Horsch Shop Reviews 113

TrustScore 4 out of 5

4.2

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Company details

  1. Shoe Store

Written by the company

Das Schuhhaus Horsch überzeugt mit über 70 Jahren Handelserfahrung, wenn es um Schuhe geht. Doch besonders das Thema Schuhe in Übergrößen und Untergrößen hat es uns angetan: Bereits seit 1970 haben wir uns deswegen darauf spezialisiert und es uns seitdem zur Aufgabe gemacht, für Füße jeder Größe passende und modische Schuhe anzubieten. Egal ob kurz oder lang – wir halten für Menschen mit großen oder kleinen Füßen eine Vielzahl trendiger Modelle aus ganz verschiedenen Themenbereichen bereit.


Contact info

4.2

Great

TrustScore 4 out of 5

113 reviews

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Rated 1 out of 5 stars

Bad service

I ordered shoes on 27/12/2025. They still haven’t been delivered and are currently somewhere in Belgium with DHL. Customer service has been unpleasant and not helpful at all. I asked for a status update, and they told me that I could check it myself. They made no extra effort to help me, not even a small attempt to contact DHL.

8 January 2026
Unprompted review
Rated 1 out of 5 stars

Shoes didn't arrive.

Ordered 3 pairs of shoes while a sale was on.

Postage is €20.

One pair didn't arrive. I asked about it 2.5 weeks later. They responded to say that the shoes were out of stock. They refunded me less the postage. They said I could get free postage on another pair.

I went to order and now the discount is over. Their customer service was really poor. First, they didn't bother to tell me, second they didn't make the situation right.

10 August 2022
Unprompted review
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