I ordered a 100ft Retractable Hose Reel setup totaling $262. Hoselink chose to split the shipment into two separate packages. The hose reel arrived on May 23rd as expected, but the critical mounting p... See more
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See what reviewers are saying
A fantastic solution for backyard hose connections. The ingenious design outperforms anything else on the market. For those rare times you have issues with their products, contacting customer servic... See more
Excellent after sales service, great products! We have a couple of hose reels around the house, the other brand had been painful, getting jammed, cracking plastic, leaking etc. but our hoselink has... See more
The company does not honor their own policies. No marketing of their new releases gets people buy the old technology. Then they drop marketing emails once the product is available and offer zero eff... See more
Company replied
Company details
Information provided by various external sources
Hoselink is an Australian-based gardening product company that has been in business since 1998 years. We specialise in retractable hose reels and fittings that are guaranteed never to burst off. Hoselink offers a wide- range of products from hose reels to sprinklers - all of which are designed to work in conjunction with our patented Hoselink fittings which feature a 3 year warranty and are guaranteed never to burst off your tap or hose. When you buy from Hoselink, you are buying direct from the manufacturer. This ensures that we can offer great prices and deliver outstanding customer service.
Contact info
1/108 Old Pittwater Rd, 2100, Brookvale, NSW, Australia
- 1300 900 617
- hello@hoselink.com.au
- hoselink.com.au
2.2
Poor
509 reviews
Replied to 37% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks for a wonderful product.
When I first ordered the stock it was not available. I was contacted when stock was replenished and I then remade my order. Delivery was prompt.
Thanks.
Bronwyn.
17 May 2017
Unprompted review
Reply from Hoselink
Thanks Bronwyn, glad to hear you were kept up to date with your purchase. Have a lovely day, The Hoselink Team
Impressed with prompt replies to …
Impressed with prompt replies to questions via both Email and telephone as well as delivery together with the performance of all that is promised with the product Thank you
9 May 2017
Unprompted review
Reply from Hoselink
Hi Frances, thank you for leaving us a review. We believe in good old fashioned customer service, glad you have experienced this when you contacted our team. Kind regards, The Hoselink Team
Excellent products
Excellent products, well worth the money - can finally wash the car without connectors blowing off the hose! Also very fast delivery. Thoroughly recommend.
7 May 2017
Unprompted review
Reply from Hoselink
We are sure your car is now gleaming since having the Hoselink system installed. It's great to hear you can now enjoy watering without leaks or fittings bursting off the hose. Thank you for the review Katherine, The Hoselink Team
Outstanding customer service
Outstanding customer service. I received my order well before the expected delivery date. Then an issue with a faulty 2 way adapter where Hoselink accepted responsibility and replaced the item without question and again in a very timely manner. Customer service was first class and overall an excellent product.
5 May 2017
Unprompted review
Reply from Hoselink
Hi Neal, thank you for taking the time to leave us a review. Glad to hear your order arrived promptly, sorry to hear about your 2-way adapter, however great to hear we were able to get the problem resolve with very little hassle. Thanks again, The Hoselink Team
I'm sorry to say still waiting for my …
I'm sorry to say still waiting for my son to install it, but the whole service from buying the product to delivery has being excellent. Will update after it's all up and running.
Jenny
3 May 2017
Unprompted review
Reply from Hoselink
Sounds like you need to get onto your son and hurry up the process Jenny. We are sure you will love it as soon as it's fully installed. Kind regards, The Hoselink Team
Simply the best.
After years of buying cheap quality equipment, I have now bought everything I need through Hoselink. Hoselink produces excellent products, I can water my whole yard precisely without wasting water on paths or over the fence. I am so happy with my purchases, I play with them every day. Their customer service is second to none. Very Happy!
1 May 2017
Unprompted review
Reply from Hoselink
It's great to hear you have finally got rid of your old watering system and converted over to Hoselink. Time for you to really enjoy hassle free watering without leaks!! Thanks you for taking the time to leave us a review Jamie, we really appreciate your feedback. Kind regards, The Hoselink Team
Easy to use online service
Easy to use online service, speedy delivery and the products themselves are world-class!
1 May 2017
Unprompted review
Reply from Hoselink
Thanks Stacey, we really appreciate your feedback. Glad you found purchasing easy to complete and our delivery prompt. Kind regards, The Hoselink Team
Great Service and products
I telephoned to ask some questions about the different products and was provided with extremely helpful information and advice by very friendly customer service staff. I ordered online which was easy and the delivery was seemless. Thank you
1 May 2017
Unprompted review
Reply from Hoselink
Hi Leanne, thank you for taking the time to leave us a review. We provide full product and service training to all our customer care team which means they have great product knowledge and can help you out with any enquiries you have. Kind regards, The Hoselink Team
Quick and easy order with fast delivery
1 May 2017
Unprompted review
Reply from Hoselink
Thanks for the review, we really appreciate you sharing your feedback. Have a lovely day, The Hoselink Team
Really great product with fantastic service.
Really great product with fantastic service. I couldn't be happier and wish every online purchase went this smoothly. Well done guys.
