Hortology Reviews 

1,262
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally beautiful, healthy plants and high-quality pots, noting that orders consistently arrive securely packaged, in perfect condition, and exactly match the online descriptions. People also appreciate the remarkably fast and efficient delivery service, alongside exceptionally smooth transactions and incredibly helpful customer support. Some reviewers were not happy with delivery issues, noting frustrating instances where parcels were delayed, incorrectly misdelivered to neighbors, or missing entirely. Additionally, some people mentioned receiving damaged plants with bruised or torn foliage or products that looked significantly different from the advertised website photos.

What people talk about most

Order

Clients share positive opinions on order, highlighting prompt service, fast deliveries, and well-packaged... See more

Customer service

Customers had positive experiences with customer service, frequently highlighting helpful staff, prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've bought two plants from Hortology already and both arrived well packaged, very quickly and in perfect health and condition. They look exactly like on the website and seem to be thriving. The use... See more

Rated 5 out of 5 stars

Been looking for a particular style of vase and finally found it at HORTOLOGY. When I made an enquiry after purchase and they replied immediately with the information. Was impressed with the customer... See more

Rated 5 out of 5 stars

Not only are the plant pots that I bought beautiful, the customer service is second to none. Allix reached out to me by e-mail to say that one of the pots had some slight imperfections around the ba... See more

Rated 5 out of 5 stars

I'm a repeat customer of Hortology, and they're where I go for reliable plants and plant care accessories. This time, I ordered a plant pot liner as I needed to set up one of my houseplants in a l... See more


Company details

  1. Store
  2. also in
  3. Decoration and Interior Design Store
  4. Garden Center
  5. Plant Display Store
  6. Pottery Store
  7. Wholesale Plant Nursery

About Hortology

Written by the company

Inspirational houseplants, indoor plant pots & planters for lush living. Wellbeing style, delivered direct to your home or office. #hortology.

To see thousands of genuine reviews from verified Hortology customers click here to go to Reviews.io


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 55% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(1,262)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy customer

Easy to navigate website. Amazing choice of pots. Picked the one I thought was the closest colour and size to my needs. Took the £5 introductory offer - thanks! Pot duly arrived, very securely packaged and is perfect. Even better than its photo. Very happy customer.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company

The plant pot was just what I was looking for. It's a lovely item, great price and a decent delivery time. Communication was good. I had an excellent experience with my purchase from Hortology.

18 January 2026
Unprompted review
Hortology logo

Reply from Hortology

Thank you!

Rated 1 out of 5 stars

Order SY346185 never arrived and the…

Order SY346185 never arrived and the money were charged. Be aware!
It is a shock - I placed the order days ago and no email to let me know what is happening and no possibility to contact this company. I will wait until the end of week and then escalate to authorities.

12 January 2026
Unprompted review
Hortology logo

Reply from Hortology

Hello,

Thank you for your order and review. We are so sorry for any concern that has been caused.

We received your order 3 days ago. We’ve checked the status of your order and we can confirm that this has been dispatched this morning on a next day delivery service and is due to arrive with you tomorrow. You should have received an email with the shipping and tracking information for your order a little earlier today.

We aim to dispatch all in-stock orders within 1–2 working days, and while this order has now left us, we do apologise for the slight delay in dispatch on this occasion, we had a slightly backlog as we had to withhold plant deliveries last week due to the adverse weather conditions.

Our customer service team has contacted you privately to assist further, and we’re always happy to help via our Contact Us page or at hello@hortology.co.uk or via our customer care phoneline.

Your Hortology Team

Update: we have tried to contact you a number of times to ensure the delivery arrived as expected but you have not responded. We would ask that you update the title of your review to give a more accurate representation of the slight delay?

Rated 5 out of 5 stars

Gorgeous Houseplant

Great company. Have used before for houseplant containers all good great experience in the past. Ordered my first houseplant The gorgeous Dracaena marginata red arrived brilliantly packed in perfect condition. Comparing with garden centres was well priced for the size and quality. I would not hesitate to recommend this company.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful plant

Beautiful plant, very healthy (and spiky). Goes well with my other cacti. Packaged very well for transit. Fast delivery.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

I bought an Echeveria for a Christmas…

I bought an Echeveria for a Christmas gift for my partner and I have to say, it was absolutely superb. Arrived so well packaged and for the price I paid, incredible value. The quality of the plant too, so lush and healthy and a decent size. I can't sing their praises high enough I don't think

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Always high quality and great service

I've been purchasing plants and pots from Hortology for some years now. They're always of the highest quality, with a reliable service and well packed.
This time I bought a load of pot liners; some of the pots can be a little porous so it's good to use a pot liner inside.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Reliable shipping and great products. Well done!

I'm a repeat customer of Hortology, and they're where I go for reliable plants and plant care accessories. This time, I ordered a plant pot liner as I needed to set up one of my houseplants in a large pot.

The range of liners that Hortology stocks is extensive, which was so helpful. The shipping was great too; the liner came in a cardboard box very quickly, so I was able to progress with potting and watering my new houseplant.

One thing I would love is for Hortology to increase the stock levels and range of hydroculture/business plants as they are so beautiful and convenient but always seem to run out.

8 December 2025
Unprompted review

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