I did a ton of research and chose Hooga. Their quad chip design is essential, ensuring maximum coverage of the 4 all important light wavelengths. Each LED emits all 4 from every LED. Others only put... See more
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More companies need to be like hooga health! Hooga health is quick to respond to my questions and problems. They do so efficiently kindly and professionally. They’ve generously replaced malfunctioni... See more
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I absolutely love my Hooga Pro 300 Panel.I've been using it for just 2 weeks and I am already experiencing great result on my puffy eyes bags and on my skin all over. The recommended directions that c... See more
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I recently received my PRO300 panel. Couldn’t be happier. Previously I was using the HG300, which I liked, but this new one is a wonderful upgrade. Hooga makes quality products at a great price poin... See more
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Company details
Written by the company
Hooga is a wellness technology company specializing in high-quality, affordable red light therapy and infrared heat therapy devices designed for real results. We offer a full range of red light therapy products, including panels, masks, belts, pads, and full-body systems, all built around clinically studied red and near-infrared wavelengths to support recovery, pain relief, skin health, sleep, and overall wellness. In addition to red light therapy, Hooga also provides advanced infrared heat therapy solutions, including sauna blankets and infrared PEMF mats, combining heat, far-infrared, and pulsed electromagnetic field (PEMF) technology to support circulation, relaxation, muscle recovery, and stress reduction. Our focus is simple: effective technology without inflated pricing. We engineer our devices for performance, durability, and ease of use, while eliminating unnecessary markups common in the wellness industry. Every product is backed by a strong warranty and a customer support team known for fast, knowledgeable, and responsive service. From pre-purchase guidance to long-term support, Hooga is committed to transparency, reliability, and customer satisfaction. Our goal is to make professional-grade red light therapy and infrared wellness technology accessible, trustworthy, and affordable for home use.
Contact info
New Berlin, United States
- contact@hoogahealth.com
- hoogahealth.com
4.5
Excellent
72 reviews
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Replied to 100% of negative reviews
Typically replies within 1 month
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Have to totally change my review about…
Have to totally change my review about this company and their products to a totally positive rating. I am an engineer and compared the specifications of the wavelengths used and the number of diodes/lights used in their mask vs those that are 2-3x more expensive and THIS is the biggest bang for the buck. Also ordered their original treatment pad which I use to help the RA inlfammation in the soles of my feet and my lower back pain. It isnt the best product because it frequently turns off but it does work effectivlely. The mask works so well I bought one for my 30 yo daughter and she loves it. It has really reduced the appearance and depth of wrinkles and seems to be building collagen in my 68 yo face. I have taken photos that show this. AND they have become very responsive online (no telephone contact possible) but I've been very pleased with their new responsiveness as my daughters' mask controller has been not working properly ad they are dispatching a new one. You can genuinely trust this co,
23 April 2025
Unprompted review
Reply from hoogahealth.com
Hi there,
Thank you for taking the time to update your review — especially with the level of analysis you brought as an engineer.
We’re glad you recognized the value in our wavelength selection and diode density. We design our devices to deliver clinical-grade output without unnecessary markup, and it’s validating to see that confirmed through independent comparison.
We also appreciate your candid feedback on the original treatment pad. While it’s effective, we agree that reliability matters just as much as results, and feedback like yours directly informs our ongoing product improvements.
It means a lot to hear the mask has delivered visible results for you and your daughter, and we’re happy our team could quickly resolve the controller issue by sending a replacement.
Thank you for your trust and for sharing such a thoughtful, balanced review.
— Hooga
No Manual provided/No response from company
Order red light therapy mask and back mat. Both were received. However, there was no manual for the mask provided, just a small direction sheet impossible to follow for how to set the mask. The manual was included for the back therapy mat. I emailed customer service the next day requesting the manual for the mask. The "AI" customer service said they would email me a digital copy of the manual immediately. Well its now 3 days later and I still don't have a manual, digital or hard copy. How am I supposed to use this very complicated mask? I can't. So I can't recommend this company at all.
