Oh my goodness, the dress I ordered is absolutely gorgeous and fits like a dream - it's even prettier than the photos and the colours are beautiful. It's good quality fabric, lined, with nice detailin... See more
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Company details
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Hope and Ivy is a British fashion brand epitomised by beautiful embroidery and hand-drawn prints.
Contact info
Hope & Ivy, Unit J1, 2 Leswin Place, Londno, N16 7NJ, LONDON, United Kingdom
- 07812538710
- hopeandivy.co.uk
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Replied to 20% of negative reviews
Typically replies within 48 hours
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Amazing customer service
Amazing customer service, the dress I wanted didn't have my size available so I emailed to enquire if they would get more stock, I wished to have it for my brothers wedding. The lovely lady called Bettina was amazing and helped with this mission of mine. She found the dress on another site and sent the link. I managed to buy the dress which is amazing. Again great customer service would recommend 100%. Beautiful dresses and amazing team. Thanks again - made my day!
Hope & Ivy - am I glad I’ve found you!
Fabulous clothes and beautiful material. Furthermore, I had a bit of an issue with sizing and their customer service team were amazing. Absolutely second to none! First time customer who has now become a forever customer ⭐️⭐️⭐️⭐️⭐️ I’ve been waiting for a store like this for years!!!!
The Mirren dress is beautiful!
I just received the Mirren dress.
I absolutely love this beautiful dress!
I am so excited to wear it to a wedding in March. Plus the delivery was very fast :)
Quick delivery but very small bust area
Quick delivery and lovely materials. Only downside, the dresses are a very small fitting around the bust area. You need to go up a size or two. Dress fits everywhere else in normal size, be good if they reviewed the bust area as super small.
Customer Service has been fantastic
Customer Service has been fantastic - in particular Bettina has been extremely helpful. The cut and fabric quality is also high.
Cancelled my Order
I ordered a dress from Hope and Ivy for the first time and the order was confirmed. I heard no more until 5 days later when I was informed that the dress I ordered was out of stock and my order had been cancelled. When I replied to say how disappointed I was, I was offered a 20% discount (with no details of how to avail of it) but I wouldn't order from here again as I am left without a dress for an upcoming event and can't risk another cancelled order and no dress. Not reliable, unfortunately.
Beautiful dress and wonderful customer service
I ordered the Pauline dress to wear to my wedding, and it was really beautiful and just what I was looking for! It is great quality and very elegant.
I ordered it in 2 sizes and needed to return one of the dresses, and had some issues and delays in doing so, but the customer service was amazing and I was able to return the item for a refund. Communication was quick and Bettina was so helpful.
I will definitely be looking to Hope&Ivy for any future outfit needs and would recommend the brand to anyone.
Terrible customer service
Terrible customer service, sizing was off, item arrived damaged, and they refused a refund.
Great festive clothes with amazing design and flattering cut!
I ordered two dresses for a wedding, thought there was a slight hitch with the order, the customer service was superb with prompt response and correcting the order (Thank you Bettina).
The wedding was at a rural venue and the dressed handled all day with plenty of dancing and keep looking great. I followed the washing instructions and it is ready for the next occasion.
The dressed were highly praised.
Since then I ordered some more and keep having a great experience. Definitely recommend.
Stunning, elegant pieces and stellar customer service
I’ve been buying dresses from Hope & Ivy for years - for work, daily social wear and for my brother’s wedding. The customer service from the business is next to none (a rarity, unfortunately), and the garments are always consistent in sizing and of an extremely high quality. Hope & Ivy is always on my ‘recent searches’ and it always delivers - definitely
my favourite clothing brand by a country mile.
I just love the quality of the Molly…
I just love the quality of the Molly dress - loved it so much I wore it as a reception dress at my wedding!!!
Fab Alexis Dress
Thank you for sorting out the initial order hiccup so swiftly. Really looking forward to receiving my Alexis dress. Can’t wait to wear it.
My wedding day!!
I finally got married to my wonderful partner Kevin, we have been together for over 42 years!
I wanted a relaxed informal wedding and dress that matched both my personality and my need to look elegant.
My dress from Hope & Ivy was fabulous, it fitted me like a live, showing off my curve shape without making me look fat! Everyone who attended the wedding said I looked stunning. Thankyou Hope & Ivy your clothes are FAB. I even bought and wore one of your dresses to our daughters wedding in 2021.
I had emailed some piccys for you to see!
Thanks again
Velvet
Finding a bridesmaid dress for a dozen…
Finding a bridesmaid dress for a dozen girls was nerve-racking, but once we found Hope & Ivy all our stress disappeared. Not only was the dress flattering on twelve different bodies, they made no small effort to help us find out of stock sizes when we came up short online. Couldn't be more greatful to find a style that highlighted all my girls beauty and gave them the chance to comfortably and confidently dance the night away.
I find that a returns label is never…
I find that a returns label is never included and its not easy to arrange a return, when you do return the item the process is extremely slow and at 2 weeks after it being shown as arrived back with them, have still not heard anything ,or received refund i have contacted them and they have said wait !

Reply from Hope & Ivy
Compliments Galore!
I absolutely love the Nadine dress that I ordered to wear to a wedding this past weekend. It is very well made and great quality for the price. I received so many compliments and felt like a million bucks!
I was unsure of what size to order as UK and US sizing are different. Bettina with customer service was extremely helpful and answered all my questions to be sure of a great fit.
I received my dress from the UK to USA in about a week from placing my order. I will definitely order from Hope & Ivy again.
Fit for a Royal Coronation
I just adore this lovely floral dress! I had been admiring it for a while and decided to buy it for my Coronation party. It fit perfectly! It received lots of compliments and I felt lovely in it. I wore it again for our anniversary dinner at a swanky restaurant and fit right in. Thank you!
Excellent customer service
I bought a dress as a bridesmaid dress and some beads came loose. I contacted hope and ivy and was quickly contacted back with the loveliest message, excellent customer service, where they gave me free postal service and repaired my dress to the highest standard. I am extremely grateful for the service they provided and will most definitely shop here again 🌟
Beautiful embroidered Lovisa dress
Have bought the beautifully embroidered Lovisa dress for my wedding in the Caribbean next January. Really lovely material and very feminine and flattering. The Hope and Ivy team (Bettina and the H&I team have been so helpful with a query I had, and for which I am very grateful). I will most definitely recommend to anyone who is looking for a dress that makes them feel very special. ❤️
Love at first sight and confidence booster all in one!
Hope and Ivy is my favourite dress shop in the world and my no.1 go to brand! Over the last couple of years I have bought almost every single one of their wrap dresses which not only are very flattering and beautiful, but are also excellent quality, and always seem to generate compliments wherever I go! If you need a confidence booster, I strongly recommend you try one of these dresses!
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