We purchased a set of side chairs a week ago and thought we didn't receive a confirmation email. I posted yesterday a complaining message. Today, we stand corrected! Last night I found the order confi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The leather bar stools with metal frames are of pretty good quality and feel sturdy. The only downside is the delivery time—since they ship from a warehouse in China, it takes quite a while to arrive.... See more
Company replied
Found these bar stools for a decent price here after looking everywhere else. They look very high-end and are comfy to sit on. Delivery was a bit slow and took a few extra days, but I'm satisfied over... See more
Company replied
The 4 dining chairs arrived very well-packaged and in good condition. They met our expectations in appearance and after 1-hour of easy manual assembly we are most pleased with our choice of the Home... See more
Company replied
Company details
Contact info
131 Continental Dr, Suite 305, 19713, Newark, United States
- +1 302-337-4447
- service@homeyfad.com
- homeyfad.com
3.0
Average
147 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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The leather bar stools with metal…
The leather bar stools with metal frames are of pretty good quality and feel sturdy. The only downside is the delivery time—since they ship from a warehouse in China, it takes quite a while to arrive. I placed an order on 12/11/25 and received it today on 1/5/26. Overall, I’m satisfied with the purchase once they finally arrived.
11 December 2025
Unprompted review
Reply from Homeyfad
Dear customer,
We’re glad to hear that you’re satisfied with the quality of our product.
We also appreciate your feedback regarding the longer order lead time. We are fully aware of this issue and take it very seriously, and we are currently working actively to find solutions to improve it.
Thank you for reaching back out to us. We would ask nothing else but to give you an excellent service and a happy customer. Your satisfaction always matters to us.
Thank you for your support and understanding of HomeyFad.
Sincerely,
HomeyFad Team
Email(ONLY ONE): service@homeyfad.com
Official Website: https://homeyfad.com/
Great and quick customer service…
Great and quick customer service responses!!
4 January 2026
Unprompted review
Reply from Homeyfad
Dear Michael Bullock,
Thank you so much for your feedback!
We are really glad to hear you had a positive experience with our customer service team.
We truly appreciate your support!
Best regards,
HomeyFad
2+ month lead time
I ordered from Homeyfad November 29th with a delivery advise of late December. The order wasn’t fulfilled until end of December which means wasn’t shipped from their warehouse in Yantian. It won’t arrive into LA/LB until 13th January and then needs to move across the country. I wouldn’t have ordered if I had known. Definitely won’t use them again. Let’s see the quality when it arrives…
1 January 2026
Unprompted review
Reply from Homeyfad
Dear customer,
We apologize for the inconvenience caused by the shipping delay.
To make up for this, we’ve upgraded your order to expedited shipping and emailed you the tracking details. Could you please confirm whether you have received it?
We truly recognize our mistake and are taking immediate steps to improve. Thank you again for your patience and support.
Sincerely,
HomeyFad Team
Email(ONLY ONE): service@homeyfad.com
Official Website: https://homeyfad.com/
SCAM!!
I placed an order over 2.5 weeks ago and it still says processing. I should see something by now saying it has shipped. No customer service at all!!
Hilary Newbold
12 December 2025
Unprompted review
Reply from Homeyfad
Dear customer,
We apologize for the inconvenience caused by the shipping delay.
To make up for this, we’ve upgraded your order to expedited shipping and emailed you the tracking details. Could you please confirm whether you have received it?
Thank you for your patience.
Sincerely,
HomeyFad Team
Email(ONLY ONE): service@homeyfad.com
Official Website: https://homeyfad.com/
Avoid This Company at All Costs
I placed a $3,000 order with this company and weeks later I have received absolutely nothing. Shipping timelines are completely fabricated, and the so called expedited option is meaningless. My order sat for over two weeks before even moving, and every update I received turned out to be false.
Customer service is beyond awful. Emails are met with excuses, contradictions, or outright lies. They will say whatever they think will delay you a little longer. One message says the order is processing, another claims it shipped, then suddenly it is backordered again. There is no accountability and no transparency.
At this point, I genuinely believe this company is operating dishonestly. Once they have your money, you are on your own. I am now days away from filing a chargeback because that is the only way to protect myself.
I am leaving this review as a warning. If you are considering ordering from this site, do not. You will waste weeks of your time, thousands of dollars, and be left chasing excuses. Worst online purchase experience I have ever had.
10 December 2025
Unprompted review
Reply from Homeyfad
Dear customer,
We sincerely apologize that our service has caused you disappointment and frustration.
Could you please send your order number to our official email address? We will then update you with the latest status of your order.
Thank you for your patience.
