Hosted Reviews 474

Quicky sorted out our internet problem, very helpful.10/10.

Joseph was very helpful today, after I explained the issues I was having he offered to look into it. Joseph followed my concerns up with the tech and finance team with a positive result. I am a happy customer now :)

Fast response and solved the problem immediately.

TOM WAS AMAZING. SO PATIENT, KNOWLEDGEABLE AND WAS IN NO RUSH.
I HAVE NO IT KNOWLEDGE AND HE MADE IT SO STRIGHTFORWARD FOR ME TO CORRECT THE PROBLEM. I NOW HAVE A LITTLE KNOWLEDGE FOR THESE BASIC PROBLEMS. GOOD, CALM TEACHER.
THANK YOU TOM.

I got hosted to install my wifi as it was competitive. However the 3 1st three months the bill went to more than £400. and service wasnt responding. The company reinstalled and agreed to cancel the previous fees. They did install services which didnt work for a month. Two monthd down the line they are overcharging and threated if l dont pay they will cancel all services & charge me over £8000 penaly. Quite scarly. I have asked for invoices and request explainations to how to came to the total of invoices. I rather be back with Sky. You know what you are paying.

I would personally like to review Max H from customer services. He has responded quickly to my query’s to a on going case as a new customer on many occasions. He has been able to help me and keep me updated. This has come as a great relief and has made my view on the company better, as some other members of staff we unable to help or would not get back my emails on several occasions. Max H is now my go to person to get in touch with the company via email rather than the accounts manager or staff over the phone. I am now hopeful my case will be sorted in the next couple of weeks thanks to Max H.

Dave he looked after me very well. I was happy with his services and he is a great person

I had a query with our account, I spoke to Bhumika and
she was extremely helpful and sorted everything out
very quickly and efficiently. Well Done Bhumika

Bhumika came to our rescue, despite it not being her usual task, thank you so much.
Previously I sent emails to Courtney, and very unlike her usual way, I had no replies. Today I learned she is Ill in hospital. ( I think someone in the company should monitor her emails as she is not able to come to work.) However, Bhumika instantly understood my needs (needing VAT invoices from Shire Leasing and Vodafone), and came back with what we needed and also supplied a phone number enabling us to contact Shire Leasing directly for their VAT schedule. (phone numbers are not always easy to find)

Title: Mis-sold a 5-year Contract - implied the call was from Open Reach, now want £4045.54 + VAT

I was called by someone claiming to be from Openreach saying my business phone line was being disconnected due to a ‘mandatory upgrade.’ That was completely false and it was only halfway through the conversation I managed to establish the call was from Hosted and there was no upgrade happening. It was a scare tactic to push me into signing quickly. After listening to the sales call recordings following my SAR request to Hosted, I am absolutely disgusted by their predatory practices. They are nothing more than scam artists taking advantage of their customers.
TheDocuSign contract was blank in the termination fee section. No one mentioned it was a 5 year contract or that I would owe over £4,000 to leave early. These details were buried or left out entirely.
Here’s what they did wrong:
-Pretended to be OpenReach to gain trust (false identity)
-Claimed my line would be cut off unless I upgraded (scare tactic)
-Called it a mandatory upgrade when it wasn’t (deception)
-Didn’t clearly explain the 60 month term
-Hid the real early termination cost
-Presented the contract in a misleading way

I am having to close my business 8 months later and now they want thousands. I am preparing a complaint with the Communications Ombudsman, Ofcom and Trading Standards.

If you’re a small business stay far away from Hosted. I feel completely misled and I know I’m not the only one.

I will update this review if they do the right thing but right now I wouldn’t recommend them to anyone.

Underhanded Business Methods + Refusal to Refund - Please Avoid

Hosted.co.uk added an expensive "CyberProtect" service to my account without consent. They claimed they sent an email notifying me of such but this information was hidden at the bottom of the email that looks suspiciously like a nondescript update.

Key Issues:

- Unauthorised service addition on "opt-out" basis (no such thing in UK law)
- Retroactive billing for service I never requested
- Refused refund despite removing service when challenged
- Incorrectly claimed business customers have no protection rights
- Customer service attitude: dismissive

I had a couple of moments that made me consider their trustworthiness so it's not actually too surprising.

I recommend choose a hosting provider that understands consent/ proper billing practices. There are plenty of alternatives that won't surprise you with unauthorised charges.

Be very aware of the hard sell and the hidden extras they will charge. Also the installation of our new superfast broad band took nearly 2 months to do, we lost incoming calls for a few days and when that was rectified, we could talk to each other on the phones, we could transfer calls, just not tell you who it was calling, oh and, that took another few days to and almost zero support. We did get a tiny credit on our bill....and I do mean tiny

Thank you for your help yesterday, I have just switched over to Hosted and had a problem with my router Tom Broughton talked me through necessary steps required. He was very helpful, nothing was too much problem had the usual little snags to sort out. Thank you for your help getting me set up looking forward to a great future with Hosted. Big thank you to Tom

Gursewak was very professional and helpful in sorting out the issue we had with our phone line he organised openreach to come out quickly diverted calls to my mobile and followed up the issue appreciate your help Gursewak

Abi has been really helpful and gets back to me very quickly.

I have dealt with various people with Hosted and each one has been extremely helpful with their responses and to answer my queries. I am able to get through quickly on the phone and despite an initial billing issue (which is why a 4 and not a 5) it was resolved. I hope the level of service continues.

Abi was very helpful in sorting another issue for me this week. Great service.

Had issues with my broadband, but Abi from Hosted was brilliant—quickly arranged a replacement with a newer router and even lowered my monthly bill. Great service as always from Hosted!

Very efficient, polite, and patient. Fully answered my enquiry.

Friendly but professional, polite and funny…..a hard combo to get spot on.