27 February 2025
Unprompted review
Reply from hoogahealth.com
Hi there,
Thank you for sharing this — and we’re sorry for the frustration.
The mask does include a quick-start guide in the box, and a full digital manual is always available and typically sent automatically upon request. In this case, it’s clear that didn’t happen as it should have, and that’s on us.
The mask itself is designed to be straightforward once set up, but we agree that you should never be left guessing — especially with a premium device. We apologize that the follow-up fell through and that you were left without the information you needed.
Our team would be happy to immediately send the manual and walk you through setup step by step if needed. You can reach us directly at contact@hoogahealth.com
— please reference this review so we can resolve it quickly.
We appreciate the feedback — it helps us improve.
— Hooga
If you are in Europe - do not buy
They don’t ship with European plugs as required by law and completely ignore that fact when it is pointed out to them.
They quote expedited shipping 3-4 days you pay a fortune for is more like 10 days but even though they get refund from UPS for late deliveries, they won’t refund you.
The device is flimsy, the remote doesn’t work out of the box and the company ignores emails.
If you do want to take advantage of the 60 day return policy, you can only do that if you pay another fortune to ship it back to USa and you must not open the box to try it, if it’s opened you are out of luck
It’s been a while since I bought something American, definitely last time too. It’s bizarre to think you can get away with running a business this way
26 February 2025
Unprompted review
Reply from hoogahealth.com
Hi Eva
We’re sorry to hear this was your experience and want to clarify several important points for accuracy.
Our devices are dual-voltage (110–240V) and fully compatible with European electrical standards. For international orders, we ship with US plugs and clearly state that customers may need a simple plug adapter, which is standard practice for many global electronics and does not affect safety or performance.
Regarding shipping: expedited timelines are estimates provided by carriers, not guarantees. While carriers may issue credits to shippers in certain cases, those are not refunds of customer shipping fees, and delays caused by customs clearance are outside our control.
On returns: international return shipping costs are the responsibility of the customer, which is disclosed in our policy. The requirement that items be returned in like-new condition is standard for health and electronic devices, particularly for international resale and safety compliance.
That said, ignoring customer emails is not acceptable, and if communication fell short here, we apologize. It is likey your message was filtered to a junk or spam inbox somehow, we don't ever ignore emails. We take reliability concerns seriously as well and address them through replacements or support when reported.
If you’re open to it, we’d like to review your order and communication history to see what can be resolved. You can reach us directly at contact@hoogahealth.com
and reference this review.
We value international customers and are continually working to improve clarity and support across regions.
— Hooga
Package still hasn’t been sent after 8…
Package still hasn’t been sent after 8 days. They don’t answer their email either. Paid 730$ for 3-4 day delivery with promise of sending the same day hence their shipping policy’s. Still not received by UPS 8 days later..
11 February 2025
Unprompted review
Reply from hoogahealth.com
Hi Mf,
We’re sorry for the frustration and appreciate you raising this.
Without reviewing the specific order, it’s possible this item was placed as a pre-order, which would explain the delay in the package being handed off to UPS. With pre-orders, payment reserves a unit from an upcoming production batch, and the order ships as soon as inventory arrives. If that wasn’t made clear at checkout, we sincerely apologize — that’s on us.
The 3–4 day timeframe refers to carrier transit time after the package ships, not the pre-order window itself.
Not receiving timely email responses is also not the experience we aim to provide, and we apologize if communication fell short.
Please reach out to us directly at contact@hoogahealth.com
and reference this review so we can look up your order and give you a precise update.
— Hooga
Great Experience with Hooga Health
Strongly recommend. I have had the most
impressive experience with Hooga Health.
The customer service team have always replied quickly to inquiries with helpful and accurate information. They truly stand by their products and they have become my first choice in red light therapy products. I now own 3 and waiting for Black Friday to get some more.
They have an amazing selection of items that are reasonably priced and I feel are a great value.
