 5 stars

Excellent value STR bookings platform. I switched to Hostex from another platform which was getting bloated and too expensive. So glad I did. It's fully scalable from one property to tens of prope... See more

Company replied


Company details

  1. Software Company
  2. also in
  3. Business to Business Service
  4. Holiday Accommodation Service
  5. Short Term Apartment Rental Agency
  6. Vacation Rental

Written by the company

Hostex is an all-in-one property management system (PMS) built for short-term rental hosts and property managers. As an Airbnb Preferred Software Partner, Hostex connects seamlessly with Airbnb, Vrbo, Booking.com, Expedia, Agoda, Trip.com, Houfy, and other major booking platforms, allowing you to manage calendars, reservations, guest communication, and daily operations from a single dashboard. Powered by AI and smart automation, Hostex helps you eliminate repetitive work and save hours every week. Automate guest messaging, triggered notifications, review requests, check-in instructions, calendar synchronization, and cleaning coordination while delivering a faster and more consistent guest experience. Hostex includes everything you need to manage and grow your vacation rental business. You can synchronize listings, availability, reservations, and rates across multiple OTAs in real time to prevent double bookings. AI-powered messaging automatically responds to guest inquiries, answers common questions, and sends personalized messages throughout the guest journey. Triggered message workflows help you send reminders before check-in, during the stay, and after check-out. Automated reviews allow you to request, publish, and respond to guest reviews with minimal effort. Managing operations is just as easy. Hostex automatically creates cleaning tasks based on reservations, lets you assign work to team members, and keeps everyone aligned with shared calendars and task tracking. To help you reduce OTA commissions, Hostex includes a built-in direct booking website builder. You can create a professional booking website without coding and publish your listings to Google Vacation Rentals to attract more commission-free reservations. Hostex also integrates with leading smart locks, dynamic pricing tools, guest screening services, cleaning platforms, smart sensors, payment providers, and many other vacation rental solutions, giving you a fully connected management ecosystem. Powerful reporting tools help you monitor occupancy, revenue, ADR, and other key performance metrics. When you’re away from your desk, the full-featured Hostex mobile app lets you manage your properties anytime, anywhere. Whether you manage one property or hundreds, Hostex helps you automate operations, save time, increase direct bookings, and deliver exceptional guest experiences. Hostex offers one of the industry’s most competitive pricing plans, starting at just $4 per room per month after a 15-day free trial.


Contact info

4.8

Excellent

TrustScore 5 out of 5

276 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(276)

171 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10!

There was some hiccup with on boarding. If you are migrating from other PMS, don't forget to pause your listings to avoid double bookings etc.
But after on boarding, everything went well. Web and mobile UI experience is great. I especially like that I can assign tasks to cleaners without creating accounts for them.
Compared with other PMS I used, this one is definitely worth the money! 10/10!

10 November 2025
Unprompted review
Hostex logo

Reply from Hostex

Thank you for your valuable feedback and for highlighting the onboarding tip! We're glad to hear everything is running smoothly now and that you're enjoying the UI and task management features. Your 10/10 rating means the world to us.

Rated 5 out of 5 stars

Responsive and helpful communication…

Responsive and helpful communication from the support team. The application is very user friendly. Would recommend.

6 November 2025
Unprompted review
Hostex logo

Reply from Hostex

Thank you for your kind words! We're delighted to hear that Hostex has met your needs. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Good app

Hostex has truly simplified hosting for The Turtle House, Morjim!
Managing a 7-bedroom villa with multiple bookings, guest messages, and schedules used to take a lot of time — but Hostex has made it all so much easier. The automation tools, templates, and support have saved me hours every week and helped us deliver a smoother, more professional guest experience.
The platform feels intuitive and reliable, and their team is always ready to help with quick and friendly responses. I’d definitely recommend Hostex to any host who wants to streamline their operations and focus more on guests instead of admin work.

7 November 2025
Unprompted review
Hostex logo

Reply from Hostex

Thank you so much for your heartfelt feedback!

Knowing that our platform helps you deliver a smoother, more professional guest experience is exactly what we strive for. We’ll be sure to share your kind words with our team; they’ll be delighted to know their support made a difference.