Sincerely,
HomeyFad Team
Email(ONLY ONE): service@homeyfad.com
Official Website: https://homeyfad.com/
Order HF6903
***Update February 25th
Homeyfad promised me a partial refund of $30. They are now ignoring my emails and have not issued the partial refund. I would like my refund.
I placed an order on Christmas Eve and received an order confirmation but nothing else. I reached out to the customer service email today and am waiting to hear back. After reading these horrible review I am almost certain the stools I ordered won’t actually be leather as promised. Or that something else will be wrong with them. I will update this review when I get a response.
23 December 2025
Unprompted review
Reply from Homeyfad
Dear customer,
Thank you for your patience.
We truly understand your concerns about your order. We have already replied to your email promptly with the latest status update of your order. Please feel free to reach out to us anytime if you have any further questions. We are here to assist you.
Thank you for your understand!
Sincerely,
HomeyFad Team
Premium Prices, Alibaba Shipping Time. SCAM
My $3,000 order supposedly shipped. It took them over 15 days just to process the shipment, and now it says it will not even arrive at the port for another 15 days. This is their so called “expedited” shipping. What a joke.
Why would anyone pay premium prices for items you can literally find on Alibaba for half the cost with the same shipping timeline? This website is a scam. Customer service is terrible and all they do is lie and stall.
If my chairs are not here by 1/15, I am filing a chargeback with my credit card company. I also had another cart with over $10,000 worth of items ready to purchase. That is obviously not happening anymore.
If you are considering ordering because you see a nice piece of furniture, save yourself the headache. Find it on Alibaba or Temu. It will be the same or faster shipping and guaranteed to be cheaper.
9 December 2025
Unprompted review
Reply from Homeyfad
Dear customer,
We’re very sorry to hear about your experience and understand your frustration. This is definitely not the experience we want our customers to have.
We would like to clarify that due to international transportation and the special nature and size of the goods, shipping times are different from domestic deliveries, which is normal. The shipping time displayed on our website reflects the standard international logistics process. If there is any delay caused by our mistake, we will absolutely take responsibility and will not avoid it.
To help us check your order status and resolve this as quickly as possible, please contact us directly by email and include your order number in the message. Our support team handles all order inquiries via email so we can properly track and document each case.
Once we receive your email with the order number, we will review the shipping status and get back to you with a clear update as soon as possible.
In addition, we apologize for not being able to respond in a timely manner due to a high volume of inquiries. Thank you for your feedback. We are actively addressing this issue and are committed to improving our customer service to provide a more satisfactory experience for our customers.
Thank you for your patience, and we appreciate the opportunity to assist you.
Sincerely,
HomeyFad Team
Run a small restaurant and was…
Run a small restaurant and was stressing about sizing for the new dining chairs. The support team at HomeyFad was super patient and walked me through the measurements to get it right. rare to get actual help these days.
17 November 2025
Unprompted review
Reply from Homeyfad
Dear Samuel Turner,
Thank you so much for sharing your experience!
We are really glad our support team was able to help you sort out the measurements and make the right choice for your restaurant. It means a lot to hear the guidance was helpful and made things easier for you.
We truly appreciate your trust and support, and we are always here if you need anything else!
Best regards,
HomeyFad
I had a great experience with HomeyFad
I had a great experience with HomeyFad. The lamp arrived well packaged and looks even better in person. The quality feels solid, and the warm light creates such a cozy atmosphere in my home — exactly what I was looking for.
Customer communication was smooth, and everything went as expected. I’m really happy with how the lamp fits into my space and would definitely recommend HomeyFad to anyone looking for stylish home decor pieces.
19 December 2025
Unprompted review
Reply from Homeyfad
Dear Dina,
Thank you so much for your thoughtful review!
We are really happy to hear the lamp arrived safely and that it looks even better in person. It is great to know the warm light and quality are creating the cozy atmosphere you were looking for.
We also appreciate your kind words about our service and communication. Thank you for your support and recommendation!
Best regards,
HomeyFad
I really like the travertine stone…
I really like the travertine stone table lamp. It is modern and looks amazing in the interior! Absolutely love it!
18 December 2025
Unprompted review
Reply from Homeyfad
Dear Kate,
Thank you so much for your feedback!
We are really glad to hear you love the travertine stone table lamp and that it fits so well with your modern interior.
We truly appreciate your support!
Best regards,
HomeyFad
Charged My Card Before I Placed the Order
They put the charge through on my card before I even placed the order. I was still on the shipping tab when the charge went to my account. When I saw how long it was going to take to get the chair, I decided not to purchase it. But they had already charged me for it. I had to call the bank and tell them it was fraud and now I have to get a new card and update all my auto pay bills that are linked to that card. Big fat headache. Poor business practice.
16 December 2025
Unprompted review
Reply from Homeyfad
Dear Jessie Leppin,
We’re very sorry to hear about your experience and understand how frustrating this situation must have been.