I can’t go more than a day or 2 without using the Hooga red light wrap. I’ve had the most significant health improvements with it. My skin looks the best it has in years with the Hooga red light mask and the insufferable neck pain is relieved using the neck device just a few times. Best prices, best service!
12 April 2024
Unprompted review
Reply from hoogahealth.com
Thank you for this review!
We work hard to let the product speak for itself, so hearing that the Hooga 300 stood out on performance really matters.
I also appreciate your patience and perspective through the hiccups. Things like time zones, shipping issues, and the occasional defect aren’t fun, but I’m glad our team—and Tyler especially—made you feel supported and taken care of. I’ll be sure he sees this.
Knowing you feel confident using and gifting our devices, especially given how body-aware you are, is exactly why we do this.
Thanks for the trust and the advocacy.
-Cord
Very helpful customer service
I haven't bought any of their products nor any red light ever, however I'm wanting to and I am writing this review because they have been very helpful in their customer service replies to my email questions over the last few days, answering questions about red light panel decisions and amazon shipping and black Friday questions which is helping me plan a budget and my choices.
21 October 2024
Unprompted review
Reply from hoogahealth.com
Hey David,
Thank you for taking the time to share this — we appreciate it.
We believe informed decisions lead to better outcomes, especially with something as technical as red light therapy. We’re glad our team could help clarify options, timing, and logistics so you can plan confidently and within your budget.
Whenever you’re ready, we’re here to help.
— Hooga
Excellent customer service plus great products
This review is about Hoogas customer service which was 10/10. I have a couple of their products and they work great but really I'm blown away by their customer service. I had an issue with the body pod recently and reached out to them. Response time was quick and Tyler and Cord worked with me till I was satisfied. I really wanted to write this review because these products are not cheap and there's always a worry that a company might not honor their warranty but Hooga definitely honored it and the customer service plus 2 year warranty makes me feel secure to buy more products from them in the future. Of course their products are great as well and work wonders. My dad has enjoyed his panel and has said it's worked to reduce his back pain. I can't recommend their products enough and I feel safe knowing my investments in these devices are covered by a great warranty and customer service
1 September 2024
Unprompted review
Reply from hoogahealth.com
Thank you for such a thoughtful and detailed review.
We’ll be sure to pass this along to Tyler and Cord — they take a lot of pride in standing behind both the product and the customer, and it means a lot to see that recognized.
You’re absolutely right that these are meaningful investments, and honoring our warranty and support commitments is non-negotiable for us. We’re glad the Body Pod issue was resolved to your satisfaction and that the panel has been helping your dad with his back pain as well.
Thank you for your trust and your recommendation. We look forward to supporting you with future purchases.
— Hooga
Reliable company
Fast delivery from USA to UK. I bought a red therapy belt, which works well. I have been using it for several days and my sleep improved significantly. I use it on different parts of my body (except for the face).
I like it and feel good after using the belt. I gave the belt to my sister who has problems with her knees. Will it help her? It is too early to say. I will. of course, by one more for myself.
8 November 2023
Unprompted review
Reply from hoogahealth.com
Thank you for sharing your experience.
We’re glad to hear the therapy belt has been working well for you and that you’ve noticed improvements in your sleep. It’s also great to hear you’re using it flexibly across different areas and that your sister now has a chance to see if it helps her knees as well.
We appreciate your trust and look forward to supporting you when you add another one.
— Hooga
Great products
Great products. And the warranty they give made me feel safe. Their red light therapy devices are not expensive - compared to other red light companies in the market. Also, I've used a coupon code (EXTRA12) that I've found online and I got 12% OFF my order - which brought the price further down and increased the value to my money.
20 August 2023
Unprompted review
Reply from hoogahealth.com
Thank you for the review.
We’re glad the warranty gave you confidence and that you see the value in how we price our devices relative to the market. Our goal is to deliver effective, well-built red light therapy without unnecessary markups.
We appreciate you choosing Hooga and taking the time to share your experience.
— Hooga
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