Hosted Reviews 474

My experience with Hosted Business Limited has been one of the most stressful and disappointing supplier relationships I’ve encountered.
My business was contacted by a Hosted sales agent by telephone and encouraged to add additional services which were presented as a way to “cover” charges related to my previous provider using supplier “connection bonuses”.
The way this was explained gave the clear impression that Hosted would effectively offset those costs.
What was not properly explained during the call was the true financial impact of the agreement. The additional licences resulted in a 60-month contract costing more than £2,400, in order to obtain a benefit of around £363.
When I later questioned the sudden increase in my bills, I was initially told Hosted had paid a termination fee to my previous provider. That explanation turned out to be incorrect.
I went through months of complaints, requests for call recordings, and eventually escalated the matter to the Ombudsman. The Ombudsman confirmed that Hosted had provided misinformation, although they did not require the contracts to be cancelled.
Throughout this process I experienced:
• unclear and inconsistent billing
• contradictory explanations about costs
• misinformation about termination fees
• slow and dismissive complaint handling
For a small business, telecom contracts of this length are significant financial commitments. Transparency and clarity should be the bare minimum when selling them.
Instead, my experience has been that critical information about the overall financial impact of the agreement was not clearly communicated at the time of sale.
I would strongly advise any business approached by Hosted to take extreme care, read every document independently, and insist on a full written breakdown of the total cost before agreeing to anything over the phone.

Having spoke to a sales man the deal sounded good but i was under contract with my current provider so explained i could not go ahead with this, but they still when ahead. Customer service is zero please be careful as they don't listen

Very efficient team work. Abi was responsive in answering my questions and we were up and running in no time

Been arranging an upgrade to my existing Hosted package. and while there have been complications - not Hosted's fault, I'm very grateful to Abi who has been nothing but helpful and understanding.
Thank you, 5 stars.

I was under the impression I was dealing with BT.
Do not sign anything unless you have read the document fully.
To be told that a payment of £295 plus Vat must be paid to get out of the service agreement on the same day is utterly disgraceful.

Courtney was professional, efficient, and incredibly easy to work with. She set everything up quickly and provided exactly what the business needed. Her explanations were simple enough for even me to understand, making the whole process completely stress‑free. Highly recommended.

Dave was really helpful, and answered all my questions fully.

Very dissatisfied with there customer service feel like I have been miss sold a product that I already have would not recommend

Having a problem with my landline phone Tom Broughton was very helpful, patient and willing to spend time to help sort things out. Being a pensioner and not very good with technilogical problems his patience with me was exceptional.

Very helpful and friendly chat, everything was explained and I was happy to make decision with confidence

We have waited 6 days for someone to help us with our phone. Eventually today 17th Feb to get rhis sorted being on the phone for 45 minutes

nothing was sorted have been on the phone all day trying to get our phone line working

The person I spoke to was very helpful and manages to resolve the problem.

Excellent service. Easy to talk too. Easy to get hold of. Always go over and above. I’ve never known a company as good as this one. Happy to be with them and happy to stay

Excellent service

Patiently sorted my issue, it's now resolved. Did a good job.

After a bit of a rocky start, Courtney Benham saved the day. Exceptional customer service and went above and beyond to sort out issue.

Excellent response. Was extremely helpful on the phone and organized for a technician to come round and fix my problem. That afternoon. Exceeded all my expectations. Well done!

I provided Hosted with a written like-for-like quote from Daisy Communications in line with the price-match clause in my contract.

They replied once asking for the quote and confirmation about termination fees (which is not required for a price match), but after I sent the requested information, there was no further response.

This has been a recurring issue: Hosted reply to an initial email, then stop responding, while claiming publicly that the matter is being dealt with.

I’m not asking to exit the contract — I’m asking Hosted to apply the terms they agreed to, communicate clearly, and follow through.

I’m still waiting for confirmation.