We would like to clarify that no charge is finalized unless an order is successfully placed and confirmed. In some cases, when entering payment details during checkout, your bank may place a temporary authorization, which can appear as a pending charge, to verify the card. This is not a completed charge and usually disappears automatically within a short time if the order is not completed. And this is a normal temporary authorization initiated by the bank, not an active charge made by the merchant.
That said, we truly regret the inconvenience this caused you and the stress it added. This was certainly not our intention, and we take feedback like this very seriously. We are continuously working to improve our checkout experience and communication to prevent similar misunderstandings in the future.
If you are open to it, we would be happy to review this case further and provide any documentation needed for your bank. Please feel free to contact us directly so we can assist you properly.
Please note that our only official communication channel is our support email: service@homeyfad.com.
We sincerely apologize for the inconvenience and appreciate you bringing this to our attention.
Sincerely,
HomeyFad Team
Buyers beware
Order product named "Atrovirens" on 10/26/25. Received product 12/13/25. Bad logistics. Product was scratched. No instructions. The product I got was not the same as the picture. It appeared as the bottom of the chair was adult size and matched with a kid sized top portion of the chair. The product I reveived is not the same as the picture. Literally, the chair I received has noticeably different parts than the image of the chair I bought. The material I got looked like cheap vinyl and was flat when it should have had some plush. I would return the product but I don't even want to deal with this company anymore. I will cut my losses. Hopefully, you don't make the same mistake. Definitely not worth the wait, money or frustration.
Since writing my initial review, Homeyfad has reached out to me. The company and I have come to a mutually acceptable arrangement. The company representatives were professional.
11 December 2025
Unprompted review
Reply from Homeyfad
Dear customer,
We sincerely apologize for your unsatisfactory shopping experience.
Regarding your situation, we are more than willing to offer any guidance or support that might help improve your experience. We have already sought a suitable solution via email from you and are looking forward to your prompt reply.
Sincerely,
HomeyFad Team
I just got scammed by this website for…
I just got scammed by this website for $5500 dollars. I put in an order on line for 3 barstools paid with amex and never got a confirmation. I called and left a message. Someone called and said the order was incomplete so they wanted to redo it in the phone with me on my debit card via Apple Pay. They kept claiming I was doing it wrong so the card got charged 4 times and when I found out they said they will credit me. I never got reimbursement, Apple Pay told me I was scammed and obvious never got the stools . I don’t believe any of the reviews and responses. The email they used was Homeyfad@ yahoo.com. The phone numbers listed don’t work and the guys who called me are all calling from different numbers. I am reporting them everywhere.
27 November 2025
Unprompted review
Reply from Homeyfad
Dear customer,
We are very sorry to hear this bad news.
After verification, there are 2 orders in our system. One order was shipped on November 27th, and the other is currently being prepared for shipment. We have provided you with email contact information. Please do not believe any phone numbers or email addresses that are not displayed on our website and claim to be related to payment.
Official Website: https://homeyfad.com/
Phone(Only one): 332-261-6457
Email(Only one): service@homeyfad.com
Finally, we once again express our apologies for what you have experienced. We will work together with you to solve this problem. If you have any other questions, please feel free to contact us.
Sincerely,
HomeyFad Team
Non existence customer service
I emailed this company twice with my latest email on Dec 5th They are just trying to make it seem like I didn’t. Check your emails. You have my money when the order was placed on Nov 14. order #HF4873. I will be filing a claim with PP and my credit card company soon.
7 December 2025
Unprompted review
Reply from Homeyfad
Dear customer,
We sincerely apologize for the inconvenience.
We'd like to clarify that our shipping process consists of two stages: first ocean freight shipping to the destination port, followed by UPS/Fedex delivery to your home.
Your order has arrived at the port. After the unloading is completed, UPS/FedEx will receive your package and deliver it to your doorstep.
Thank you for your understanding.
Sincerely,
HomeyFad Team
I would really rate my experience as incomplete…
I would really rate my experience as incomplete. The light we received is gorgeous and just what we wanted but it came with three of the globes for the light that were totally busted. We are still awaiting the promised replacement of the globes so our experience is awaiting arrival and so far we have not been able to get a response for a tracking number for the promised replacement globe.
14 November 2025
Reply from Homeyfad
Dear D JAMESON,
We sincerely apologize for not updating you sooner.
We have arranged the shipment within the promised 3 to 5 business days and also covered the cost of expedited shipping for you. We sent you an email on Nov. 14 containing the tracking link. Please check if you have received it.
If you have any further questions, please feel free to reach out to us via email.
Once again, we are truly sorry for the damage caused during transit. We are committed to providing you with a satisfactory solution, and we appreciate your understanding.
