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Hornbuckle / Embark don't respond to correspondence. Act like they've never managed property before. Dragged property sale out so fees were incurred for next account year. Instructed £360/hour solicitor for conveyancing from Panel of one. Failed to pay the agent on completion. Missed the completion date by not returning forms to solicitor in time. No delays in snaffling extortionate fees
Clearly the very worst pension provider with extortionate fees and no idea how to provide a service to their clients
Absolutely useless company. No customer service , no response to requests or complaints. Don't even adhere to their published complaints procedure. I have had issues with them for several years now and despite their constant apology emails nothing improves and they never respond when they say they are going to. Next step the Ombusdman.
Undoubtedly the worst customer service I have ever come across in my 75years. Do not reply to emails, do not return calls. Hopelessly inefficient. I think I have got out just in time.
If I could give them zero I would. Barely capable of answering the phone or carrying our basic instructions for my SIPP . As previous reviewers said they are very swift to bill for fees though . I have already reported them to the Ombudsman once. AVOID!!
Dreadful company. No response to emails or phone calls. Waiting for replies to key questions now for several weeks.Quick to take their fee though! Avoid
Do not reply to emails - slow customer service - unreliable - avoid at all costs.
I don’t want to give them even 1 star. My 48k pension is worth £0 after 13 years and then taking £13k in fees. Do not go there they are incompetent in all departments.
Horrendous service and has been for some time, meanwhile they continue to increase their fees at will.
As SIPP managers the one thing you would hope they would do is pay the insurance on the building that is in my SIPP .
Nope they cant even do that and ignored the renewal notice sent to them weeks ago.
They are clueless - time for a change
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