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Very helpful agent. When airline cancelled one leg of our trip, he was able to find suitable alternatives.
Company replied
Receiving the follow up from agent named Betty. The flight I made a purchase became unavailable on their end and was offered the alternative flight options that charged more price than the original op... See more
Company replied
Had a great experience booking tickets through hop2.com. Special call out to Kari from hop2 who patiently helped us find good deals on the tickets and also to synchronizes tickets so that our g... See more
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Company details
About Hop2.com
Written by the company
Meet Hop2- the newest player in finding the cheapest international airline tickets.
Booking online is now easier than ever. With Hop2 you'll also find the greatest values - all online and in a quick, time-saving manner.
Our team of travel professionals are always at your service and ready to help. You can reach us from anywhere in the world at any time.
Contact info
31 47th Ave #3100, 11101, Long Island City, New York, United States
- +1 888-898-8073
- customercare@hop2.com
- hop2.com
4.1
Great
6K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great online flight booking experience.
My travel agent Josie went above and beyond to get me the best flight deal possible. She patiently explained and answered all my questions accordingly. I would definitely recommend her to anyone who wants the same great experience as I did. Thanks Josie and Hop2 Travel. Best regards Richard P.
1 March 2023
Unprompted review
Reply from Hop2.com
Dear Richard,
Thank you for your feedback!
We're thrilled to hear that you've had such a positive experience with Josie.
We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.
Faithfully Yours,
Hop2 Team
Reply from Hop2.com
Dear Reena,
We are very glad to hear that you were happy with our service. The last thing you need when planning a trip is to worry, that is why we focus on personal assistance.
We are looking forward to seeing you again!
Yours Sincerely,
Hop2 Team
The Agency SANDRA was very cordial
The Agency SANDRA was very cordial, prompt and sincere. Went extra miles to find the suitable flight with less price. I never seen such a fantastic service in my 20 years of experience. She deserves recognition.
24 February 2023
Unprompted review
Reply from Hop2.com
Dear Nara Raj,
We were thrilled to read your 5-star review of our service. We are glad you felt such a positive experience with our representative Sandra. We’ll pass along the kind words.
We look forward to seeing you again soon and thank you for your feedback.
Faithfully Yours,
Hop2 Team
So far, so good ...
Needed tickets for my wife and me to Brazil, leaving on different dates but returning on the same date. Searched through Skyscanner which I read about in an article on CNN.com and found flights. The booking took me to Hop2 and the customer service rep is named Gerald who helped me get a price with checked baggage. He was very helpful. This was just a few minutes ago, so we will see how the issuance of tickets goes. So far, so good ...
26 February 2023
Unprompted review
Reply from Hop2.com
Dear JL,
Amazing feedback!
Thank you for sharing your experience with our services.
We're thrilled to hear that you loved being helped by Gerald.
We completely agree with you and do our best to interact with our customers effectively and positively.
Yours Faithfully,
Hop2 Team
I booked flight almost 20 hours ago and…
I booked flight almost 20 hours ago and still no ticket issued. All the follow up channels i tried and my experience is same and painful frustrating as previous 2 reviewers. Can someone help to get me the ticket or advice what is going on?
21 February 2023
Unprompted review
Reply from Hop2.com
Dear Heena K,
We’re sorry to hear of your less than satisfactory experience with us.
We value our customer's opinions and would like to thank you for bringing this to our attention.
Please contact us at investigation@hop2.com so we can get this sorted.
Looking forward to speaking with you soon.
Yours sincerely,
Hop2 Team
Instantly Unable to Fulfill Booking
Still pending to see what will happen. I booked a multicity flight to the Balkans from Los Angeles. I booked two tickets with two different airlines for roughly 1100 dollars USD.
After paying and seeing the charge on my card I got an email from them saying they cannot book the flight I just paid for, and they offered me another flight which is over 700 dollars USD more. I also paid for extras to diminish flight change costs if needed as well as other protections. This is so disheartening and does not look good.
UPDATE: Have had HOP2 reach out stating they could not refund me and now I have to dispute the transaction with my bank to cancel the charge of over 1000 USD. Horrific service, misleading pricepoints, and then they try to upsell me when they do not have the tickets they listed on their website. Would give this website 0 stars if possible.
UPDATE 2: I am in contact with the fraud division of HOP2 and my bank attempting to get over $1000 USD which has now shown up as charged in my bank. Additionally, in response to your response how do you think it is lawful/morally okay to try to upsell a flight for 700 dollars within minutes of booking a flight.
21 February 2023
Unprompted review
Reply from Hop2.com
Dear Steven Perle,
Thank you for having the time to write us a feedback, it is really important for us. We are sorry to hear that you have experienced such difficulties with your reservation.
Allow us to clarify that as stipulated in our terms and conditions, up until the ticket is issued, the price is not guaranteed.
