HookSounds Reviews 40

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

Hooksounds is hands down the best resource for low budget filmmakers, especially those behind a paywall. Their licensing deals are the best by far, and all under their reasonably priced business licen... See more

Rated 5 out of 5 stars

I found hooksounds through a content creator recommendation on YouTube and I've been a subscriber for a while. I find the music way more professional than other options, and fact that 100% of the musi... See more

Rated 5 out of 5 stars

I've had some questions for the support team a few times over the past year – and I always have gotten quick, responsive, really friendly, and very thorough answers! They look into the specifics of yo... See more

Rated 5 out of 5 stars

I haven't even signed up yet, but if their customer service is any indication, well, they are hard to beat. All of their musicians are in house, all original, 100% owned by Hooksounds and if you can'... See more

Company details

  1. Music Store
  2. Music Producer

Written by the company

HookSounds works with top-tier artists to produce some of the most exclusive tracks within the royalty-free music market. All of the tracks are created in-house, being exclusive, original, and highly curated. Any of them can be used based on single licenses, subscriptions, and some of them even for free.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

40 reviews

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Rated 5 out of 5 stars

Top notch Support by Nicolai

Top notch Support by Nicolai, it was prompt, straight to the point, no time wasting! I asked the same query multiple times just to be sure that the value proposition is true or not and was convinced with what I heard. Great support and getting to buy my music straightaway!

23 April 2022
Unprompted review
Rated 1 out of 5 stars

Doesn't care after purchase

Purchased an item and after I need support, they didn't care about. On pre sales they tried to force me to buy a one year subscription. Now they don't response anymore. Money is gone, copyright strike came in and no support. Absolutely not recommendable.

28 March 2022
Unprompted review
HookSounds logo

Reply from HookSounds

Hi there! I´m deeply sorry for the inconvenience you might have experienced :(

We are always online on our site and the chat is open at any time of the day, including weekends. In case you haven´t done so, I recommend you email us at:

support@hooksounds.com

Could you please provide us with your ticket number so that we can look further into this? we will be happy to solve this issue for you.

Rated 5 out of 5 stars

Completely new to making videos and adding music to videos.

Completely new to making videos, editing, learning about music royalty and all of this. I log on to this site just to browse 'free music' when I get a chat box with a live person to chat with. Nicolai answered a lot of my questions and even help bring more clarity to the media platform world that I'm trying to dip my toes in. Just the help he gave me, makes me want to use this site and subscribe. They helped me, I help them. Great customer service and communication!

5 September 2021
Unprompted review
Rated 1 out of 5 stars

These guys are money hungry scammers!

I tried to cancel my subscription on 2 separate occasions and they charged me for a service i hadn't used for months and told me a heap of BS to get out of a refund.

7 May 2021
Unprompted review
HookSounds logo

Reply from HookSounds

Hi Ryan! I am deeply sorry to hear you have had a bad experience with us. We would definitely like to know more about what was the problem and help you out. Please send us an email to support@hooksounds.com providing the details of your purchase so we can take a further look. Thanks!

Rated 5 out of 5 stars

Phenomenal Customer Service

I reached out to update the payment method on my account.The customer service rep was extremely attentive and walked me through the entire process.

I've been a customer for a year and truly the love the selection and high quality customer service!

14 April 2021
Unprompted review
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