Your human representative was very good and extremely helpful but getting to speak to a person instead of AI was very infuriating. When AI asked for my name i got slightly agitated and said bugger. It... See more
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Calling at first and giving my details to the automated system was not straightforward the system could not pronounce my name correctly.I had to repeat my name 4 times. I was put through to speak with... See more
Company replied
The robot ai didnt book initial appointment. On both occasions I called it couldn't find my account and made new accounts. Appointment booked but no one came on 2nd occasion I had to be put through to... See more
Company replied
This upholstery machine is a good buy and easy to use whilst being light to have me vacuum my mattress and sofa. Although I had shampooed my sofa, there was dust etc in the vacuum when I followed the... See more
Company details
Written by the company
Creators of the world's first vacuum cleaner over 100 years ago, Hoover has always been driven by the desire to innovate, discover and develop new and improved ways to enhance your home life and help you take care of your family's needs. Today's impressive range of appliances for cleaning, cooking, cooling and laundry are designed to be easy to use and make life easier at home.
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United Kingdom
- hoover-home.com
3.2
Average
25K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Great little hoover
Great little hoover. I hoover my mattress and sofas regularly, but could not believe what was picked up when I used the mattress hoover. I was quite shocked. I will be using
this regularly from now on. Lovely long lead and very easy to use. Not many instructions but it’s quite obvious how to use it. Definitely recommend.
2 July 2026
Unprompted review
Reply from Hoover UK
Good Afternoon,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you're so pleased with your vacuum and that you've found it easy to use. It's always surprising to see just how much dust and debris can be removed from mattresses and upholstery, even with regular cleaning!
Thank you for choosing Hoover, and we hope you continue to enjoy using your appliance for years to come.
Kind Regards
Lauryn
Hoover Candy Team
Hoover has the worse of the worse…
Hoover has the worse of the worse Fridge.Stay away.l bought Hoover fridge from currys.Water dispensor doesnt work.Currys want me to book an engineer to check the fault.I would be charged £180 If the engineer determines the fault is not under warranty..They are unable to tell me what fault falls under warranty.Funny enough Hoover sent me an email f through FEEFOO or review ,they refuse to publish the review because my thought on Hoover Fridge was soo damning.
Rubbish Fridge.Poorly desighned.
2 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Ben
Thank you for sharing your feedback. We are sorry to hear that you have experienced issues with your Hoover fridge and understand your frustration regarding the water dispenser not working.
We would like to reassure you that warranty claims are assessed based on the fault found with the appliance. Our engineers will investigate the issue and confirm whether it is covered under the manufacturer’s warranty. If the fault is found not to be covered, any applicable charges would be advised as part of the repair process.
We would appreciate the opportunity to look into your concerns further and review your case. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind regards
Fiona
The Hoover Candy Team.
Useless customer support
If I could give 0 stars, I would. I bought this vacuum on May 28th, and the dust bin container is defective; debris routinely falls right out of it whenever the pipe is detached.
The customer service experience has been shockingly bad:
- The Chatbot Loop: They force you to use a WhatsApp chatbot that constantly disconnects, making you repeat the same verification questions multiple times just to get through. Reaching a human takes ages.
- Broken Promises: The first agent I spoke to finally agreed to send a replacement dust bin, promising it would arrive within 3 weeks. Four weeks later, nothing has arrived.
- Useless Support: When I went back to follow up, I had to fight the chatbot again, only for the live agent to tell me there is "nothing he can do" and that he has no information.
Because they took over a month to handle this, my return window has closed, leaving me stuck with a faulty machine. Avoid this brand at all cost!!! Unless you enjoy wasting hours dealing with terrible customer service!
8 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Ben
Thank you for taking the time to share your feedback. We are sorry to hear about the issues you have experienced with your vacuum cleaner and the difficulties you have faced when trying to contact our support team.
We understand how frustrating it must be to have a fault with a new appliance and then experience delays while waiting for a replacement part. We apologise for the inconvenience caused and appreciate your concerns regarding the communication and progress of your request. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind regards
Fiona
The Hoover Candy Team.
Cordless vacuum cleaner HF4 PLUS POWER MOVE
I ordered the Hoover vacuum cleaner late afternoon and it was received the next morning. Works perfectly, easy to use, lightweight, very pleased with it.
2 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Sue G
Thank you for taking the time to share your positive feedback.
We are delighted to hear that you are pleased with your Hoover cordless vacuum cleaner and that it arrived so quickly after placing your order. It’s great to know that you are finding it easy to use, lightweight, and that it is working perfectly for your needs.
We appreciate you choosing Hoover and thank you for sharing your experience.
Kind regards,
Fiona
The Hoover Candy Team.
Five stars, easily
Range of appliances is amazing, quality is outstanding and the convenience factor was tremendous.
1 July 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Avril Danger,
Thank you so much for your review!
We're delighted to hear that you were impressed with our range of appliances and the quality of our products. Providing a great experience from start to finish is something we strive for, so it's wonderful to know we've met your expectations.
Thank you for choosing Hoover. We truly appreciate your support and hope you enjoy your new appliance!