Travel agencies and Airlines do not guarantee the availability of seats, or for the price to stay the same, not even for the next 5 minutes. All the flight options are taken directly from the airline's inventory. So if in the airline's inventory the price has increased, we are not able to issue you the ticket with the old price.
Please, contact us at investigation@hop2.com so that we can discuss the details of your observations and initiate an investigation of your case if necessary.
We are open for discussion and look forward to hearing from you soon.
Faithfully yours,
Hop2 Team
So Happy... at first
I booked flights to New Zealand with HOP2 and was so happy at first.
Due to circumstances beyond hop2's control my Feb 14 flight had to be re-booked. They told me they could get me on a Feb 25 flight. 8 days later I am still waiting for confirmation.
They keep giving me the run-around saying that they are waiting on the airline due to a "booking class" that could cause issue.
We spoke to Air New Zealand and they said that is not a valid issue.
On their Online chat I keep getting scripted answers and empty promises. When I call I get put on hold for hrs and get no response. Then they e-mail saying they tried to call and were unsuccessful, as I am on hold with them.
Then they came back and said they could not get me on the Promised Feb 25 flight and put me on a Feb 28 flight.
Save yourself the headache, choose another booking agency.
14 February 2023
Unprompted review
Reply from Hop2.com
Dear Jennifer,
Thank you very much for your feedback, it is really important for us. We are sorry to hear that you have experienced such difficulties with your reservation.
Based on our records, allow us to confirm that your tickets were successfully reissued.
Please, contact us at investigation@hop2.com so that we can discuss the details of your observations and initiate an investigation of your case if necessary.
We are open for discussion and look forward to hearing from you soon.
Faithfully yours,
Hop2 Team
Please save yourself a nightmare
Please save yourself a nightmare. This place has the worst customer support. They cancel our connecting flights and they have no interest in helping us fix the issue. We have spent endless hours on the phone with them without a solution.Everyday they say give us 48 hours. Nobody knows what is going on. Seriously pay a little bit extra but use a reputable place like Expedia, Priceline or the airline directly.
16 February 2023
Unprompted review
Reply from Hop2.com
Dear EE,
We are sorry to hear about your negative experience regarding our services. Would you be so kind as to contact us at investigation@hop2.com, we would like to discuss your observation and start an investigation of your case.
Thank you
Changed flight and impossible to rebook
14 February 2023
Unprompted review
Reply from Hop2.com
Dear Ben Hyman,
Thank you for your feedback.
We are sorry to hear about your less satisfactory experience with our services.
Allow us to point out that the airline is responsible for schedule changes and it is beyond our control to predict or prevent this changes.
Please contact us at investigation@hop2.com and we will launch an investigation under your name, if necessary.
Yours Truly,
Hop2 Team.
Zick found an alternative flight to…
Zick found an alternative flight to Australia, which had nearly the same schedule, about $100 US cheaper per ticket. Much appreciated.
10 February 2023
Unprompted review
Reply from Hop2.com
Dear J,
Thank you for your feedback.
We are really glad to hear about your positive experience with our agent Zick! We will pass along you kind words!
We look forward to seeing you again.
Best Regards
Hop2 Team
Special thank you for a great service…
Special thank you for a great service Erin
erin.k
4 February 2023
Unprompted review
Reply from Hop2.com
Dear I G,
Thank you for your 5-star review.
We are glad you have found our agent Erin helpful with your booking!
Looking forward to serve you in the future.
Sincerely Yours,
Hop2 Team
Nigel is a gem!
Nigel is a gem!! You can say what you want to about this company - I have read the reviews - it’s all about how you treat people …. HE was so professional and courteous!! Ovago did a tremendous job for me and I would use them again no problem. Treat people kindly … they have a hard job and mistakes get made. It is all about how you handle it and Ovago treated me amazing and I am grateful 😊
7 February 2023
Unprompted review
Reply from Hop2.com
Dear Cassandra Levin,
Thank you so much for taking the time to write us a great review, we appreciate it. It's a real boost to the staff when they get a good review and feel their efforts are appreciated.
Faithfully Yours,
Hop2 Team
Reply from Hop2.com
Dear Anna,
Thank you for your kind words, we are delighted to read how our team did a great job.
We look forward to being of service to you again soon.
Faithfully Yours,
Hop2 Team
Clifford was very helpfull and nice
Clifford was very helpfull and nice, quick and efficient. He helped me to find a ticket, even better in time and price than the one I was about to buy. Thanks a lot!
5 February 2023
Unprompted review
Reply from Hop2.com
Dear Belen Manzi,
Thanks for the kind words. We will be sharing your review with the team as a way to encourage them to continue to strive for excellence.
We will pass along your kind words to our agent Clifford.
Thank you and looking forward to serve you again.
