Honest Mobile Reviews 

As always excellent customer service with assistance that is always helpful and easy to understand when rectifying a problem

After the Ai bot transferred me to an actual person I was very happy with the technical assistance they were able to provide me. The instructions were easy to follow and straightforward. My problem was resolved without any issues.

Quick and professional. Thank you Helen

Helen was so helpful. It took me a while to figure out the settings I needed to change. However that is due to my lack of knowledge. I really appreciated the final tips on how to use the SIM when at home and abroad. All sorted now. Thanks.

Great support as alwsys

Unfortunately due to the time zone I am in we
Missed one another and I managed to sort it but Milo had emailed me to ask me to screen shot the problem the following day

Helen provided clear and prompt advice, especially appreciated as it was needed on a Sunday.
E-Sim now working perfectly.

Excellent service from Milo, who was really helpful and quick to resolve my eSIM issue. Friendly, efficient and professional support. Thank you.

I really thought I had messed up my eSIM, but Helen got everything back up and running. Excellent service thank you.

High hopes and left deeply frustrated. Downloaded the sim into my Pixel 9 Pro. Followed their quite complex instructions nothing, The ai bot couldn't help. Then another 45 mins with their tech team, sending screenshots, changing names etc, asked them to refund me my £45. Hopefully they will. For me this is just not what is advertised. It involves chopping and changing phone setting to no avail. Sim now deleted after 3 wasted hours.

Milo on the support team was incredibly helpful. The Smart SIM upgrade missed some key steps which Milo talked me through clearly. If only all eSIM support was so helpful.

Milo was a great help figuring out my smart sim settings. He gave an easy to do how tos and made sure i got the most out of my smart sim!

Helen was AMAZING. Fast customer service, and issue resolved in minutes

Milo was excellent in his assistance for me. His instructions were clear, he was patient and went above & beyond to ensure my problem was solved and that i knew what to do going forward. Thanks Milo!

Downloaded an updated SIM card but didn’t work. Helen made the process very simple in guiding what I need to do quite speedy when she was available.

Helen at Honest Mobile led me through a tricky process efficiently and with great patience.

Milo was absolutely brilliant in helping me upgrade my existing Honest Smart SIM from 1.0 to 2.0 ahead of an overseas holiday.

He manually enabled the upgrade for me, explained the installation process clearly and took the time to investigate network coverage in several Caribbean destinations that weren't specifically listed on Honest's website.

He was friendly, knowledgeable, patient and genuinely helpful throughout. Thanks to Milo, I now have the upgraded SIM installed and working, with reassurance that I'll have coverage throughout my trip.

A fantastic example of customer service. Thank you, Milo, and well done Honest!

Just finished on the Honest mobile chat with Milo. I had some difficulty setting up my eSIM with my new phone. Milo was very patient and talked me clearly through the process. I even accessed settings on the phone I never knew existed! Five star experience from me.

Super prompt and helpful with instructions that are easy to follow