They used to be great and have great customer service, but from about 4 months ago till now, their service is pure garbage. It takes 4 months to cancel items, buy items from other agents and months to... See more
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The seller was moving mad I waited 12 days and he ended up canceling my order. Getting rid of my 50% coupon and that meant my promotional shoe that I got with it wouldn’t ship on time, as It only had... See more
Company replied
Title: Absolutely amazing experience with Hoobuy! I spent around 300 PLN for a 9kg package and honestly — it was worth every damn penny. The shoes are absolutely fire — quality is top-tier, th... See more
Just completed another order with HooBuy and once again everything went incredibly smoothly. The whole process was efficient and fast — from purchasing to shipping. Prices are amazing, shipping costs... See more
Company replied
Company details
Written by the company
Hoobuy utilizes advanced system technology to improve its operations. Committed to precise technical methods for effective product information transmission, Hoobuy focuses on expanding its cross-border shopping market business. Our aim is to offer comprehensive services that include purchasing, quality checks, storage, customs clearance, and shipping, striving to provide an unparalleled shopping experience.Hoobuy currently serves over 200,000 customers across 200 ccountries, prioritizing their needs and premium service quality.We continuously enhance our services to make cross-border shopping more meticulous and user-friendly.
Contact info
香港九龍旺角彌敦道 721-725 號華比銀行大廈14樓1402A室, 810005, Hong Kong, China
- support@hoobuy.com
- hoobuy.com
Replied to 46% of negative reviews
Typically replies within 48 hours
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Site construction
Great customer service helped me with my parcel issues, site has also great promotions i would reccomend 100%
Review code : NXbP06x8
I used hoobuy plenty of times now and i…
I used hoobuy plenty of times now and i think that it's a pretty functional program, the shipping it's pretty fast, the customer service Is really good and all the QC pics are good and even the quality of products Is excellent
AXn1mkqR
Great experience buying and shipping…
Great experience buying and shipping via Hoobuy. Great website, customer service reachable for questions and tips, fast shipping. Big tip!
Best experience about hoobuy
Best experience about hoobuy. Best thing you can do! Good clothes
Their quick to respond and you just…
Their quick to respond and you just need to be patient
Great experience
great quality mXY6Ll9E
hoobuy recommendation bEmw1mGR
I’ve used Hoobuy several times now and I’m really impressed with their service. Everything from ordering to shipping was fast, clear, and reliable. My items were well-packed, arrived safely, and the shipping cost was fair. Customer support was quick and helpful whenever I had questions. Overall, Hoobuy is a trustworthy and convenient service — I’ll definitely keep using them for future purchases!
bEmw1mGR
I’m really unhappy with Hoobuy right…
I’m really unhappy with Hoobuy right now because I sent an order to Germany and it said I should receive around 1,500 Hoobuy Coins, but I didn’t get anything. This has already happened for the third time, which means I can’t buy any coupons or anything else — it’s really disappointing and frustrating.
I’ve contacted support, but they keep telling me that I already received the coins and that they expire after seven days. But how can my points expire if I never got them in the first place? Then they send me screenshots of coins I supposedly received, but those are old ones.
I would really appreciate it if Hoobuy could give me my 1,500 Hoobuy Coins so I can buy my coupons and continue ordering. Otherwise, I might have to switch agents if such a small and simple problem becomes such a big issue.
good and quick
bEmwyvGR
Parcel P2025101314405059381356 Lovely football shirts, will buy again, very fast and good company
bEmwyvGR
Absolutely amazing experience with Hoobuy!
Title: Absolutely amazing experience with Hoobuy!
I spent around 300 PLN for a 9kg package and honestly — it was worth every damn penny. The shoes are absolutely fire — quality is top-tier, they look and feel incredible. I was expecting to wait ages for shipping, but holy shit, it arrived so fast! Everything was packed perfectly, no damage, no bullshit.
Hoobuy seriously killed it with this one. Great communication, fast service, and the products are exactly what I wanted. If you're hesitating — don’t. Just do it. These guys are the real deal.
10/10 — will definitely order again soon.
nE5DLmgX
It is trustable platform to buy if you…
It is trustable platform to buy if you have idea about seller.
Hoobuy is worth it
My order came a bit late than the estimated shipping time. The product itself is very nice, very good quality and also the perfect size. I like how u get what u asked for. Would be a 5 star but like i said shipping took quite a while. Overall i would recommend to buy from here.
lRJGypXm
My experience was great because Hoobuy…
My experience was great because Hoobuy is very quick to make purchases and their customer support is also quick to resolve any issues and put the customer at ease. I even received a free item and a discount on shipping. I will definitely buy from them again.
The staff is not fair.If you buy…
The staff is not fair.If you buy insurance and the product arrived dameged the staff will not return you money for that product

Reply from Hoobuy
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