HoneyBook Reviews 622

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 166 reviews, reviewers had a great experience with this company. Many customers find the service to be amazing and a game-changer for their business operations, streamlining tasks and making management easier. People appreciate the seamless integration of features like schedulers, automations, and the ability to send professional documents and manage clients, invoices, and payments all in one place. The platform is often described as user-friendly, efficient, and helpful for staying organized, saving significant time on administrative tasks. However, some customers also noted that the price has significantly increased over the years, making it feel expensive and less justifiable for the features offered. A few other people also felt that the platform can be complex and less intuitive to use, with occasional glitches and difficulties in navigating certain functionalities.

What people talk about most

User experience

Reviewers mention ambiguous feedback about user experience, with many praising its user-friendliness,... See more

Website

People report ambiguous experiences with the website, with some finding it user-friendly and professional,... See more

Price

Reviewers highlight negative aspects of price, with many expressing frustration over significant and... See more

Payment

Customers had ambiguous experiences with payment, with many appreciating the automation and streamlined... See more

Service

Consumers find service to be positive, with many reviewers describing it as an amazing system and a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love HoneyBook but I wish they would have continued using the Legacy files. They are simply so much better, friendly and deliver smoothly. Also, I feel like they make unnecessary changes to the platfo... See more

Company replied

Rated 4 out of 5 stars

I absolutely love this as my CRM platform and will not be changing any time soon. I did have to hire a HoneyBook Pro to make any sense of it, so beware of that (first time using a CRM). It's 4 sta... See more

Rated 4 out of 5 stars

I love the interface, that it's easy to use on computer or phone, and integrates so many functions into a single service. I wish it was easier to search for projects based on price, services included,... See more

Rated 4 out of 5 stars

I absolutely love how easy it is to send my clients beautiful, professional documents that reflect my creative business. It's a touch on the expensive side, but because it replaces QuickBooks (& ot... See more


Company details

  1. CRM Provider
  2. Business to Business Service
  3. Payment Service
  4. Software Company

Written by the company

HoneyBook is a clientflow management platform built for independent service businesses, including photographers, venues, virtual assistants, wedding planners, and creative freelancers. It brings together every stage of the client journey in one place, from the first inquiry to the final payment, so business owners can spend less time on admin and more time doing the work they love. Unlike juggling multiple tools for contracts, invoices, scheduling, and communication, HoneyBook consolidates everything into one streamlined platform. It includes AI-powered automation and deep customization so the platform works the way each business does. With HoneyBook, businesses can: Capture leads with branded forms, online scheduling, and automated follow-ups Get paid faster with online invoices, e-signature contracts, and customizable proposals Manage every client with a visual pipeline, CRM, branded client portal, and automated workflows HoneyBook integrates with over 40 tools including Squarespace, Google Ads, Mailchimp, Zoom, and QuickBooks, and is available on web and mobile. Over 100,000 independent businesses trust HoneyBook to run their operations. A 30-day free trial is available with no credit card required.

HoneyBook All-in-One Client Management Platform

Written by the company

We are committed to serving small business owners, entrepreneurs and free-lancers.
Run your business on-the-go, wherever life calls for it. Save time and do more of what you love. Use code TRUST50 to get 50% off your first year with HoneyBook.

Contact info

3.8

Great

TrustScore 4 out of 5

622 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

We've just begun using HoneyBook

We've just begun using HoneyBook, but so far, it has already streamlined our processes considerably. Our staff and clients find it easy to use, and it's fantastic for knowing what revenue is coming our way, so it simplifies our budgeting. So far, we highly recommend it!

1 July 2025
Rated 3 out of 5 stars

Long Time Client Looking For a Few Updates

I've been with Honeybook since 2019 (I believe) and did try to leave this year because of the price increase. However, I stayed because of how user friendly it is. With that said. I am missing so many features that would push your platform to the top and then I would never consider leaving. We need some sort of email list management in the system. If I could send out all of my campaign emails with more tracking options and automated follow up emails, I would be a happy lady! Batch emails is fine but very limiting. Then I could get ride of other subscriptions I hold.