Sincerely,
HomeyFad Team
Absolutely horrible
Absolutely horrible. I put an order in over a week ago and never heard a word. I’ve contacted them on every platform possible, I finally received a response saying they need to check over the products. Their website said everything was in stock. Now I just want a refund for the nearly $700 worth of stools that haven’t been shipped. I don’t know what kinda chop shop this is but no thank you. I want my money back so I can buy something to sit on. Homeyfad is 5 thumbs down!
21 November 2025
Unprompted review
Reply from Homeyfad
Dear Amee,
We are very sorry that our processing time did not meet your expectations. We sincerely apologize for any inconvenience this has caused.
To clarify, our estimated processing time is 7 business days, and for large or multi-item orders, it may take up to 1–2 weeks. Because your order includes multiple items, we need a bit more time to carefully double-check all the details before shipping. This helps us ensure that everything is accurate and that your delivery goes as smoothly as possible.
At the same time, we have processed the cancellation request for your order as requested. The refund has been arranged and will be credited back to your original payment method within 7 business days.
Once again, we sincerely apologize for the concern this purchase may have caused, and we truly appreciate your understanding.
If you have any further questions, please feel free to reach out to us via email.
Sincerely,
HomeyFad Team
I never got the furniture i ordered
28 October 2025
Reply from Homeyfad
Dear Megan FitzGerald,
Thank you for sharing your feedback, and we sincerely apologize for any concern this situation may have caused.
We have followed up with you through email and reviewed the tracking information. Your package is currently out for delivery and is expected to arrive on the 20th. We also sent the tracking link so you can easily monitor the latest updates.
If you have any additional questions or need further assistance, please feel free to reach out. We are here to help and want to ensure everything goes smoothly for you.
Sincerely,
HomeyFad Team
Update 12-23-25 - Easy ordering and good selections
Easy ordering and good selections of what I was looking for. Great customer service that was promptly in touch with me to confirm order and adjust and correct an incorrect discount code that I applied. So far, very satisfied. Looking forward to receiving the lighting items that I ordered soon. Items seemed of nice quality and style and the lighting seemed of better quality than other company offerings.
Update 12-23-25 - Finally received my order, shipping took a month, but well packed and received. Lighting well packed and in good shape and seems as represented. Wish simple instructions were included, at least for the chandelier, as there are several small parts that are unusual and not evident as to their usage. Still, overall satisfied.
14 November 2025
Unprompted review
Reply from Homeyfad
Dear Joseph P,
Thank you for your detailed feedback and update!
We are glad your order arrived safely, well packed, and matches your expectations in quality and style. We also appreciate your comments on shipping time and instructions, and will share this with our team for improvement.
Thank you again for your support, and we are happy you are overall satisfied!
Best regards,
HomeyFad
Homeyfad is a top notch company
Homeyfad is a great company with a lot of integrity. I ordered some barstools from them and when they arrived it turned out they were the wrong height than advertised. Homeyfad reordered the barstools in the proper height and although it took a while for them to arrive from China, they did arrive and Homeyfad kept in constant contact with me. They were always courteous and professional. The barstools are great. But I can’t say enough about the company. It’s top notch.
7 November 2025
Reply from Homeyfad
Dear Marianne F,
Thank you so much for your thoughtful feedback!
We are truly sorry again for the initial height issue, but we are really glad we were able to resolve it for you and get the correct barstools delivered. It is also great to hear you are happy with the final product and our team’s communication throughout the process.
We sincerely appreciate your patience, trust, and kind words about our team!
Best regards,
HomeyFad
Updating previous review
We purchased a set of side chairs a week ago and thought we didn't receive a confirmation email. I posted yesterday a complaining message. Today, we stand corrected! Last night I found the order confirmation in the mail junk folder. Homeyfad replied promtly when we gave them that number. Thank you! I don't give the highest score here because when we tried to chat directly with Homeyfad, we are transferred to another service called JustAnswer.com that requires payment to get answers. What's up with that?
13 November 2025
Unprompted review
Reply from Homeyfad
Dear Raquel Brewer,
Thank you very much for your order and for placing your trust in us, and thank you for taking the time to share your experience.
Our team has followed up with you through our official email to ensure everything is clear and properly addressed. Please note that our only official communication channel is our support email: service@homeyfad.com.
We sincerely apologize for the confusion caused by the chat feature redirecting you to JustAnswer.com. This third-party platform is not affiliated with our customer support, and we are currently reviewing this issue to prevent it from happening again. It is always our goal to provide direct, reliable, and free assistance to our customers.
If you have any additional questions or need further help, please feel free to reach out. We’re here to support you and want your experience with us to remain smooth and positive.
Sincerely,
HomeyFad Team
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