Kind Regards,
Chelsie
Hoover Team
Reply from Hoover UK
Good Afternoon Heather Brown,
Thank you for your wonderful review!
We're delighted to hear that your vacuum cleaner arrived quickly and that you're so pleased with it.
Thank you for choosing Hoover. We truly appreciate your support and hope you continue to enjoy your new vacuum cleaner!
Kind Regards,
Chelsie
Hoover Team
Hoover Breeze/Evo review.
Ive just bought a Hoover Breeze/Evo from B & M for £69, cheaper than Argos or the Hoover website by £10.
I'd consider it to be an upper budget stand up vacuum cleaner.
It picks up well, light to use once youve selected the correct height for your floor or carpet. It's light weight for a stand up vacuum cleaner, around 5kg. Easily reaches 13 steps with its long hose reach. It's quiet, too. Easy to empty, no bags, easy to clean filters, too. Not a very deep head, so easy to vacuum under my sofa. Has a 3 litre dust bin, fills quickly.
Margional negatives, power cable slighlty too short at 7 meters, could do with being 9 meters long, also you have a short area to wind it up around on.
You must take the factory brush strip off it at the back, that makes it harder to push, easily removed. Makes no difference to its pick up abilities. Glides far better without it. Also don't fit the second supplied one, either.
For the money (£69), it works very well. Great for a medium sized home with mixed flooring. Ideal for once a day vacuuming of the home.
7 July 2026
Unprompted review
Reply from Hoover UK
Good Afternoon G,
Thank you for taking the time to share such a detailed review of your new Hoover Breeze Evo.
We're delighted to hear that you're pleased with your new vacuum cleaner and that you've found it to be lightweight, easy to use, and effective across your mixed flooring. It's great to know that its features have made a positive impression.
We also appreciate you highlighting areas where you feel there is room for improvement. Customer feedback like yours is invaluable and helps us continue to improve our products.
Thank you again for your thoughtful review and for choosing Hoover. We hope you continue to enjoy your new vacuum cleaner.
Kind Regards,
Chelsie
Haier | Hoover | Candy
My old hoover had broken down
My old hoover had broken down. Looked on hoover website. I chose HP320 pet cylinder H- Power 300.It seemed to tick all the boxes i was looking for.Was right price as was on sale. I have up to 30days to pay on Klarna
I got it delivered within 2 days.
It was easy ta assemble and very easy to use on every surface no more stretching to places i cant reach and everything clean. Bin is easy to empty. I highly reccomend it.
1 July 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Ana Isabel,
Thank you taking the time to leave us such a wonderful!
We're delighted to hear that your new H-Power 300 Pet cylinder vacuum has ticked all the boxes and that you found it easy to order, assemble, and use. It's great to know that the quick delivery, competitive sale price, and Klarna payment option all contributed to a positive experience.
Thank you for recommending our product—it really means a lot to us. We hope you continue to enjoy your new vacuum.
Kind regards,
Raeesa
Hoover Candy team
Good communication from the start and a…
Good communication from the start and a great machine
25 June 2026
Unprompted review
Reply from Hoover UK
Good Morning Fiona,
Thank you for taking the time to leave us a review!
We're delighted to hear that you were pleased with the communication throughout your experience and that you're enjoying your new machine. It's wonderful to know we've met your expectations.
We truly appreciate your support and hope you continue to enjoy your appliance.
Kind regards,
Raeesa
Hoover Candy Team
Bought for a gift.... wouldn't charge
Bought for a gift. once opened turned out it wouldn't charge. Support initially responsive but questions have now spread over 3 days and ongoing before any solution offered so will be returning item for refund and go for a different brand.. Feels like a deliberate strategy to stretch the timeline to avoid a return option..
5 July 2026
Unprompted review
Reply from Hoover UK
Good Morning Martin,
Thank you for taking the time to share your feedback. We are very sorry to hear that the product you purchased as a gift would not charge upon opening. We understand how disappointing this must have been, particularly when it was intended as a present.
We also apologise that the support process has not met your expectations. We appreciate how frustrating it can feel when a resolution is not provided as quickly as you had hoped. Please be assured that any troubleshooting questions are intended to help us identify the fault and provide the most appropriate solution as efficiently as possible, rather than delay the process.
We are sorry that you have decided to return the item, but we respect your decision. Should you require any further assistance, please could you kindly send your name and address details to social.media@hoovercandy.com and we will have a further look into this for you.
Kind regards,
Raeesa
Hoover Candy Team
Good Service
Good quick transaction and delivery was on time. Product well packaged.
2 July 2026
Unprompted review
Reply from Hoover UK
Good Morning Blackmore,
Thank you for taking the time to leave us a review!
We're delighted to hear that you had a smooth experience from start to finish. It's great to know your order arrived on time, was well packaged, and that you were happy with the quick service.
We really appreciate your kind feedback and hope you enjoy your new appliance.
Kind regards,
Raeesa
Hoover Candy Team
The Hoover has failed to work
The Hoover has failed to work. The first step to producing cleaner's power has but no sign of the cleaning stage and has failed.
