Horsepower Motor Centre Reviews 

1,218
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly team for being extremely professional, knowledgeable, and accommodating when handling vehicle purchases or routine maintenance. Many consumers also mention that appointments are managed efficiently, communication is clear, and prices remain competitive. However, some people mentioned that certain staff members could occasionally be rude, unhelpful, or difficult to deal with during their visits. A few other visitors also felt frustrated when vehicles experienced unexpected mechanical issues shortly after purchase or when after-sales support fell short. Reviewers noted that resolving these specific issues took longer than expected and caused unnecessary stress.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as welcoming, polite, and exceptionally... See more

Service

Users describe positive interactions with service, highlighting efficient communication, friendly staff, and... See more

Product

Reviewers share mixed feedback about product quality and reliability. While some customers praise their... See more

Customer service

Consumers find customer service experiences to be highly mixed and divided. Many reviewers praise staff for... See more

Price

Customers consistently note positive experiences with price, highlighting affordable rates, competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve been looked after by Horsepower for many years now and never more so than with the recent purchase of our E-Class Mercedes. It is an absolutely stunning car and, as ever, the team at Horsepower... See more

Company replied

Rated 5 out of 5 stars

We travelled up from Brighton to look at a Suzuki jimny advertised at Horsepower. From the start our sales person was great, dealt with all our questions and queries. We decided to have it under se... See more

Company replied

Rated 5 out of 5 stars

Duncan and the Horsepower team went out of their way to sort the problems on my car, all created by another garage doing questionable work. Highest of praise for the technicians who went above and b... See more

Company replied

Rated 5 out of 5 stars

Looking for a car and come across horsepower motors very glad I did . Very good choice of cars and Danny who I dealt with was extremely helpfull with my purchase I chose he sorted things out for me an... See more

Company replied


Company details


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4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.5

All reviews

(1,218)

139 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service with great…

Excellent service with great communication. Thanks

3 July 2026
Horsepower Motor Centre logo

Reply from Horsepower Motor Centre

Hello David,

Thank you for the kind feedback. Clear communication is something we work hard at, so it is great to hear it made a difference.

From all the team @ Horsepower 😊

Rated 5 out of 5 stars

Danny who we saw was very friendly

Danny who we saw was very friendly, professional, efficient, knowledgeable, and great customer service , he really was interested in what we wanted and how he could help us.
I absolutely love the car that I have , and I would highly recommend them to anyone . Thank you Danny and Horsepower

30 June 2026
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Reply from Horsepower Motor Centre

Thank you for the lovely review, Tina.

We are delighted Danny looked after you so well and took the time to understand exactly what you were after. He will be really pleased to read this.

Most of all, we are thrilled you love your car. Thank you for recommending us.

From all the team @ Horsepower 😊

Rated 5 out of 5 stars

Very good customer service

Very good customer service, quick service.

29 June 2026
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Reply from Horsepower Motor Centre

Good afternoon Mo,

Thank you for the feedback. We are glad you found the service quick and the customer care up to scratch.

From all the team @ Horsepower 😊

Rated 5 out of 5 stars

Always amazing service

Always amazing service. Staff friendly and professional and very,very helpful. Used Horsepower for MOT,repairs and popped in a few times just to ask for advice and help. I always feel I'm in safe hands .

29 June 2026
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Reply from Horsepower Motor Centre

Hi Mrs Goodman,

Thank you for being such a loyal customer, whether it is for an MOT, repairs or just popping in for a bit of advice. You are always welcome.

Knowing you feel in safe hands with us means a great deal, and the team really appreciate your kind words.

From all the team @ Horsepower 😊

Rated 5 out of 5 stars

Great experience

Great experience. Good communication and fair pricing.
Nice touch is the video review of the car after the service and MOT.
Highly recommended.

29 June 2026
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Reply from Horsepower Motor Centre

Hello Gary,

Thank you for the great review. We are pleased the communication and pricing worked well for you, and it is good to hear the video review after your service and MOT was a welcome touch.

Thank you for the recommendation.

From all the team @ Horsepower 😊

Rated 5 out of 5 stars

These guys found me the car of my…

These guys found me the car of my dreams there customer service was second to none ... one very happy customer and thankyou to Danny who made this happen ... after being messed around by an external finance company this dream car was all but a dream but after even more messing around by the external finance company I was in regular contact with Danny and Jason and suddenly a new day and there own internal finance company and suddenly the car was mine ..one very very happy man minor works to make it mine and it is now on my drive with me adding my personal touch ... this car was an absolute one off with 1 ownership very low mileage and serviced throughout its life by Ferrari... these guys are absolute legends just waiting to see if the warranty is any good as usually they are not worth the paer they are written on but on the other hand I hope not to have to use it thanks Danny and Jason 5 stars from me

22 June 2026
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Reply from Horsepower Motor Centre

Good afternoon Mr k k, thank you so much for sharing your experience and for the five stars. We are delighted that Danny and Jason were able to find you the car of your dreams, especially after the difficulties with the external finance company, and that our own internal finance helped get you over the line. It sounds like a wonderful one owner, low mileage car and we hope you enjoy adding your personal touches to it. Should you ever need the warranty, our team will be happy to look after you. Congratulations and enjoy the car. From all the team @ Horsepower 😊

Rated 5 out of 5 stars

Absolutely excellent

Absolutely excellent. My BMW needed a new battery + the equipment to register the new battery with the car's electronic system. The Horsepower team did this on the same day I called, expertly, efficiently, and at a very competitive price. They are also very nice people. Many thanks