1 May 2017
Unprompted review
Reply from Hoselink
Thanks Michael, that is exactly what we love to hear! We have put a lot of time into our website recently to ensure the whole process from deciding to purchasing is easy to complete. We look forward to helping you out with all your watering needs in the future too. Kind regards, The Hoselink Team
Great product and great service
Great product and great service. I have been using Hoselink for 7 years, with every tap connected and they never miss a beat. If there was ever an issue with a product, they rectify it immediately. This is the sign of a company that looks after their customers. Well done Hoselink.
1 May 2017
Unprompted review
Reply from Hoselink
Hi Danny, thank you for taking the time to leave us a review. It sounds like you must have been one of our original Hoselink converts! It's great to hear you are still loving the product after all these years. We are happy to admit when things go wrong, which does happen occasionally but backing our products with exceptional customer service makes us stand out and is exactly what we are all about. Thanks again, The Hoselink Team
I was informed of the progress of the …
I was informed of the progress of the hoselink through the mail system and when it arrived it was very easy to install just requiring a 12mm masonry bit to attach it to the brick wall. The hoselink works well and the return feed mechanism when watering is finished is great.
30 April 2017
Unprompted review
Reply from Hoselink
Thank you for taking the time to leave us a review Malcolm. We ensure all our hose reels come complete with everything you need, including the bracket template and the screw set is all part of this. Glad you are finding the product works well and retracts as it should. Kind regards, The Hoselink Team
Excellent
Excellent – no reservations, I would recommend this company to anyone.
30 April 2017
Unprompted review
Reply from Hoselink
Thanks Fraser, we really appreciate you taking the time to leave us such a great review. Have a lovely day, The Hoselink Team
We are delighted with our new hoselink
We are delighted with our new hoselink. It appears to be a very well made product, installation was simple and only took approx 10 minutes. Certainly easier to roll up than winding up on our old frame. Would have no hestitation in recommending Hoselink products to family and friends.
30 April 2017
Unprompted review
Reply from Hoselink
There is nothing worse than having to battle with your hose to coil it away, having a hose reel eliminate this struggle! Glad you are loving your new hose and would recommend our products to all your family and friends. Thank you for taking the time to leave us a review, The Hoselink Team
Loving hoselink
After many problems with many hoses, I decided to buy hoselink.
So far we are very happy. Seems great quality and works so well.
30 April 2017
Unprompted review
Reply from Hoselink
We are glad to hear we have fixed all your hose woes Carolyn! Providing a hassle free watering system is our number one aim! Thanks for the review and have a lovely afternoon! The Hoselink Team
Super products...
I am a return customer to Hoselink, over the years I have purchased several Hoselink hoses and packages for myself and family members, I can't recommend the service from Hoselink highly enough they are A1, delivery is always prompt. Products are always as advertised and to date not one issue with any of the hoses or attachments.
Thank you Hoselink for such great products and a service second to none. :) A+++++
30 April 2017
Unprompted review
Reply from Hoselink
Hi Nicole, thank you for taking the time to leave us a review - we really appreciate it. Sounds like it is not just yourself that is a Hoselink convert but now all your family too. For any avid gardener you can't look past our products, especially with the variety of bundles available, there is something for everyone! It's great to hear you have always had great customer service too, we have worked very hard to get to this point. Thanks again and happy hosing! The Hoselink Team
Very compact and works great nice beige …
Very compact and works great nice beige color and fittings work well no leaks will be buying more.
30 April 2017
Unprompted review
Reply from Hoselink
It is time for you to enjoy hassle free watering Phillip with our no leak fittings - glad you are loving the system. Kind regards, The Hoselink Team
The first hose system I have ever owned …
The first hose system I have ever owned that did not disappoint. On the contrary, it is a treat to use! I can't wait to water my grateful plants and wash my grateful car.
Hoselink's website is slick and intuitive and their customer service is excellent too.
An all-round wonderful experience.
Thanks, Hoselink!
30 April 2017
Unprompted review
Reply from Hoselink
You are more than welcome Megan! We have put a lot of time into our website recently to ensure it is easy to navigate and make purchasing online even easier - sounds like all our hard work has payed off. We are sure your car is gleaming and garden is thriving since installing the Hoselink system. Thanks for the review, The Hoselink Team
Excellent product
Excellent product, excellent Company to deal with, posted promptly, good packaging, easy to install and use, very well designed, love the extras, they've thought of everything! Am waiting on 4 more accessories to arrive, can't wait! Will be ordering more in the future!
30 April 2017
Unprompted review
Reply from Hoselink
Sounds like you are definitely a Hoselink convert Jan, exactly what we like to hear! We look forward to helping you out with all your watering needs in the future. Thank you for leaving us a review, The Hoselink Team
Best hose ever
I find the product, very good one of the best things I have ever bought,having the free extra items was a bonus. Thank you Maureen steere
30 April 2017
Unprompted review
Reply from Hoselink
Hi Maureen, thank you for taking the time to leave us a review. We are glad to hear you managed to order your hose reel whilst we had the promotion on, having those extra products is a great bonus. Have a lovely afternoon, The Hoselink Team
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