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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the product quality, with many finding the items to be of good material and vibrant colors. The designs are frequently highlighted as a positive aspect, and some consumers are satisfied with the fit and tailoring of their purchases. However, a significant number of people were dissatisfied with the response time from the company, reporting long delays in communication. Delivery service is also a common point of concern, with many experiencing extended waiting periods for their orders to arrive. Some reviewers also noted inconsistencies in product sizing and quality, with certain items not meeting expectations or differing from previous purchases.

What people talk about most

Product

Clients share ambiguous opinions on product quality and sizing. While many reviewers praise the great... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report significant delays, with orders taking... See more

Quality

People report ambiguous experiences with quality. While some customers praise the great quality of hoodies,... See more

Response time

Customers consistently express dissatisfaction with response times. Many reviewers report significant delays... See more

Delivery service

Users describe ambiguous interactions with delivery service. Many customers report significant delays, with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Februari 22 I placed an order, mars 4 i got a mail saying the order is on its way, they had booked transportation but the package had not actually been sent. 29th of mars i sent a mail asking about... See more

Rated 3 out of 5 stars

The hoodie itself is of good quality, fits well and is true to size. I love the design and the details such as the hidden pocket inside the kangaroo pocket. However, the whole experience was let... See more

Rated 3 out of 5 stars

I have ordered in the past and got a quality product. However. My recent order arrived many months late and with spotty customer service, but it did arrive (after three months). I feel like the... See more

Rated 3 out of 5 stars

** Update 31st July - since my first review customer service have been in contact and resolved the problem issuing a full refund. ** I bought some items that were not the size they claimed to be.... See more


Company details

  1. Printed Clothing Store
  2. Clothing Store

Written by the company

Hoodie Lab originated in 2017 in Stockholm, Sweden, with a small collection of vibrant All Over Print Hoodies and a vision to bridge talented artists with enthusiastic customers, transforming art into high-quality all-over print clothing. Presently, we craft thousands of distinct handmade products featuring designs from hundreds of talented artists around the globe.


Contact info

3.0

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality

Excellent quality, durability, and fantastic design.
I've never been disappointed with this brand — I’ve had many of their shirts for years and they still look great.
I highly recommend it to everyone.

2 May 2025
Unprompted review
Rated 2 out of 5 stars

This was the second time we bought a…

This was the second time we bought a hoodie here. Both times the shipping took about three weeks longer than promised, customer service was attentive but could not help.
Two hoodies later, we can report that the fabric starts pilling (small fuzz or lint balls forming on the surface of the fabric from wearing and washing)
after just a couple of months.
We have never seen 100% Polyester pill like this…

4 March 2025
Unprompted review
Rated 5 out of 5 stars

Very nice quality

Very nice quality. I had to wait allmost 6 weeks because of an machine error..things happen...,but it is worth it! Thank you

16 April 2025
Unprompted review
Rated 1 out of 5 stars

The Flag is wrong

The Flag is wrong, The coat of arms on the flag is the current one, not the one from the Second Republic. The one they have put in place is monarchical, not republican.

13 April 2025
Unprompted review
Rated 1 out of 5 stars

I just cant give more than 1 star

I just cant give more than 1 star. And 1 star comes from print quality which is only OK thing in this hoodie or the company. Fabric quality is pure China, that very poor China quality.
Delivery from Sweden to Finland took 2 months. Maybe it would have been even more if we didnt contact them. Customer service one of the worst for long time. They dont give you refund, they always have some fake reason to not refund you. Shirt sizes are China. Shirt is big but the holes are small. Avoid this company at all costs. Save your money!

4 April 2025
Unprompted review
Rated 1 out of 5 stars

Total rubbish

Total rubbish. Measured using their website and it was so small. My head doesn’t fit through the hole, around the wrists is very tight and overall it is too uncomfortable to wear. All this with, over a month delivery and radio silence from them. A total waste of money.

2 April 2025
Unprompted review
Rated 1 out of 5 stars

Terrible service…

Terrible service,ordered a top February 26th as a gift still not received it😡very disappointed ,false advertising as said would be delivered in 7-10days no sign of item or refund!quick enough to take money!AVOID!!!Going through trading standards now

31 March 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality material

Part of the order was missing, which they did refund. The print on the hoodie was very good but the material is terrible. After wearing once it is already full of bobbles and looking a mess. Also, it took a month to arrive... Too long. Need to improve material quality.

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Big Order at HoodieLab

Great communication with customers

Amazing quality of the hoodies and the prints on them

Fast shipping time

The products were only made after I placed my order, so it's environmentally friendly.

I am more than satisfied.
Thank you, HoodieLab <3

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Super good quality tee shirt

Super good quality tee shirt. I have some for years and it doesn't mouve, the fabric is soft sweet and strong, colors still vibrant. Price are good. Definitively one of my favorite brand, nice job guys

4 March 2025
Unprompted review

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