Homewise Reviews 

262
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly supportive staff members for being extremely helpful, polite, and patient throughout the entire guidance process. Many active consumers warmly appreciate the clear, transparent explanations and professional advice provided by the advisors, which successfully puts their minds at ease. Some people were dissatisfied with unexpected service charges, hidden fees, and serious concerns regarding the long-term financial soundness of the agreements. Additionally, a few reviewers pointed out that property transactions could occasionally be much slower, more complicated, or present unexpected hurdles during the entire purchasing journey.

What people talk about most

Staff

Customers report extremely positive experiences with staff, highlighting their professionalism, patience, and... See more

Customer service

Clients share positive opinions on customer service, highlighting first-class support and thorough... See more

Service

People report positive experiences with service, consistently highlighting a professional and helpful... See more

User experience

Reviewers mention positive feedback about user experience, highlighting first-class service and helpful staff... See more

Price

Users describe disappointment and negative interactions regarding property pricing and financial agreements.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I made an enquiry as to how this scheme works to get it clear in both mine, and my wife’s head. I spoke to a delightful young lady called Mikki. She walked me through the whole process from start to f... See more

Rated 5 out of 5 stars

The whole Team from the start have been very professional, polite and friendly. The team give regular updates and professional help throughout, especially a nice gent, Manager Sam Stevens who h... See more

Rated 5 out of 5 stars

I found that Barney from Homewise extremely easy to talk to, he immediately put me at ease whilst explaining in a clear and concise way about what Homewise could offer me. At no time did I feel pressu... See more

Rated 5 out of 5 stars

So far so good. We are at the start of our Homewise journey and have been very impressed. Both Becci and Rhonda have been brilliant. They are empathetic, understanding, very well informed. All our que... See more


Company details

  1. Real Estate Consultant
  2. Real Estate Agents

Written by the company

Homewise is a family-run business that has been helping people find and secure the right home for their retirement for over 50 years. If you’re aged 60 or over and thinking about moving in England or Wales, Homewise can help. With a Home for Life Plan you could secure the home of your dreams for thousands less than the market value, and enjoy living there rent-free, mortgage-free and without any repayments for your lifetime. We’re not an estate agent, we don’t have a stock of property, and we don't own the properties you see on Rightmove or Zoopla, but we do have unique relationships with estate agents, homebuilders, and retirement specialists across the country, to be able to help customers aged 60+ find their ideal home. If you are aged 60 or over, visit our website and contact us to find out how we can help you find the perfect home, and be free of financial burdens in your retirement.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

262 reviews

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No recent history of asking for reviews

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4.6

All reviews

(262)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very pleased

It was great to talk with Gary yesterday. due to the background noise of other people talking, it was difficult to hear him. Otherwise, brilliant.

22 August 2024
Unprompted review
Rated 5 out of 5 stars

Friendly no pressure consultation

I was referred by a partner estate agent through to Homewise and had an excellent phone consultation with Kiera. She was very thorough,and was friendly and approachable throughout. I didn't feel under any pressure. After taking all the relevant details and explaining the plan, she emailed my personal illustration straight through along with a selection of properties that may be suitable for me. I have since emailed a couple of extra questions through which have been replied to promptly.

18 July 2024
Unprompted review
Rated 5 out of 5 stars

Kiera

Kiera, who met us at the offices, was very welcoming and accommodating to our needs. the company was not pushy at all on getting what it wanted so felt at ease

20 June 2024
Unprompted review
Rated 5 out of 5 stars

I would like to say a big thank you to…

I would like to say a big thank you to Homewise and particularly Rhonda ,for all the help and advise we have received , they have been professional and more importantly a pleasure to deal with .sure a change from most company's these days . Well done guys .

12 July 2024
Unprompted review
Rated 5 out of 5 stars

property purchase using Homewise

We discussed in detail about the company and how it works. Kiera was very friendly and knowledgeable. She talked me through every detail and was very helpful.
Two days later, I received a brochure, together with a detailed budget which was very favourable I would not hesitate to recommend Homewise to anyone looking to purchase a property

4 June 2024
Unprompted review
Rated 3 out of 5 stars

Its an option for some.

I contacted Homewise, having read various reviews and they are all over Rightmove. My partner and I wish to down size our house, we live in the London area and expect to have £900,000 left after sales. A budget of £600,000 to spend on a new house. So £300,000 to invest in us.
Aged 60, Homewise would give us £60,000 of the £600,000 for a 50% share in the new house. We would maintain and cover various costs and upon both deaths or care home, Homewise would sell the property. So our estate would receive 50% of the sale price. As property doubles on average every 20 years, its a very interesting option. Our present house has trebled in 17yrs.
I spoke to my IFA, who had one question before we got too excited. Homewise talk about up to 59%, how do you get the 59% investment? Simple, your older than 60.

Homewise and I had already exchanged a few emails and I had explained our needs. They arranged a phone call with an advisor. A very quick Q&A they estimated that at aged 60. They would offer £60,000 on a £600,000 purchase subject to T&C.
The Homewise offer was not substantial enough to be worth while to us. I understand why the offer was low, if we live another 25yrs. Homewise have a long wait for any substantial return and the rules on CGT may have changed. Its not a simple investment to either party.
As an option to buy a property, its very interesting and I would recommend looking at. Everyone’s situation is different.
I have read some of the 1 star reviews and feel some didn't understand the product fully. A home is a big and often complex investment, so please ask questions.

12 June 2024
Unprompted review
Rated 5 out of 5 stars

Our experience with Homewise was professional and extremely helpful

Our experience with Homewise was outstanding. Kayleigh was our contact, she was extremely helpful and went above and beyond to help us locate a possible property to purchase. She came across empathetic to our wishes, needs and decision. We did not go with Homewise in the end as we've decided to retain 100% of ownership. The scheme is a great one but just not for us. We would consider Homewise if our situation should change in the future.

7 June 2024
Unprompted review
Rated 2 out of 5 stars

Beware of extra costs

Went on the trust pilot calculator and got a price for a place but when I told them that it's a retirement flat they added on £12.000 I think they should state any extra costs and be more up front all I can say is beware of added costs we didn't go ahead

9 May 2024
Unprompted review
Homewise logo

Reply from Homewise

Thank you for your feedback Mrs Payne, as you may have seen, our online calculators show a quick indicative estimate based on the information inputted and using a freehold property as a guide. For accurate figures, it is best to speak with our team directly as every Home for Life Plan is bespoke and the price for the plan on any property will vary depending on circumstances and property criteria.

We remain here to help should you wish to explore your options and calculate your budget boost for freehold properties or retirement homes. There are always new opportunities coming to market and we could conduct a new search to see what properties are available within your budget that meet your needs.

Please do feel free to get in touch at any time.

Best regards, Rachel (on behalf of Homewise)

Rated 5 out of 5 stars

Informed and helpful

Tom was incredibly helpful. He was able to answer all of my questions and gave me an informed overview of the Home for Life Plan and examples of how it could give me more choice in buying a property while also safe guarding my future. At the same time, I never felt pressured to make a decision.

19 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, explained in detail the plan and alternative payment options. Very polite and helpful staff even though I decided not to go ahead with it.

5 April 2024
Unprompted review

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