Horizon Hobby Reviews 

Horizon carries only quality products, shipping is fast, and customer service is second to none

Horizon hobby is my favorite place to buy my hobby items! The customer service and the diligently people always help me to get a special treatment, I feel they always make the best effort to find the right answer to my questions always is a nice experience

My dislike is the exherated dependency on AI to handle calls and chatswith the main purpose of saving money while seberely impacting customer service quality.

Very easy ordering online...shipped quickly and arrived just as fast!!!! Everything was well packed appears to have made it safely. Havent used my parts yet , Everything seems fine. Oh decent pricing also

My experience wasn't great, IT WAS AMAZING!!!! This website is not just designed well and easy to navigate, it's a magical playground laden with some of the coolest stuff to ever exist on this massive spinning ball we call earth. If you so wish to purchase one of these nuggets of awesomeness the staff at Horizon Hobby, who must all be wizards, will have it shipped out to you so fast that the package will quite possibly break the sound barrier.

UPDATE – August 14, 2026

I’m updating my original review because Horizon Hobby has now contacted me and sent replacement parts. I appreciate them doing that, and I want to be fair and acknowledge that they did eventually make an effort to help.

However, it does not change my overall opinion of this purchase or make me satisfied with how everything was handled.

I spent around $500 on an ARRMA RC vehicle through Horizon Hobby that is advertised as “Ready to Run.” In my experience, it was more like “Ready to Fix.”

The vehicle burned out within approximately 2–3 minutes of its very first use. It wasn’t modified or abused before the failure. I barely had an opportunity to enjoy what I purchased before I was dealing with a broken RC vehicle.

When I originally contacted Horizon Hobby, I expected a replacement or the ability to return a brand-new product that failed almost immediately. Instead, I was told a return wasn’t an option, and the replacement part I needed was on backorder.

My order was delivered July 4th. Roughly a month went by while my $500 “Ready to Run” RC vehicle sat unusable.

After getting nowhere with the situation, I decided to leave detailed reviews in three different places describing my experience. After those reviews were posted, Horizon Hobby contacted me and replacement parts were sent.

I can’t say what happened internally or know for certain what caused them to reach out when they did. However, from my perspective, it felt like publicly sharing my negative experience got a much quicker response than my original complaint as a paying customer. I wish the same effort had been made when I first contacted them rather than roughly a month later.

There’s also something I think potential buyers should understand about the resolution: they sent me parts to repair the vehicle myself.

I’m a customer, not an RC mechanic. I didn’t spend around $500 because I wanted a repair project. I bought something advertised as “Ready to Run” because I wanted to open it, drive it, and enjoy it.

While installing the replacement parts, I ended up stripping the final bolt near the motor/gears. I accept responsibility for stripping that bolt during the installation. But this is exactly why I’m frustrated with the resolution. I never expected to be disassembling and repairing a practically brand-new $500 RC vehicle that failed within minutes of its first use.

I shouldn’t have had to look forward to figuring out how to repair my new RC car. I wanted to look forward to playing with it.

I understand defective products happen. My issue isn’t simply that I received a defective vehicle—it’s the entire experience afterward. When something this expensive fails within the first few minutes, I believe the customer should be taken care of quickly instead of spending weeks waiting for parts and then being expected to perform the repair themselves.

So yes, Horizon Hobby eventually contacted me and sent the replacement parts, and I appreciate that. I’m not going to leave that information out just because I’m unhappy.

But it doesn’t erase the month I spent unable to use my purchase, and it doesn’t change my opinion of the overall experience.

Based on what happened to me, I still cannot recommend this purchase. Anyone considering spending hundreds of dollars on an ARRMA through Horizon Hobby should understand what the warranty process may involve if something goes wrong.

For me, “Ready to Run” turned into “Ready to Fix” within 2–3 minutes.

It was easy and no problems

I like the products sold by HH, overpriced as they are but they have kept my money on back orders twice already and never send them without a 30 minute call reminder. lazy, slow and CS just doesn't care!

I'll buy the products I cannot find anywhere else or just start modifying my own!

Terrible shipping. It takes weeks for orders to ship. Will no longer do business with Horizon hobby

The purchasing process was easy and fast. I got good deals on my purchase, and it was delivered quickly. The selection is great and I will be buying some upgrades sometime soon.

