HorologyWrists Reviews 

41
•
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Have ordered from them before and received with no issue. I now placed an order in April (2 months ago) that I have paid for but not received. I have gotten no update on delivery and have contacted cu... See more

Rated 5 out of 5 stars

Superb Product&Fantastic Service. Bought the Orange strap with the white stripe for my Omega X Swatch 'Uranus' model. The strap completely transforms the watch, is A1 Quality and more comfortabl... See more

Rated 1 out of 5 stars

It has been three weeks since I ordered a strap for my Moonswatch. The tracking number provided doesn’t show any item has being sent. I’ve emailed customer services multiple times and even reached out... See more

Rated 1 out of 5 stars

Ordered on 9th Feb, no response from customer service when I emailed them. Shipping notice received 24th Feb with tracking. Coming from China so still waiting for it after 1 month of ordering. Rubbish... See more

Company details

  1. Watch Store

Written by the company

Custom watch straps and mods to perfect your watch.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

41 reviews

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1-star

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2.4

All reviews

(41)

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Rated 5 out of 5 stars

Great service!

Really happy with my new strap. It works perfectly with my new Mission to mars and even came with a tool to change the straps.

Would highly recommend!

24 April 2023
Unprompted review
Rated 1 out of 5 stars

Cheap Chinese Rubbish

Paid £35 for a rubber strap expecting it to be a "premium" item. Took ages to arrive and the item was sent from China and was even in the original packaging with Chinese writing everywhere. I could have bought the same strap for around £12-£15 if I was willing to order directly from China. Messaged via the website asking how to return the item but never heard back. This looks a lot like drop shipping disguised as a legitimate business. The company try wriggle out of any bad reviews by stating they “haven’t received any communication “ - this is a complete lie, perhaps they should check their spam - it’s what they tell their customers to do.

20 March 2023
Unprompted review
HorologyWrists logo

Reply from HorologyWrists

Hey Andrew.

Thanks for the feedback and sorry that you feel this way. We’ve used our own straps for months and never had an issue with quality and plenty of other reviews agree that the quality is great especially compared to competitors who charge £150+ for a strap!

We haven’t received any emails from yourself regarding a return but more than happy to accept it if you’d like to get in touch!

In terms of the delivery taking a while, it only took 8 business days to arrive which is well within our quoted timescale as displayed on the website.

Thanks for the updated review! We aren’t trying to “wriggle” out of any negative reviews, we see them as a way of improving our business so they actually help us more than a positive review! We check our spam folder on the daily and we haven’t had any communication from yourself, again if you’d like to return your strap, it’s no problem at all.

We are not a “drop shipping site disguised as a legitimate business”. We offer 2-3 day shipping in the UK at checkout. If this isn’t selected or we don’t have the item in stock in the UK, we will send it directly from our manufacturer as this is the quickest way for all our customers. All of this is disclosed on our shipping page. I’m more than happy to discuss this over the phone if you’d like but rest assured, we’re not lying to any one, just telling our side and backing ourselves.

All the best and hope to hear from you soon

Rated 5 out of 5 stars

Awesome straps!

I ordered two straps from HorologyWrists recently for my partner and myself as we just got out hands on the moonswatches. I have Jupiter and he has mercury so we decided to go for a cream and black strap respective and we are both so happy with our new straps and how they look & feel with our watches! It makes wearing our moonswatch more comfortable and the new strap also looks way more stylish than the strap that originally comes with the moonswatch. Straps came fast and were easy to attach on to the watch, 10/10 would recommend to everyone looking to personalise and make their moonswatch purchase an even better one ;)

26 March 2023
Unprompted review
Rated 5 out of 5 stars

Amazing strap

Amazing strap, really comfortable. Have had loads of people ask where it’s from. I feel a bit bad as I’m now wearing my Moonswatch more than my speedy due to the strap (and can’t be bothered to switch) people giving 1 star for slow deliveries is shocking. It’s clearly a small business. Get your head out the proverbial.

12 March 2023
Unprompted review
Rated 5 out of 5 stars

Perfect strap

Great strap shame about the delivery time.
Fits perfectly with the moonswatch
Highly recommend

5 February 2023
HorologyWrists logo

Reply from HorologyWrists

Hey David.


Thanks so much for the kind words and feedback! As we grow as a company, we will be holding more stock in our UK facility which means we’ll be able to offer 2 days postage to the UK!


All the best
James

Rated 1 out of 5 stars

Don’t buy it from here

Don’t buy it from here, no communications on ship and takes forever, and the same strap is sold at 10% price in AliExpress

5 February 2023
HorologyWrists logo

Reply from HorologyWrists

Hello!

