Hoobuy Reviews 554

TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

They used to be great and have great customer service, but from about 4 months ago till now, their service is pure garbage. It takes 4 months to cancel items, buy items from other agents and months to... See more

Rated 5 out of 5 stars

The seller was moving mad I waited 12 days and he ended up canceling my order. Getting rid of my 50% coupon and that meant my promotional shoe that I got with it wouldn’t ship on time, as It only had... See more

Company replied

Rated 5 out of 5 stars

Title: Absolutely amazing experience with Hoobuy! I spent around 300 PLN for a 9kg package and honestly — it was worth every damn penny. The shoes are absolutely fire — quality is top-tier, th... See more

Rated 5 out of 5 stars

Just completed another order with HooBuy and once again everything went incredibly smoothly. The whole process was efficient and fast — from purchasing to shipping. Prices are amazing, shipping costs... See more

Company replied

Company details

Written by the company

Hoobuy utilizes advanced system technology to improve its operations. Committed to precise technical methods for effective product information transmission, Hoobuy focuses on expanding its cross-border shopping market business. Our aim is to offer comprehensive services that include purchasing, quality checks, storage, customs clearance, and shipping, striving to provide an unparalleled shopping experience.Hoobuy currently serves over 200,000 customers across 200 ccountries, prioritizing their needs and premium service quality.We continuously enhance our services to make cross-border shopping more meticulous and user-friendly.


Contact info

4.0

Great

TrustScore 4 out of 5

554 reviews

5-star
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Replied to 46% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Site construction

Great customer service helped me with my parcel issues, site has also great promotions i would reccomend 100%

Review code : NXbP06x8

1 November 2025
Unprompted review
Rated 5 out of 5 stars

I used hoobuy plenty of times now and i…

I used hoobuy plenty of times now and i think that it's a pretty functional program, the shipping it's pretty fast, the customer service Is really good and all the QC pics are good and even the quality of products Is excellent
AXn1mkqR

12 November 2025
Unprompted review
Rated 5 out of 5 stars

hoobuy recommendation bEmw1mGR

I’ve used Hoobuy several times now and I’m really impressed with their service. Everything from ordering to shipping was fast, clear, and reliable. My items were well-packed, arrived safely, and the shipping cost was fair. Customer support was quick and helpful whenever I had questions. Overall, Hoobuy is a trustworthy and convenient service — I’ll definitely keep using them for future purchases!
bEmw1mGR

10 November 2025
Unprompted review
Rated 2 out of 5 stars

I’m really unhappy with Hoobuy right…

I’m really unhappy with Hoobuy right now because I sent an order to Germany and it said I should receive around 1,500 Hoobuy Coins, but I didn’t get anything. This has already happened for the third time, which means I can’t buy any coupons or anything else — it’s really disappointing and frustrating.

I’ve contacted support, but they keep telling me that I already received the coins and that they expire after seven days. But how can my points expire if I never got them in the first place? Then they send me screenshots of coins I supposedly received, but those are old ones.

I would really appreciate it if Hoobuy could give me my 1,500 Hoobuy Coins so I can buy my coupons and continue ordering. Otherwise, I might have to switch agents if such a small and simple problem becomes such a big issue.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

bEmwyvGR

Parcel P2025101314405059381356 Lovely football shirts, will buy again, very fast and good company
bEmwyvGR

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing experience with Hoobuy!

Title: Absolutely amazing experience with Hoobuy!

I spent around 300 PLN for a 9kg package and honestly — it was worth every damn penny. The shoes are absolutely fire — quality is top-tier, they look and feel incredible. I was expecting to wait ages for shipping, but holy shit, it arrived so fast! Everything was packed perfectly, no damage, no bullshit.

Hoobuy seriously killed it with this one. Great communication, fast service, and the products are exactly what I wanted. If you're hesitating — don’t. Just do it. These guys are the real deal.

10/10 — will definitely order again soon.
nE5DLmgX

27 October 2025
Rated 4 out of 5 stars

Hoobuy is worth it

My order came a bit late than the estimated shipping time. The product itself is very nice, very good quality and also the perfect size. I like how u get what u asked for. Would be a 5 star but like i said shipping took quite a while. Overall i would recommend to buy from here.
lRJGypXm

23 October 2025
Unprompted review
Rated 5 out of 5 stars

My experience was great because Hoobuy…

My experience was great because Hoobuy is very quick to make purchases and their customer support is also quick to resolve any issues and put the customer at ease. I even received a free item and a discount on shipping. I will definitely buy from them again.

23 October 2025
Unprompted review
Rated 1 out of 5 stars

The staff is not fair.If you buy…

The staff is not fair.If you buy insurance and the product arrived dameged the staff will not return you money for that product

23 September 2025
Unprompted review
Hoobuy logo

Reply from Hoobuy

dear friend so sorry for the inconvenince,more details we willl check and reply you asap,pls be patient

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