We truly appreciate you recommending Hostex and are here to continue supporting your success!

Rated 5 out of 5 stars

Hostex team was really helpful getting…

Hostex team was really helpful getting me started.. The software is user friendly

16 October 2025
Unprompted review
Hostex logo

Reply from Hostex

Thank you! Making Hostex easy to start with and simple to use is our goal. We're glad to know we're on the right track for you.

Rated 5 out of 5 stars

Switching to Hostex a game changer

Switching to Hostex has been a game-changer for our short-term rental business, PolandBnB. After years of experience with various property management systems, I can confidently say Hostex stands out for its exceptional automation, responsiveness, and comprehensive feature set.
Seamless Automation:

Hostex has taken the headache out of daily operations. Automated guest messaging, calendar synchronization, and self check-in/out have dramatically reduced manual tasks. The system’s smart automations ensure our guests receive timely, personalized communication, which has led to higher satisfaction and fewer support requests.
Outstanding Reactivity:

Hostex’s platform is fast and reliable. Changes to pricing, availability, or property details are reflected instantly across all our connected channels. The support team is equally impressive—quick to respond and genuinely helpful, which makes a huge difference when managing multiple properties.
Complete, All-in-One Solution:

What sets Hostex apart is the completeness of its offering. It covers everything from unified inbox management and automated reviews to dynamic pricing tools and analytics dashboards. The platform brings together all the essential tools I need to run my business efficiently, without having to juggle multiple subscriptions or integrations.
Easy Onboarding & Intuitive Interface:

Getting started with Hostex was refreshingly simple. The onboarding process was smooth, and the user interface is intuitive—even for team members who aren’t tech-savvy. Training new staff is quick, and most features are just a click away.
Reliable Channel Management:

Hostex’s channel manager keeps our listings perfectly synchronized across Airbnb, Booking.com, and our direct website. We’ve seen a significant decrease in double bookings and manual errors.
Excellent Value:

For the price, Hostex delivers outstanding value. There are no hidden fees, and the transparent pricing model makes budgeting straightforward. The time saved through automation and the increased operational efficiency more than justify the investment.
Final Thoughts:

If you’re looking to streamline your short-term rental operations, boost guest satisfaction, and gain peace of mind, I wholeheartedly recommend Hostex. It’s a complete, reliable, and innovative solution that has elevated every aspect of our business.

3 November 2025
Unprompted review
Hostex logo

Reply from Hostex

Thank you so much for taking the time to share such a thorough and thoughtful review of your experience with Hostex.

Your detailed breakdown of how Hostex features have streamlined your operations and boosted guest satisfaction is exactly the impact we strive to create.

A special thank you for highlighting the efforts of our support team and the intuitiveness of the platform. We believe that powerful tools should be accessible to everyone, regardless of technical skill.

We are just as excited as you are about the future and are committed to continuously innovating. Please don't hesitate to reach out if you have any further ideas or feedback.

Rated 5 out of 5 stars

Unbeatable price; exceptional tool

Like many of us, I came to Hostex because of the price; and honestly, it’s unbeatable. For smaller operations like ours, it delivers everything you’d expect from a PMS/Channel Manager (and then some) at a fraction of the cost.

The platform is quick, intuitive, and easy to navigate. The interface isn’t intimidating, and the support team replies fast, with what genuinely feels like real, attentive people behind the screen.

I’m looking forward to the year ahead with Hostex. So far, I don’t think I’ll be disappointed or left unsatisfied.

31 October 2025
Unprompted review
Hostex logo

Reply from Hostex

Thank you for such a thoughtful and encouraging review! We're thrilled that Hostex delivers on its promise of being an affordable, intuitive, and well-supported solution for your business.

We're just as excited to support you in the year ahead and are committed to ensuring your continued satisfaction.

Rated 5 out of 5 stars

First-Time PMS Experience

Setting up a PMS for the first time is stressful. You quickly learn you need to complete your setup and publish on a channel (like Airbnb) before fully entering all your info. Mistakes happen, deadlines loom, and sometimes you have to start over. Honestly, this happens with any PMS because there’s a steep learning curve to understanding each system and channel.