Sincerely Yours,
Hop2 Team
This website bunch of crooks…
This website are a bunch of crooks booked a flight at five in the morning currently 2:21 well past nine hours I kept on checking my email so I contacted them now they tried to renegotiate up in the fee even though I have a confirmation in email which I took a screenshot of I think this company may bait and switch or sell you a ticket contact you like they did trying to rebook to save me money with a bunch of connection flights I finally told him no I am fine with what I booked. I want what I booked send me the tickets and then they tried saying well it timed out come on that’s such BS if there was an issue, I would’ve gotten an email if it timed out I would’ve got an email saying it timed out try again not a confirmation like I have.
3 February 2023
Unprompted review
Reply from Hop2.com
Dear Reyvis Soto,
Thank you for sharing your experience with us.
Allow us to clarify that air ticket prices are constantly fluctuating, and the availability of seats is valid only at the time of viewing the itinerary. It is subject to change at any time and is beyond our control.
Travel agencies and Airlines do not guarantee the availability of seats, or for the price to stay the same, not even for the next 5 minutes. All the flight options are taken directly from the airline's inventory. So if in the airline's inventory the price has increased, we are not able to issue you the ticket with the old price.
We hope this clarifies any misunderstandings.
We do appreciate our customers and if you still have any questions, please contact us at investigation@hop2.com and we will further assist you!
Best Regards,
Hop2 Team
The BEST customer service ever!
In short:The BEST customer service I’ve ever had with any platform, and they far far exceed my expectations.
Not only did the HOP2 team went above and beyond to help me resolve my dire situation that was the fault of another flight company, they even took it upon themselves to call back, and followed up keep me up-to-date on the progress of the issue.
Big big thank you to AYESHA, who not only assisted me from the start to finish, she turned what was a very bad situation (again, at the fault of ANOTHER flight company) to what was one of the best customer service experience I’ve ever had in my life. If it wasn’t for her, I would’ve been stuck in the airport of another country for 5 days.
HOP2 have earned themselves a loyal customer, and I will definitely be recommending this company to everyone.
15 January 2023
Unprompted review
Reply from Hop2.com
Dear Ben Farshad,
Thank you for taking the time to share your thoughts about our services.
Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you.
Our agent Ayesha will be thrilled to read your review.
We will be here for you next time you plan your trip!
Kind Regards,
Hop2 Team
Excellent service in changing my booking
Arslan was super helpful in staying in touch when i had to change my flight dates. Calm and professional.
31 January 2023
Unprompted review
Reply from Hop2.com
Dear Issac G,
Thank you for such a great review!
We work hard to offer a customer experience with a difference and we are confident we will be able to meet your expectations in the future as well.
Sincerely Yours,
Hop2 Team
They are frauds! Never ever book with them.
I'd give them 0 stars if possible! I booked a flight to DAC from RDU for $3143. The price was $1001/pp and $3003 for all 3 but when I clicked the confirm button, it said the price has gone up and I'd have to pay $140 more for the same tickets. Still did that. But when I checked the email, it said they allow only 1 checked bag whereas all international flights from the USA allow 2.
RED FLAG!
Contacted them and they said, I'd have to pay extra for that. So told them to cancel the booking. Now they said, they'd charge $150 for all 3 tickets or $50/pp as a processing fee. Argued with rep and he lowered it down to $30/pp.
They are frauds, never book with them.
The whole thing happened within 2 hours of me booking the flights, not even 24 hours later.
31 January 2023
Unprompted review
Reply from Hop2.com
Dear Prasen Gope,
Thank you for having the time to leave us a feedback.
Allow us to clarify that unfortunately, air ticket prices fluctuate and are valid only at the time of viewing the itinerary. They may be subject to change at any time and are beyond our control, especially for rush flights.
Worth adding that as a Travel agency, we advertise negotiated fares on our website. Such tickets are more discounted than on other sources, therefore making any changes to the reservation (like refunds and exchanges) come for a fee. This is a standard procedure and it's how all travel agencies work.
We hope this provides a bit of clarification.
Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard.
If you still need assistance, please contact us at investigation@hop2.com and we will try to do our best.
Best Regards,
Hop2 Team
Best support ever!
Alonzo was most helpful and did some deep research and advised me on fares and strategies for least expensive tickets. Jumped right in on the chat with little delay and listened to my needs and came up with proposal link for me.
30 January 2023
Unprompted review
Reply from Hop2.com
Dear David Roy Griffin,
Thank you for your nice words!
The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Hope you enjoyed booking with Alonzo.
Faithfully Yours,
Hop2 Team
I had fantastic help Thank you so much
30 January 2023
Unprompted review
Reply from Hop2.com
Dear Styles,
That's amazing! We are so glad things worked out well for you.
We hope you enjoyed your experience as our customer.
Sincerely Yours,
Hop2 Team
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