Hortology Reviews 

1,262
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally beautiful, healthy plants and high-quality pots, noting that orders consistently arrive securely packaged, in perfect condition, and exactly match the online descriptions. People also appreciate the remarkably fast and efficient delivery service, alongside exceptionally smooth transactions and incredibly helpful customer support. Some reviewers were not happy with delivery issues, noting frustrating instances where parcels were delayed, incorrectly misdelivered to neighbors, or missing entirely. Additionally, some people mentioned receiving damaged plants with bruised or torn foliage or products that looked significantly different from the advertised website photos.

What people talk about most

Order

Clients share positive opinions on order, highlighting prompt service, fast deliveries, and well-packaged... See more

Customer service

Customers had positive experiences with customer service, frequently highlighting helpful staff, prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've bought two plants from Hortology already and both arrived well packaged, very quickly and in perfect health and condition. They look exactly like on the website and seem to be thriving. The use... See more

Rated 5 out of 5 stars

Been looking for a particular style of vase and finally found it at HORTOLOGY. When I made an enquiry after purchase and they replied immediately with the information. Was impressed with the customer... See more

Rated 5 out of 5 stars

Not only are the plant pots that I bought beautiful, the customer service is second to none. Allix reached out to me by e-mail to say that one of the pots had some slight imperfections around the ba... See more

Rated 5 out of 5 stars

I'm a repeat customer of Hortology, and they're where I go for reliable plants and plant care accessories. This time, I ordered a plant pot liner as I needed to set up one of my houseplants in a l... See more


Company details

  1. Store
  2. also in
  3. Decoration and Interior Design Store
  4. Garden Center
  5. Plant Display Store
  6. Pottery Store
  7. Wholesale Plant Nursery

About Hortology

Written by the company

Inspirational houseplants, indoor plant pots & planters for lush living. Wellbeing style, delivered direct to your home or office. #hortology.

To see thousands of genuine reviews from verified Hortology customers click here to go to Reviews.io


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(1,262)

118 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

WHAT A GREAT COMPANY

I was kept informed from beginning until my plants were delivered to my home. They are settling in well. Thank you for packing them.so safely and secure. Thanks Meg

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Great job

I really appreciate that the company contacted me about problem with one of my item I have ordered and it was quickly resolved and I received my order shortly afterwards.

18 May 2025
Unprompted review
Rated 5 out of 5 stars

Thoughtful Gift and Outstanding Service

I ordered the Sansevieria Snake Plant as a 60th birthday gift and was really impressed by the service. I made an error with the pot size during checkout, but I was contacted promptly and guided through amending the order to ensure the plant and pot were a perfect fit. The adjustment was easy, and I made the additional payment without issue.

The gift arrived on time, well-packaged, and was delivered directly to the recipient. I was told the plant was full and healthy, and the pot was elegant and perfectly matched making the whole gift feel thoughtful and high end.

Thank you for helping me make this birthday extra special. Highly recommend!

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Quality company.

I've bought plants and pots from Hortology several times now. Price wise, they are on a par with other comparable, reputable companies but I do feel that the quality of the plants I have received is slightly better than others that I have used in the past. 24 hour turn around from order to dispatch (weekends excepted) Never been disappointed or let down. I've even had a call on a previous order saying that the pot I'd ordered that they had already picked out had a slight defect and did I want a discount or a pristine pot. They have packaging down to fine art and everything that I have ever received has been pristine. I would have no reservation recommending Hortology whatsoever.

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Helpful, friendly and proactive

I had ordered the wrong sized pot for the plant I'd picked. I was contacted, a really friendly email, letting me know the correct pot size.
When the selected pot arrived at Hortology, it was a different shade to that on the website, so they emailed again with a picture and asked if I would be happy with the pot, and if I wasn't I was free to select another one. I had interactions with Allix, Charlotte and Ellen, completely seamless, super friendly and helpful

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Great plant, pot and prompt delivery

Excellent choice of plants of different sizes. Delivery service prompt and all was in good order. The plant was good quality, well established. On arrival the leaves were in need of a wipe down with a damp cloth as dusty and after that the plant looked very happy. Love the pot choices and the information about pot sizes to avoid buying the wrong one - thank you!

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. The team is so great at communicating with me regarding condition of the plant and feedback and delivery was quick and smooth. Plant was packed well in a safe box despite the delivery guy placed the box on its side. I would definitely buy again.

15 May 2025
Unprompted review
Rated 1 out of 5 stars

I have not received a reply to my email…

I have not received a reply to my email or the item that I ordered. The delivery driver picture is of a house 5/6 properties away from me. They all have house names, and is different to mine.
The plant is not going to be in it's best condition by the time I eventually get it? So far NOT impressed.

23 May 2025
Unprompted review
Hortology logo

Reply from Hortology

Hello,

We're very sorry to hear that your order has not yet been delivered and to learn that you haven’t received a response to your email. We sincerely apologise for this, we aim to respond to all emails within 4 hours during our working hours, we do sincerely apologise if this is not the case here.

We’d really like to resolve this for you as quickly as possible. Please could you get back in touch with us directly at hello@hortology.co.uk, referencing your order number? We’ll of course keep an eye out for your email and ensure it's investigated as a priority.

We completely understand your concerns about the condition of the plant, and we’ll do everything we can to make this right.

Thank you for your patience, and again, our apologies for the inconvenience caused.

Kind Regards

Your Hortology Team

Rated 5 out of 5 stars

I’m incredibly pleased with my…

I’m incredibly pleased with my purchase! The delivery was impressively quick, and the plants arrived in excellent condition, healthy, vibrant, and exactly as described. I couldn’t be happier with my order. Highly recommend!

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Great online shopping for pots and plants

I was extremely sceptical about ordering pots and plants online however this company exceeded expectations. The packaging keeps everything in perfect condition and the quality was excellent. Certainly takes the hassle out of finding exactly what I want by shopping in person.
Would definitely recommend them

21 May 2025
Unprompted review
Rated 3 out of 5 stars

Unbelievably slow at dispatching my order

I ordered something from this website and it took them 9 days just to dispatch it. By comparison, I ordered a scent from lookfantasic.com recently and that was delivered about 14 hours after I bought it.

4 May 2025
Unprompted review
Hortology logo

Reply from Hortology

Hi,
Thank you for taking the time to leave a review.
We're really sorry to hear that you experienced a delay with your order. We aim to dispatch fully in-stock items within 1–2 working days, with most deliveries arriving the next working day (excluding remote areas). Stock availability and estimated lead times are displayed on each product page just below the size options, and update as you select different variants. Some items may also be marked as special order, which means we source them specifically for you.
Please do get in touch with our customer service team- hello@hortology.co.uk with your order number and we'd be more than happy to investigate this further for you.
We're very sorry for any inconvenience caused.
Your Hortology Team

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service
Was contacted after my order to tell me the plant wasn’t as fully described, they sent pictures and I was still more than happy to accept as we have ordered from Hortology before with only the best products and service given.
Great plant very pleased and very well packaged many thanks to all the Team
Look forward to my next order.

25 April 2025
Unprompted review

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