I also wish there were more trigger options for automations. I'd love a "midway through project" automation so I could send midway invoice easier. That would be so amazing!

Overall, I'm a long term customer and could use some small upgrades that would allow me to get rid of other subscriptions and justify the new pricing.

I hope that makes sense and I'm happy to elaborate for the good service providers who love HB.

30 June 2025
Rated 5 out of 5 stars

Streamline Your Business!

I have been using honeybook for over a year and I LOVE IT. The contract templates and ability to send, sign and pay all in one place is extremely convenient.

24 June 2025
Rated 1 out of 5 stars

Bad customer service

I have been a customer for a very long time, and I was not able to receive the discount that I have maintained for a long time.

19 June 2025
Rated 2 out of 5 stars

I like the automated billing and…

I like the automated billing and ability to configure automatic email reminders. I thought I was getting a bookkeeping solution, though, as I am trying to replace Quickbooks. Also I signed up with the understanding that I had a 7 day trial, but upon logging in I was prompted to enter my payment information. I did that and was immediately charged. I felt duped about that.

2 June 2025
Rated 4 out of 5 stars

Fantastic Platform | Pricing Continues to Increase Drastically

I absolutely love this as my CRM platform and will not be changing any time soon. I did have to hire a HoneyBook Pro to make any sense of it, so beware of that (first time using a CRM).

It's 4 stars because the price has nearly doubled over the past few years. Unexpected and no notifications for renewals. Just beware that the first year pricing will be vastly different from future years!

9 June 2025
Rated 5 out of 5 stars

I enjoy the professional upgrade…

I enjoy the professional upgrade HoneyBook brings to my business. We were already organized but the addition of the client portal just really takes things to the next level while improving organization. I am very pleased with the ease of use and will recommend to my clients.

6 June 2025
Rated 3 out of 5 stars

Helpful Support, But Not Worth the Price for Light Users

Honeybook’s support team is solid. I’ve done okay using the tools to organize my projects, especially after spending a substantial amount of time setting up templates. As someone who doesn’t use it daily, the monthly cost feels too high. I even stopped taking payments through Honeybook because I was losing too much to fees. I wish there were a low-cost plan (something like $10/month) for users who only need it occasionally. I’m sticking with it for now because I’ve put in so much setup time, but I’m not thrilled with the value.

5 June 2025
Rated 5 out of 5 stars

HoneyBook stands out from the crowd!

HoneyBook stands out far above other software I've used in the past to organize and manage my coaching business, both in their product and in their customer service! I've only been using it for a few days, but I can see the momentum this great product will provide as fuel to my business as I continue to grow in the future.

5 June 2025
Rated 5 out of 5 stars

Founder/CEO

HoneyBook Software Company Platform has so many unique and innovative features for aspiring business owners, entrepreneurs, small business owners, teams, coaches, and for established businesses.

HoneyBook is definitely a game changer, from book keeping, email marketing, creating documents, landing pages, displaying and incorporating your brand in your company's voice, invoicing, payment processing, ease of use, and the list of features go on an on, but most important their exceptional customer service that's always there to help every step!!!

My personal experience with HoneyBook
has been great! I have a new company, a Brand Development and Digital Marketing Company and using and applying HoneyBook various software features to my business processes, has enhanced my business on so many levels.

I recently had some concerns pertaining to my account and I reached out to HoneyBook customer service team through chat and I had the privilege of working with Victoria!

Victoria listened to my concerns very carefully and she was diligent in her responses and communications with me, so that she could completely understand my concerns!

Victoria went above and beyond to address my concerns and resolve my issues! I'm so grateful an appreciative for Victoria and the HoneyBook team for all of their help and support!

Words can't express my gratitude! Thanks for addressing concerns and providing a resolution to my issue. Thanks HoneyBook for being innovative and creating a software that will grow with my company and my team as we continue to aim and stride to operate in excellence as a company, so we can provide exceptional service to our customers...

Thanks!
Sincerely,
Jonathan,
Founder/ CEO
PS4U Web
Brand Development and Digital Marketing Agency

29 May 2025

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