3 July 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Brian,
Thank you for your review.
We're sorry to hear that your appliance has stopped working and appreciate you taking the time to share your feedback.
We understand how frustrating it can be when an appliance does not perform as expected. We'd like the opportunity to look into this for you and help resolve the issue as quickly as possible.
If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards.
Raeesa
Hoover Candy Team
Quick delivery and it’s shocking how…
Quick delivery and it’s shocking how much dust plus the rest can come out of your mattress! I deducted one star because the instructions are poor - although it’s not difficult to work out how to use. Thank goodness for UTube though! Every home should have one
28 June 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Denise,
Thank you for taking the time to leave us a review.
We're delighted to hear you were pleased with the quick delivery and that you're impressed with the results.
We also appreciate your feedback regarding the instructions. We'll be sure to pass your comments on to the relevant team as we are always looking for ways to improve our products and customer experience.
Thank you for your recommendation, and we hope you continue to enjoy using your appliance.
Kind regards,
Raeesa
Hoover Candy Team
Great piece of Kit
Because it has Hoover's name on it, well tried and trusted brand, for reliability and value, and customer service
1 July 2026
Unprompted review
Reply from Hoover UK
Good Afternoon James,
Thank you for leaving a review!
We're delighted to hear that you chose Hoover because of our trusted reputation and that you've had a positive experience with the reliability, value, and customer service we provide.
Your kind words mean a great deal to us, and we hope you continue to enjoy your appliance.
Kind regards,
Raeesa
Hoover Candy Team
Great delivery
Great delivery. Practically same day it was that quick. The product itself is excellent. The only downside is not enough product info in the box, just a set of pictures. Other than that its easy to use and keep clean.
28 June 2026
Unprompted review
Reply from Hoover UK
Good Afternoon KP,
Thank you for taking the time to leave us a review.
We are delighted to hear that you were pleased with the prompt delivery and that you are enjoying your appliance. It's great to know that you have found it easy to use and simple to keep clean.
We also appreciate your feedback regarding the product information included in the box. Your comments are valuable to us and will be shared with the relevant team as we continually look for ways to improve the customer experience.
Thank you once again for your kind review. We hope you continue to enjoy using your appliance.
Kind regards,
Raeesa
Hoover Candy Team
Product delivered in good condition and…
Product delivered in good condition and on time.
Disappointed with the instructions/user manual.
Very few pages and even fewer words!!
2 July 2026
Unprompted review
Reply from Hoover UK
Good Afternoon James,
Thank you for taking the time to leave us a review.
We are delighted to hear that your appliance was delivered on time and arrived in good condition.
We are sorry to learn that you were disappointed with the user manual. We appreciate your feedback regarding the instructions, as we are always looking for ways to improve the experience for our customers. Your comments will be shared with the relevant team for consideration.
Thank you once again for your feedback, and we hope you continue to enjoy your appliance.
Kind regards,
Raeesa
Hoover Candy Team
Reply from Hoover UK
Good Afternoon Anthea,
Thank you for taking the time to leave us a review.
We are delighted to hear that your appliance is doing an excellent job and that you were pleased with both the price and the delivery service.
Your positive feedback means a great deal to us, and we truly appreciate your support. We hope you continue to enjoy your appliance.
Kind regards,
Raeesa
Hoover Candy Team
Hoover helpline… updated
I called the Hoover number on my appliance to order a spare part which was not listed on their website. They clearly have no humans available and the automated AI voice cannot understand, even when spelled phonetically. All in all a waste of time.
After slating their customer service on here I followed the link on the reply. To be fair within 24 hours they had sorted the original problem, so I've gone from a 1 star to a 3 star review. A shame they a) out source their spares dept who don't reply as quickly and b) use the social media team to sort out customer service. Hopefully they will take feedback on board.
4 July 2026
Unprompted review
Reply from Hoover UK
Good Afternoon,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience when trying to contact us to order a spare part. We appreciate how frustrating it must have been when our automated service was unable to understand your request, particularly as the part was not available on our website.
This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused. Your feedback is important to us and will be shared with the relevant team as we continue to review and improve our customer contact experience.
If you still require assistance in sourcing the spare part, please use the Contact Us section on the spares website for any part related queries. Alternatively, If you would be kind enough to send us your name and address details, along with the part query, to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Hoover Candy Team
I purchased the wrong item
I purchased the wrong item, easy to return free of charge. Blue light discount for key workers too. Kalina from customer service was fabulous and helped me to get the right product. I would use Hoover time and time again. Thanks folks, great product, great service. Other companies could take lessons from you.
19 June 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Dawn,
Thank you for taking the time to leave us a review.
We are delighted to hear that you are pleased with your appliance and that it is doing an excellent job. It's also great to know that you were happy with both the price and the delivery service.
Your kind feedback is greatly appreciated, and we hope you continue to enjoy using your appliance.
Kind regards,
Raeesa
Hoover Candy Team
Reply from Hoover UK
Good Morning Michael,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you're pleased with your product and appreciate your kind feedback. We hope you continue to enjoy using your appliance.
Kind regards,
Raeesa
Hoover Candy Team
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