hopofurniture.com Reviews 

489
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 150 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the exceptionally helpful and knowledgeable staff who provide wonderful assistance, whether visiting physical showrooms or chatting online. People are extremely pleased with the outstanding product craftsmanship and beautiful finishes. Furthermore, buyers frequently emphasize the smooth, prompt delivery process, noting that delivery teams handle heavy furniture with great care, remove all packaging materials, and assemble items professionally. Some reviewers were not happy with occasional delivery delays and scheduling inconveniences that disrupted their plans. Additionally, a few people mentioned receiving damaged items or experiencing frustrating issues with customer support response times after reporting problems.

What people talk about most

Product

People report positive experiences with product, highlighting excellent quality and good craftsmanship.... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently reporting prompt arrivals and smooth... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent craftsmanship and robust... See more

Service

Reviewers express high satisfaction and praise the efficient service provided throughout the process.... See more

Staff

Customers had positive experiences with staff, highlighting helpful and friendly interactions throughout the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited the showroom to see what we wanted, the order was placed there and then they were able to hold our delivery until we were ready to receive it. They also followed up regularly unprompted. Th... See more

Rated 5 out of 5 stars

I had seen some (very expensive) bar stools at a big retailer but saw some very similar at hopo on line (we live a long way from the store). Steve was very helpful sending photos and info on what’s ap... See more

Rated 5 out of 5 stars

Every part of the process was great. Ordered a G plan cabinet, drawers, bedside drawers and a nest of tables. Had some advice online and ordered online. I was advised of estimated delivery dates an... See more

Rated 5 out of 5 stars

This company was extremely helpful. I had a chat online with a member of staff with the questions i had. Once making the purchase, delivery arrived in 7 days. The delivery team contacted to advise wha... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Maker
  4. Furniture Manufacturer
  5. Kitchen Furniture Store
  6. Pine Furniture Shop

Written by the company

We make buying furniture stress free and easy .See our great delivery options and you can rely on our 31 year experience to deliver you the best service possible.. With over 3 decades in the furniture industry, we know what it takes to offer products that stand the test of time. Our knowledgeable team is dedicated to providing expert advice and top-notch customer service to help you find the perfect piece for your home. Top Brands, Best Prices We work closely with some of the biggest names in the furniture business, including Kristensen Kristensen,G-Plan,Bentley Designs,Baker Furniture Indus valley to name a few, to bring you the highest quality products at the best possible prices. Our team monitors prices daily to ensure that we offer the most competitive deals, so you can shop with confidence knowing you're getting the best value.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

489 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(489)

148 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The furniture is well built and looks great.

The items are well built and look great. Unfortunately one to unit arrived damaged and was the last piece in stock, but I received a full refund within two weeks, so very happy with the service provided by hopo furniture.

8 April 2026
hopofurniture.com logo

Reply from hopofurniture.com

Hi Phollip ,

Good to hear we resolved your damaged item in timely manor which you were happy with.

Kind regards



Steve.

Rated 5 out of 5 stars

Great selection of products and customer service

Really happy with my dining table set from Hopo. It was out of stock when ordered but Steve was extremely helpful and called up to check in periodically and let us know on delivery timeline. Delivery was very easy and arrived in perfect condition. Will definitely be buying more furniture from here.

27 March 2026
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Reply from hopofurniture.com

Hi Luke,

Apreciate your kind review and enjoy your new furniture.


Kind regards


Steve.

Rated 5 out of 5 stars

Excellent quality

Excellent quality, prices and unusually in these days of AI as real person to address my problems. Highly recommended. Would definitely use this company again 👍

26 March 2026
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Reply from hopofurniture.com

Hi Margaret,

Thanks for your review and good to hear the personal service even on the Chat is appreciated as we try to avoid using AI on customer facing issues.

Kind regards,



Steve.

Rated 5 out of 5 stars

Very professional and friendly service

Very professional and friendly service
Flexible with delivery times and dates
Good quality furniture

26 March 2026
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Reply from hopofurniture.com

Hi Colin,

Thanks for your review much appreciated and hope to see you back soon,

Kind regards,


Steve.

Rated 4 out of 5 stars

I am pleased with the item but was…

I am pleased with the item but was quite a delay in delivering it

18 March 2026
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Reply from hopofurniture.com

Hi Stephen

Thanks for taking the tim to post your review and apologis for the running a little behind but pleased to hear you are happy with your purchase.

Kind regards,


Steve

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, delighted with what I ordered and it was delivered on time to NI

23 March 2026
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Reply from hopofurniture.com

Perfect good to hear the longer distance deliveries are working well.

Kind regards


Steve

Rated 4 out of 5 stars

Communication was good Steve was…

Communication was good Steve was excellent and helpful delivery guys were polite they did take wrong thing off lorry first but that’s ok

18 March 2026
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Reply from hopofurniture.com

Hi Laura,Thanks for taking the time to review our service and pleased to hear you were happy overall with our service and product.

Kind regards


Steve.

Rated 5 out of 5 stars

G plan table and chairs

Very helpful staff and excellent furniture

19 March 2026
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Reply from hopofurniture.com

Perfect great to hear , thank for taking the tome to reviewour G-plan items which are super popular.

Kind regards,


Steve.

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service.
The large sideboard is superb quality and at a great price. Many thanks.

19 March 2026
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Reply from hopofurniture.com

Hi Mr Ellis,

Thanks for your kind review .

Kind regards,


Steve.

Rated 5 out of 5 stars

Great product & superb customer service

I’m really happy with the product, but what really makes this whole experience very pleasant is the customer care. The delivery time is on spot. The furniture piece broke while it was getting installed. I contacted the customer service & they immediately dispatched a new item. It arrived fast & was installed properly. I highly recommend this shop & would definitely order again when needed. They really gained my trust because this experience could’ve taken a very different turn. One can order with peace of mind than they will get the product and service they hope for.

28 February 2026
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Reply from hopofurniture.com

Hi Natalie,

Thanks so much for your lovely review and super pleased you were happy with all the lvels of service from sales to delivery .

Kind regards,

Steve.

Rated 5 out of 5 stars

From the first browsing on the website we loved what we saw …

From the first browsing on the website we liked the look of the furniture. I called the store to ask some questions and Steve was so helpful and considerate!
Delivery was easy and the men so helpful who put the furniture into the house and took away all the rubbish!
Very impressed!

12 March 2026
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Reply from hopofurniture.com

Hi Lynn

Thanks for your kind review hope to see you back soon.

Kind regards,



Steve.

Rated 5 out of 5 stars

All round great service

Excellent price, free delivery, excellent communications, really good delivery team, perfect assembly. It doesn't get any better

13 March 2026
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Reply from hopofurniture.com

Hi Lon,

Thanks for your kind review really pleased you are happy with our product and service.

Kind regards,


Steve.

Rated 5 out of 5 stars

Love my new dining table set and the…

Love my new dining table set and the service was wonderful! Thank you!

12 March 2026
hopofurniture.com logo

Reply from hopofurniture.com

Hi Jen,

Thanks for taking the time to send your review much appreciated.

Kind regards,


Steve.

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