22 June 2026
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Reply from Horsepower Motor Centre

Hello and thank you for taking the time to leave such kind words. We are glad we could sort the new battery for your BMW and get it registered with the car's system on the same day you called, all at a fair price. It was a pleasure helping you and we appreciate the lovely comment about the team. From all the team @ Horsepower 😊

Rated 5 out of 5 stars
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Reply from Horsepower Motor Centre

Good afternoon Edward, thank you for the continued support and for taking the time to leave a review. It is always a pleasure to look after you and we are pleased the service is consistently meeting the mark. From all the team @ Horsepower 😊

Rated 5 out of 5 stars

Just brilliant

Excellent, swift and friendly

16 June 2026
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Reply from Horsepower Motor Centre

Thank you for the review Phillip. It is great to hear you found us excellent, swift and friendly. We really appreciate your support. From all the team @ Horsepower 😊

Rated 5 out of 5 stars

Just that helpful and friendly

Just that helpful and friendly
It’s a bit of a way for me to come but well worth it. Thanks Jason

15 June 2026
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Reply from Horsepower Motor Centre

Hello Bernie, thank you for making the journey to see us, it means a lot that you felt it was well worth the trip. We will pass your kind words on to Jason. From all the team @ Horsepower 😊

Rated 5 out of 5 stars

They only do the job that needs doing…

They only do the job that needs doing will ring if more work required all ways do it in one day

9 June 2026
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Reply from Horsepower Motor Centre

Good afternoon, thank you for the lovely feedback. We always aim to carry out only the work that is needed, keep you informed if anything extra crops up, and turn things around in a day wherever we can. Thank you for trusting us. From all the team @ Horsepower 😊

Rated 5 out of 5 stars

Great experience highly recommend

Great experience highly recommend. Danny was brilliant

3 June 2026
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Reply from Horsepower Motor Centre

Hello,

Thank you for the great review and the recommendation.

We are delighted to hear you had a great experience, and we will be sure to let Danny know he was a star.

From all the team @ Horsepower 😊

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service, called horsepower as I needed too upgrade my vehicle and within a matter of hours they had settled my finance and got me in my new car.

Felt absolutely no pressure when viewing the vehicle, all staff on site are professional & polite and couldn’t have asked for it to go any smoother.

10/10!

2 June 2026
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Reply from Horsepower Motor Centre

Good afternoon,

Thank you for the brilliant feedback and that 10/10.

We are so glad we could settle your finance and get you into your new vehicle so quickly, and that you felt no pressure while viewing.

It means a lot to hear our staff came across as professional and polite. Enjoy the new car.

From all the team @ Horsepower 😊

Rated 5 out of 5 stars

Such a lovely friendly garage

Such a lovely friendly garage. Would definitely buy from there again. There was no hard sales pitching,which I hate when I go into a garage.

2 June 2026
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Reply from Horsepower Motor Centre

Hi Julie, thank you so much for the kind words. We are really pleased you found us friendly and felt no pressure or hard sell, as that relaxed approach is exactly what we aim for. We would be delighted to welcome you back next time.
From all the team @ Horsepower 😊

Rated 5 out of 5 stars

As usual

As usual, a helpful and friendly service by all led by Robert. Thank you.

2 June 2026
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Reply from Horsepower Motor Centre

Hello Mr Braithwaite and thank you for your continued support. It is lovely to hear that Robert and the team looked after you so well once again. We really appreciate your loyalty.
From all the team @ Horsepower 😊

Rated 4 out of 5 stars

Very helpful

Very helpful

3 June 2026
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Reply from Horsepower Motor Centre

Good afternoon Stephen, thank you for taking the time to leave a review. We are glad we could be of help and we hope to see you again soon.
From all the team @ Horsepower 😊

Rated 5 out of 5 stars

Alex and his team and Horsepower went…

Alex and his team and Horsepower went above and beyond and their integrity and courtesy was first class.
They made the experience of purchasing my vehicle stress free.
Thank you to Josh and Roberto and of course not forgetting Frankie who did much to make the car run so smoothly.
Thank you Team Horsepower.

3 June 2026
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Reply from Horsepower Motor Centre

Thank you for such a wonderful review. We are thrilled that Alex, Josh, Roberto and Frankie made buying your Lexus a stress free experience, and your comments on our integrity and courtesy mean a great deal to us. Enjoy the car and thank you for choosing us.
From all the team @ Horsepower 😊

Rated 5 out of 5 stars

Urgent exhaust repair

Managed to repair my exhaust within a day of me calling plus always very friendly

2 June 2026
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Reply from Horsepower Motor Centre

Hello Mrs Melton, thank you for the lovely feedback. We are pleased we could turn your exhaust repair around within a day and that you found us friendly throughout. Wishing you safe driving ahead.
From all the team @ Horsepower 😊

Rated 5 out of 5 stars
Horsepower Motor Centre logo

Reply from Horsepower Motor Centre

Hello and thank you for the lovely review,

We are grateful for your kind words and have passed these onto the rest of the team.

Thank you for your continued support, it truly means a lot to everyone here.

From all the team @ Horsepower 😊

Rated 5 out of 5 stars

Excellent service friendly and no…

Excellent service friendly and no pressure applied to purchasing a new vehicle.
Danny salemans was fantastic in his approach face to face meeting and telephone calls. Polite explained aspects of the vehicle seeking to purchase. Called through the purchase period with updates. I would recommend Horsepower to future customers and will be definitely returning in the future.

26 May 2026
Horsepower Motor Centre logo

Reply from Horsepower Motor Centre

Hello Andrew,

Thank you for the wonderful review.

We're delighted to hear Danny looked after you so well and kept you updated throughout, with no pressure along the way.

We'll be sure to pass your kind words on to him. We look forward to welcoming you back in the future.

From all the team @ Horsepower 😊

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