The difference is support. Hostex’s team is helpful and responsive. Time zones can delay replies, but they always get back to you, and late-night support is usually available too. Frustrating setup aside, having their support made the process much smoother.

31 October 2025
Unprompted review
Hostex logo

Reply from Hostex

Thank you for sharing your honest experience. We truly appreciate your recognition of our support team's efforts.

Regarding the setup process, your feedback is invaluable—we are actively working to simplify the initial configuration and reduce the learning curve.

If you have any specific suggestions for improvement, we would be grateful to hear them.

Rated 5 out of 5 stars

It works well!

I've been using Hostex for managing my short-term rentals, and it's been a game-changer. The platform seamlessly integrates with Airbnb, VRBO, and Booking.com, which makes managing multiple listings a breeze. What I love most is how it automatically syncs my availability and pricing across all platforms, saving me tons of time. The direct booking site is super handy, and the integration with PriceLabs for dynamic pricing is smooth as butter. For anyone juggling multiple rental properties, Hostex has definitely made my life easier and helped me streamline my entire rental management process.

28 October 2025
Unprompted review
Hostex logo

Reply from Hostex

Dane, thank you for your detailed feedback! You may also want to explore Hostex's automation tools, which can automatically respond to guest messages and schedule cleaning tasks, helping you save even more time. We're always here to provide support when you need it.

Rated 5 out of 5 stars

Best PMS I use so far

I’ve really enjoyed using Hostex so far. It’s noticeably faster and more responsive than other PMS platforms, which makes daily management much smoother. While there are still a few features that could be expanded, I can see the platform improving rapidly. The development team seems committed and forward-thinking — I truly believe they can take this system even further.

Another highlight is the mobile app — it’s exceptionally well-designed, intuitive, and easy to use. Tasks that are often complicated in other systems, such as modifying reservation dates or switching bookings between properties, can be done effortlessly right from the phone. This makes managing multiple listings much more efficient, even on the go.

I also admire the philosophy and work ethic behind the team; it reflects the same discipline and innovation that have driven China’s impressive technological progress in recent years. It gives me confidence that my business is in good hands and that Hostex will continue evolving into one of the best PMS solutions available.

27 October 2025
Unprompted review
Hostex logo

Reply from Hostex

Thank you for your incredibly thoughtful and detailed feedback. We are truly honored to be part of your operational journey and greatly appreciate your recognition of Hostex's performance, mobile app design, and the dedication of our team.

It’s particularly encouraging to hear that you’ve noticed improvements. This motivates us to continue refining and expanding our platform’s capabilities.

We’ll be sure to share your kind words with our product and development teams.

Please do let us know if there's anything we can do to help.

Thank you for trusting Hostex to support your business growth.

Rated 4 out of 5 stars

It's a very simple and straight forward…

It's a very simple and straight forward to use, support always there to. Help in anything.

27 October 2025
Unprompted review
Hostex logo

Reply from Hostex

Thank you! Making things simple and reliable is our main goal, and your feedback confirms we're on the right track.

Rated 5 out of 5 stars

Easy to setup and to navigate

Easy to setup and to navigate. Support is always helpful if I need it.

1 October 2025
Unprompted review
Hostex logo

Reply from Hostex

Thanks so much! We're delighted that the ease of use and reliable support are making a difference for you.

Rated 5 out of 5 stars

Hostex made my messaging and task assignment easy

With Hostex, I have all my messages from Airbnb and Vrbo integrated into one. Two functions I really like:
1. Messaging automation. Airbnb has it, but VRBO doesn't. With Hostex, I don't have to worry that I forgot to send my guests the check-in information. One suggestion, it would be even better if Hostex can send pictures like Airbnb and VRBO with messages.
2. Task assignment. I really like this function. I can assign my cleaning jobs to my two cleaning ladies with detailed requirements and pictures.
I'd love to recommend Hostex to fellow hosts.

22 October 2025
Unprompted review
Hostex logo

Reply from Hostex

Thank you for your positive feedback and for recommending Hostex to fellow hosts!

We're glad to hear that our features are helping streamline your operations.

Just a quick note: when sending messages to Airbnb guests through Hostex, you can indeed include images; this functionality is also supported in automated messages.

