Hostek.co.uk refused to refund a…
Hostek.co.uk refused to refund a recurring annual payment. They nearly doubled the price without any notification other than an invoice sent out a month in advance. Thinking that they made a mistke, I contacted them only to be told that it is down to all the new equipment and software added. I declared an intent to cancel. Expecting a positive response. That did not happen. Subsequently HOSTEK autorenew took £396 from my bank account. But my bank declined it. On receiving an email from HOSTEK about this I emailed immediatly to say I want to cancel the service. They proceeded to request payment 2 days later and my bank paid them. They now are citing TnCs as a reason not to refund. Desoite the FACT that TnCs are nowhere in the client login area or in the point of sale payment area. Breaking EU and Uk regulations.
My advice is be careful if you ever intend to cancel a hosting service with them. I have pointed out the lack of notice via TnCs in the client area and also the EU/Uk Regs. If they now decide to refund me I will come back here and say so.