Thanks for the feedback. Thought I’d just clarify a couple of things.

You placed an order on the 28th of January and were sent a confirmation email. On the 1st of Feb you then received a shipping confirmation with tracking details of your strap followed by a delivery confirmation not too long after. These emails may have gone to your spam folder though so please do check in there!

The likes of similar straps on Aliexpress are a lower quality silicone rather than FKM rubber!

Rated 5 out of 5 stars

Super fine materials they used

Super fine materials they used. Top notch products. We’ll be ordering again soon. Keep it up Horologwrist!!! Been looking for this strap forever for my Swatch Omega Sun series. Finally found you😁😁😁 The best in the market for your Swatch Omega watches

28 February 2023
Rated 1 out of 5 stars

Length of time for delivery of the…

Length of time for delivery of the strap and still not received the ‘glass’ protectors!!

28 February 2023
HorologyWrists logo

Reply from HorologyWrists

Hey Charles.

Thanks for the feedback. Just taking a look and I can see that your strap arrived within the quoted time on our website and the screen protectors were a separate order a couple of weeks later so they should be arriving shortly for you as well.

We hope you love your strap still!

Rated 1 out of 5 stars

Avoid

Ordered through the website on 12 February and sent several polite reminders via email and Instagram DM to query where my order is. No response received even though they continue to post Instagram stories.

23 February 2023
Unprompted review
HorologyWrists logo

Reply from HorologyWrists

Hey Charlie

Thanks for your feedback. As we discussed via instagram, both your emails and DMs went to our spam folder but I’m glad to see your strap has arrived and it’s all solved!

Many thanks
James

Rated 5 out of 5 stars

Great quality and service

Ordered a strap from the site and it was really easy to pay with Apple Pay. I got a quick order confirmation. Could have been some mistake with my tracking number so I reached out to the team. They were super helpful and found my order and followed up to make sure it arrived, which it did.

The strap was really nice and had an exclusive feel. Included were extra pins and a tool to change the strap, which was a HUGE +.

Overall happy and would order again.

22 February 2023
Unprompted review
HorologyWrists logo

Reply from HorologyWrists

Thanks so much for your kind words Christian! Really appreciate it!

Rated 5 out of 5 stars

Orange Rubber Strap for Omega X Swatch 'Uranus' Model.

Superb Product&Fantastic Service.
Bought the Orange strap with the white stripe for my Omega X Swatch 'Uranus' model.
The strap completely transforms the watch, is A1 Quality and more comfortable than the Original velcro strap.
The Orange&White strap against the Sky Blue&White watch face work wonderfully together & brightens the overall appearance of the watch100%.
Other sites offer similar straps but are more expensive and most don't have the same Quality Stainless Steel Buckle.
Absolutely Faultless.
Highly recommend.

20 January 2023
Unprompted review
Rated 1 out of 5 stars

Warning! Shipping from china

Website is uk, items are located in China. Can't tell you about quality as straps haven't turned up.

11 January 2023
Unprompted review
HorologyWrists logo

Reply from HorologyWrists

Hey Matthew.

Thanks for your review. As always, any feedback is welcome as we strive to improve. I've looked into your order and understand your frustration. Being a small UK company run by two mates, we only hold a limited amount of stock with us so when an order comes through that we don't have in the UK, we will send it straight from our manufacturer. This is also explained in our shipping terms. As time goes on and our facilities grow, we hope to hold all our stock purely in the UK. I can see that your order is still within our quoted shipping times as per our website and having a look at the tracking, I can see they are at your local sorting hub ready for delivery in the next couple of days so when they do arrive, I hope you love them as much as we do!

Again, thank you for your feedback as it helps us improve and grow and again, apologise for the experience you have had.

All the best
HorologyWrists team.

Rated 5 out of 5 stars

Great service, great product

Wasn’t happy with the rubbish strap that you get with the omega swatch and found this website. Every step of the process was amazing. Ordering was easy, the support from James was great, and the product was better than I expected. Would definitely recommend.

23 January 2023
Unprompted review
HorologyWrists logo

Reply from HorologyWrists

Thanks so much Jim!

Rated 5 out of 5 stars

Omega x Swatch strap - perfect!

Ordered an Omega x Swatch strap and great service throughout. Product looks great and compliments the watch perfectly (so much better than the Velcro straps that they come with). Strap also comes with a handy little kit to fit it to the watch which was an unexpected bonus. James at Horologwrists was super helpful at all times so thanks for that too. Have another one due soon! Highly recommended.

11 January 2023
Unprompted review
HorologyWrists logo

Reply from HorologyWrists

Thanks so much Steve! Really appreciate it!

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