If you have any other suggestions or need assistance, feel free to reach out anytime!

Rated 5 out of 5 stars

What i get for this price is unrivalled.

What i get for this price is unrivalled.

1 October 2025
Unprompted review
Hostex logo

Reply from Hostex

Thank you! Delivering unmatched value for the price is exactly what we aim for. We're thrilled to know we're hitting the mark for you.

Rated 5 out of 5 stars

Hostex - The Top-Tier All-In-One Property Management Software

Hostex is the top-tier all-in-one property management software in the short-/mid-/long-term rental industry. Users can connect to online travel agencies such as Airbnb, Expedia, Booking.com, and Trip.com. Our experience with Hostex also included managing messages, smart locks, direct bookings, finances, and so much more. Even their customer service has been very helpful and efficient with sorting out any problems. Hostex is constantly adding new features, and we are looking forward to seeing what's next. I highly recommend Hostex to other hosts and property managers.

21 October 2025
Unprompted review
Hostex logo

Reply from Hostex

We truly appreciate this feedback. It's rewarding to know that Hostex meets your needs. Our team is focused on building what hosts truly need, and your input is invaluable.

Rated 5 out of 5 stars

Affordable and useful

I tried multiple property management tools and this is the best :) it's the most affordable too

21 October 2025
Unprompted review
Hostex logo

Reply from Hostex

Thanks so much! Being called the best means a lot to us. We're glad you found us and appreciate you spreading the word!

Rated 5 out of 5 stars

We love using hostex for all our…

We love using hostex for all our properties. The software is easy to use and navigate. Other property management software had a steep learning curve that was frustrating to someone new to PMS. There isn’t a customer service to call but the virtual support gets back to you if you have any concerns. There are a few issues we’ve encountered with Vrbo syncing and pricelabs but it does notify us when these happens.

20 October 2025
Unprompted review
Hostex logo

Reply from Hostex

Thank you so much for this fantastic review!

We're thrilled to hear that Hostex stands out for its ease of use and provides a smooth experience compared to other PMS.

Knowing we're making property management easier for you is what makes our work so rewarding. 🚀

Rated 5 out of 5 stars

I’ve been using Hostex for my…I’ve been using Hostex for my short-term rental properties

I’ve been using Hostex for my short-term rental properties, and it’s been a great experience. The platform makes channel management, guest messaging, and automation easy, all in one place. Syncing with Airbnb, Vrbo, and Booking.com works flawlessly, and the support team is responsive and helpful. The pricing is very competitive, and the features offered are excellent for the cost.

15 October 2025
Unprompted review
Hostex logo

Reply from Hostex

Thank you for your wonderful feedback! We're thrilled to hear that Hostex has simplified your property management. Our team will be delighted to know they've been helpful. Reviews like yours motivate our team to keep improving.

Rated 5 out of 5 stars

Best apps for managing hotel

15 October 2025
Unprompted review
Hostex logo

Reply from Hostex

Thank you for the great rating! We're glad to hear that Hostex is working well for your hotel management needs.

Rated 5 out of 5 stars

Recommend

I have looked at a large number of options before subscribing to Hostex.
I love their offering including:
- ability to create a separate independent site for the property, integrated with the Hostex platform to eliminate 3rd parties, with direct payment processing
- ability to manage multiple properties
- ability to automate messages with configurable fields

I love the Customer service which is timely and helpful

15 October 2025
Unprompted review
Hostex logo

Reply from Hostex

Thank you for taking the time to share such detailed feedback.

We’re thrilled to hear that our direct booking website, multi-property management, and message automation features stand out to you.

It means a lot to know that Hostex met your needs after extensive research. We’re committed to continuing this level of support and innovation as we grow.

Rated 4 out of 5 stars

I like it a lot

I like it a lot, just that there are some features for us businesses that would be even better, like being able to print reservations, include if a direct reservation has paid or not, and calculate total price of the direct reservation automatically.

13 October 2025
Unprompted review
Hostex logo

Reply from Hostex

Thank you for your positive feedback and practical suggestions! We've noted your need for features like reservation printing, payment status tracking for direct bookings, and automated price calculation. These are great ideas, and we'll share them with our product team for consideration. Stay tuned for updates!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look