**Update: Since posting this review, the company reached out directly to resolve the situation. I appreciated the effort they put forth to make things right, and wanted to reflect that here for anyone reading this.**

I recently placed an order through the Axial Adventure website. After several days without hearing anything from the company or seeing a charge on my account, I placed the same order again (on May 4) because I believed my original order had not gone through and I was hoping to receive it in time as a birthday gift.

From the date of my first order until May 12, I received no communication from the company. Then, on May 12, I unexpectedly received an email stating that my orders had shipped. This was the first indication I had that either order had actually been processed. The charges for both orders did not post to my bank account until May 13.

As soon as I realized there were two orders (on May 12), I tried calling the company but was unable to reach anyone. I then contacted customer service through their online chat and explained what happened. I asked whether one of the orders could be canceled, but I was told that both had already shipped and that I would have to return one after it arrived. I was also told that I would be responsible for the return shipping costs. I asked whether the company would provide a prepaid return label given the circumstances. They refused and insisted that I pay the return shipping myself.

What was most frustrating was that no one disputed the fact that I had never received an order confirmation. In fact, I was told the company could not verify whether its system had even sent confirmation emails for either order. Rather than addressing the lack of communication, I was advised to take a screenshot after placing an order on their website. While that may help future customers, it did nothing to resolve the problem I experienced.

Because I was traveling over the summer, it took me longer than expected to return the duplicate item. When I reached back out, I was told that more than 30 days had passed and that the return policy would not be waived. After multiple attempts to reach a fair resolution, the company's final response was: "You may sell it locally if you are intent on not keeping it."

That response perfectly reflects the level of customer service I received. I wasn't trying to return an item because I changed my mind. I was trying to resolve a duplicate order that resulted from receiving no confirmation, no communication for many days, and no bank charge until after I was notified that the orders had already shipped.

Based on my experience, if something goes wrong with your order, don't expect Horizon Hobby to work with you toward a fair resolution.

I have been dealing with Horizon for i can't even count the number of years. I'm a 60 year old kid who loves to build and fly. All the things I can only do from a wheelchair. From parts to planes to helicopters , controllers boats you name it. I own it. They have always come through. I see some of the comments about delayes well blame guys like me for buying out the inventory and understand in the summer os not the time to be looking for things shop early and make sure you buy the most commonly replaced items if you are new to the hobby. I never mind waiting because I have plentry of other units to fly. But from my first piper cub to my newest p51d and everything in between over 20 years they still work. Great customer service who will help you find replacments for even out of production parts when available. Thanks guys

I got back into R/C planes after more than 40 years. A friend recommended Horizon Hobby to me. My first plane was purchased through HH, along with all accessories. I purchased 2 used planes locally, and have been ordering repair parts through HH with quick communication and shipment.

We went to Oshkosh Airventure and got my step son an RC Truck. He charged the battery to complete fullness the first time, within 20 minutes the battery was dead. He then was driving it then the wheels stopped spinning. We went back to the Horizon tent because we had the warranty. The guy there, Zack, was HORRIBLE! He ripped the receipt from my fiancés hand and was yelling at him saying my step son was too rough with it. My step son drove it 3 times in 2 days because the battery died after 20 minutes of driving it and then (what we assume is the clutch either went out or the gears striped). They wouldn’t even look at the car to tell us what was wrong.

Getting to customer service is impossible. They claim 24 hr chat, but when you try to chat no live agent is present. You send them email, and nothing comes back. There is no phone number to talk. Very frustrating. This place needs to shut down.

Do not buy from them. King hauler showed in stock on 7/6/2026. Placed the order along with the parts like battery and servos. Order was for my kid’s birthday and all parts arrived within a week. The tractor suddenly said backordered. It showed next shipment in July.

Contact them second day via online chat, Michael B answered and said now it is expected to ship in August. Well why would this place put something backordered as in stock to begin with. Cancelled the order and they do not pay for return label for the parts and said it is customer’s problem. If you check on the website now, it says December 2026. What the heck am I going to keep the parts for if tractor is not here? This website is a scam. Do not order from them.

Fast delivery. Awesome customer service. Not one single issue ever.

I’ve been back into flying model aircraft for 6 years using horizon hobby for most items. Never had any package problems delivered on time. Yes they can have back orders not too bad though. I ordered the new spektrum battery charger back ordered but came in 3 weeks faster than I expected it. Overall I’m very happy with product and service.

Excellent customer service, prompt shipping , accurate merchandise description, competitive pricing, pleasant and knowledgeable agents
My business always feels appreciated.