Horizon Parking Reviews 

Thieves , disgusting company stealing peoples money

Dreadful company. Not sure how this can be legal in 2026.
Parked in a cinema car park with no clear signage - no mention by the cinema staff - then a week later a letter demanding £51.00.

This company is disgusting, I had a parking ticket through for parking in a disabled bay and was registered with Sainsbury's, I then got a parking ticket and contested it.
It took ages to sort and was told I have to pay the fine. Then I received a debt collection letter and have had to pay.
I was completely in the right did everything by the book but still I have to pay.
You are nothing but awful and I guarantee you didn't even look into my case, just more fat cats making money off of the vulnerable. You should hang your heads in shame

Another vulturistic parking-fine company. It's system is set up to make it just about impossible to question the procedure or appeal. Check out the reviews. Companies such as Premier Inn, Tesco and Travelodge should insist that Horizon changes it exploitative practices. If they don't, they are equally as guilty.

Despite being a guest at a preier inn I was sent a charge notice for the duration of my stay, Premier inn sent me a copy of my invoice, that in itself was time consuming and it took 3 phone call before I got someone to assistI have submitted an appeal..... lets see how it goes but I do not expect it to be uneventful

Scamming rats.

Appalling company. After zero communication I was presented with a bill for £125 . I have had no previous conversations or letters. No one to talk to for a parking charge 8 months ago. Apparently on behalf of tesco. Every little helps! Thanks for nothing tesco

I was in Tesco Superstore car park Cromwell Road, London. Parked in the Disabled Bay with my valid blue badge clearly displayed! What was NOT clear or even in sight is Horizons time restrictions! This Tesco store has a restaurant, Car wash and many other facilities which I used. Basically if you need to use all, you will get a ticket regardless of where you're parked.
Although after appealing it was cancelled, I was NOT happy having to upload my blue badge online to them, otherwise £60/£100 they demanded!
Very inconsiderate and GREEDY business that needs to extend their parking limits and stop robbing people! It's very distressing recieving these fines in the first place!

I don't like writing bad reviews, but felt compelled to do so after receiving an ambiguous letter from Horizon about underpaying at one of their car parks. Despite the fact we paid the amount it asked for on one of their machines we received a letter threatening a fine with no details of how long we allegedly overstayed. Because we paid in cash and the machine wasn't printing receipts we have absolutely no chance of appealing the fine.
Needless to say we shall not be using their car parks again.

I have received multiple parking tickets at my local store which I may visit more than once a day their camera have clocked me at different times saying I have been there for rediculous amounts of hours.

Tried to contact them nobody to speak to only automated lines.

Then passed the parking tickets on to a debt recovery agency although I was not at fault

I know they don't get much good press. I had a great service from Horizon. I parked and the machine wouldnt allow me to pay the charge by car but wanted coins and I didnt have £50 in coins. I called up and spoke to a helpful lady who clearly instructed me what to do and assured me it was be looked into . I emailed and then got contact from Liam, who arranged for me to make payment and then took time to send me an invoice so I could claim back from my employers.

Massive thanks to Liam and his other colleague who I wished I got the name of. Both were really helpful, courteous and polite.

I stayed at the Premier Inn, Bath Road, Heathrow Airport for 5 nights. For hotel residents, this company charges a "discounted" rate of £21.90 per 24 hours, totalling an exorbitant £109.50.
On booking in, I attempted to pay for the parking using the machines in the car park. However, being over £100, it was above the £100 touchless limit. I noticed there was no slot for my card and no keypad for a pin number.
I informed the reception desk who said I could pay there, which I did.
Imagine my surprise when a couple of weeks later I received 2 penalty charges for non-payment, each relating to a 24 hour period at the hotel - penalty £95 for each notice!
These notices have quite obviously been issued in error. You would think they might have liaised with the hotel first, saving a waste of time and effort for all concerned.
I now have to wait up to 28 days for them to consider my appeal!
Really poor and lets down an otherwise lovely hotel.

Been fined £40 for parking in Tesco under 2 hours because I didn't pay for anything inside Tesco despite me going inside the store and not having what I wanted.

Absolutely disgusting company and never heard the likes of it. Will never go to this store again.

It would be less than one star if I could put it they are disgusting immoral company that have no honour no respect no actual feelings for people of this country that actually pay their way. I parked in a Premier car park because I need to for work and I was running late. There was over 50 spaces spare it was no skin off Premier Inn or horizon I was there for one hour.

There was obviously nowhere to pay because it was for the Premier Inn, I returned to my car still over 50 spaces spare, return home no damage caused to anybody.

It hasn’t caused problems for the people who are staying at Premier Inn.

It hasn’t caused any problems for anyone else.

It literally has not hurt anybody, a week later I receive a £57 fine for parking there for an hour £57.

I’m a single dad trying to make ends meet, I’m a single Dad trying to do the right thing and £57 is absolutely disgusting.

Please please please if you see Horizon anywhere just do not park there.

It’s not worth the risk, they are immoral disgusting shameful company and if everybody stops parking, they will stop getting money from fines and companies at Prem will go so what’s the point of using you anymore?

And then hopefully every company across the United Kingdom will just end their contracts with horizon and other disgusting parking firms and would go into liquidation. Hopefully the government will grow up and start putting more regulations on them.

Let’s work together to bring horizon and other parking companies down because it is the most immoral underhanded disgusting part of our society that’s not regulated enough. Let’s bring this to an end together.

Worst company to deal with must be shut ASAP

2 large tesco store have stopped using them due to the fact people where getting tickets for just parking in thr car parks misleading signs etc out of 40 spaces in one tesco car park you can count the vehicles on one hand .I have complained to companies house so they can look at the complaints on here and to see if they are in breach of their limited company statements .the following directors are and there is so many of them .William Alexander dickson .Vicky Lousie Crosby .Bernard Patrick Dickson .Donovan Christopher Alexander. Darren Robert Goodey and AlibKhanbhai

i received a parking charge on a car dvla made a mistake registered to me the first name is wrong Horizon have all the details and the v5 has been corrected . But they continue to contact me despite the fact they do have on there records owner details which they ignore i have had letters from them gladstones and about 5 different debt collectors when i give the details to the debt collectors they stop contacting me . Horizon then get another one to contact me this is harassment by them they should contact the correct person which is not me i have never owned or driven this car so i have of course never parked this car anywhere . Empira are the new ones threatening court action despite being told horizon hold the correct details which is not me .Again this is ignored . Harassment again and again to get me to pay a bill that is nothing to do with me while ignoring the data held by Horizon

Can't get in touch with nobody to sort out my wrongly given ticket

Received a parking penalty notice demanding money for a car that isn't even mine in a town that I have never even visited. The number plate shown in their image is very obviously one letter out from my own, so they have searched and requested my data and sent out a threatening letter to me based on their own admin mistake.

They are issuing parking charges stating clear signage on car parks but this is not true. Tesco carpark signage restrictions are in VERY small print at the bottom of the sign. It is NOT against the law to park in parent and child bays ANYWHERE.