Honexcompany Reviews 

819
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 529 reviews, most reviewers were somewhat happy with their experience overall. Consumers consistently find the official website very simple to navigate and the online purchasing process exceptionally straightforward and fast. Many people appreciate the detailed product descriptions and note that the anti-snoring device successfully reduces snoring, helping them achieve a restful night of sleep. Some reviewers were not happy with the refund policy, mentioning expensive return shipping costs and significant difficulties in getting their money back. Consumers also experienced frustrating delivery discrepancies, such as receiving only one item instead of two during promotional offers. Others found the mouthpiece rather uncomfortable to wear during the night or felt that the product simply did not work for them.

What people talk about most

Product

Consumers find product to be ambiguous, reflecting a wide range of differing experiences. While some... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing severe disappointment and... See more

User experience

Customers report positive experiences with user_experience, highlighting that website navigation and ordering... See more

Order

Reviewers highlight ambiguous aspects of order, as experiences with the online purchasing process vary widely... See more

Refund

Reviewers mention negative feedback about refund policies, describing them as misleading and unsatisfactory.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering is so easy, I wasn’t happy about being continually offered other products though. The order is in £ and then turns into $ at checkout but the transaction has gone through my bank in £. I’ve... See more

Rated 4 out of 5 stars

Well, it was a long shot. But with my wife always complaining and moving to her own room, i had to take c chance. It works, no doubt! But it takes some time to get used to it. It's not the most comf... See more

Rated 4 out of 5 stars

It was easy to order from the website, the price is good, postage took a little while but got here in one piece.

Rated 5 out of 5 stars

I’ve have used an anti snore mouthpiece for five years. The previous one was uncomfortable, very large and pressed against my bottom teeth and I really had a hard time going to sleep. But I tolerated... See more



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3.5

Average

TrustScore 3.5 out of 5

819 reviews

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3.5

All reviews

(819)

549 reviews in the last 12 months

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Rated 4 out of 5 stars

Too many steps to finish the order

Too many steps to finish the order, too many popups offering discounts and side buys, not very clear the next steps (in the phone version). You need to be cleaner and more precise, the buyer will shop more with less visual stress

1 June 2026
Unprompted review
Rated 4 out of 5 stars

When I first received the anti-snoring…

When I first received the anti-snoring mouthpiece, I didn't know how to put on the product correctly, and I wore the mouthpiece upside down for the first 3 nights, causing teeth and palate pain.

I desperately thought this product again might not work on me and wrote an email to the customer service for help. The customer service replied quickly with proper guidance and instruction.

I corrected the way of putting on the mouthpiece, and it started working! Now my sleep is improving every night! Thanks to Honex and its customer service for not letting me give up so quickly on the product and the help that it brings!

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Super flimsy

Super flimsy. Doesn’t do anything to reduce snoring. Too soft to hold jaw in place or adjust in any way. Waste of money. Probably costs 10cents to make, if that.

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Hoping to replace my CPAP

The process dealing this company was quick and easy. I have been using a CPap for a year now and hate using it as my sleep is interrupted many times throughout the night.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

The Product Failed and So Did the Customer Service

I purchased the Honex Anti-Snoring Mouthguard in January 2026 after seeing it advertised on Instagram. The company claims the product can help reduce or eliminate snoring, and with over 5,000 five-star reviews displayed on their website, I felt confident enough to take advantage of their “buy 2 for the price of 1” offer.

Unfortunately, the mouthguard did not work for me at all. It failed to provide any noticeable improvement despite following the instructions provided.

What has been even more disappointing is the complete lack of customer service. Honex advertises a 30-day money-back guarantee, but when I attempted to request a refund, I found that email appears to be the only way to contact them. I have sent emails requesting assistance and a refund, yet I have received no response whatsoever.

A money-back guarantee is meaningless if customers cannot get a reply when they try to use it. Based on my experience, the product did not deliver on its claims and the after-sales support has been non-existent. I cannot recommend purchasing from this company, and the lack of communication has seriously undermined my confidence in the business.

4 January 2026
Unprompted review
Rated 4 out of 5 stars

Easy website to navigate but I did not…

Easy website to navigate but I did not appreciate immediate additional marketing saying the item I'd just bought would not do the job of curing snoring and that I needed to spend a further 30$ for another item. I nearly cancelled my order at this point. Be more up front. Offer them as an optional joint purchase. Don't claim the first item cures snoring if it doesn't.

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Works do not wake up because of loud…

Works do not wake up because of loud snoring. The noise was so loud I would wake the dog and he would paw my head or try to push me. Crappy sleep most of my life even if I was drunk .Thanks never had a sleep study just ignored it and loaded up on caffeine to avoid sleep problems at work . 29 years high stress job when you are young it dose not seem to matter , but as you age naps hit and waist the day.

21 May 2026
Unprompted review
Rated 1 out of 5 stars

Don't waste your time and money

Order: #13093

Terrible customer service, their own contact them email does not work. info @ honex.store

The product is terrible quality, it does not fit in my mouth properly as it's not custom and does not work. It's a generic dropship product. I had tried to reach out for a cancellation and refund and had silence.

Don't waste your time, the logic is that it will align your lower jaw so your tongue does not fall back and block your airway, it's a joke it barely changes your alignment and it's super uncomfortable. I am very dissatisfied at the crazy mark up and lack of communication. Please do not buy this product. Please do not remove this review I have all the proof that I was a customer and purchased and tested this. I have tried multiple anti-snoring devices and measured my sleep quality this did absolutely NOTHING, is expensive and was uncomfortable.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

It was refreshing to get exactly the…

It was refreshing to get exactly the product I ordered. I was updated on my purchase and it came as promised.

The mouth piece didn’t stop my snoring all together but I have a reduction in snoring by 75%. I have started to feel better in the morning and I have started to get deep sleep back into my sleep cycle. I would order these again.

27 May 2026
Unprompted review
Rated 1 out of 5 stars

THIS IS A SCAM DO NOT BUY THIS!!

THIS IS A SCAM DO NOT BUY THIS!!! If I could give ZERO stars I would. I never received the product!! Customer service is horrible they told me to contact the shipping company which I did . The shipping company told me they couldn't talk to me contact the company. Then company says it was undeliverable which is garbage because I receive multiple packages a day here. AND they refuse to give me a refund!!

26 May 2026
Unprompted review

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