Home Warranty Inc. Reviews 

Timely response. Great customer service. Easy process for submitting claims.

at first they told me everything would be put under one claim and that I would have a single deductible. Then they split the claims and would only cover 30% of the cost for the second part. When I called to tell them that I was told it both repairs were connected and that I was told that it would be one claim, Ron did everything possible to get me to say something that would disqualify the first approved claim from being covered. I told him I'm not the repair tech and don't know how to explain what happened. He then said that they don't cover subsequent repairs and that the second claim would be deleted completely. The second part was discovered a couple of hours after the first repair was made. How is this subsequent? Obviously both parts failed but it takes a while to notice the air is not cooling and to have the tech return. He can't just camp out at my house until the temperature drops. Before I could get the number of the second claim, he deleted it from the system without a trace. He claimed that the calls were transcribed and that at no one ever told me it would be one claim or that it would be covered which is not true. He claimed to be reading it and it was clear it was a summary, not what was actually said. He did not provide the transcripts or the contract which he states doesn't cover "outside lines" (which is not what was broken) or the second part that was needed to repair the initial breakdown. All he said is "that's just the way it is". The contract is not available for viewing anywhere in the portal either. The links take you in a loop. Why would they not make it available unless its to be able to interpret the language to their benefit. He also claimed that they tried to contact me and I didn't answer so that's why another company (of their choosing) was assigned to it even though I had somebody working on it. I was told my company is in network so that was not the issue either. He just wanted an excuse to not pay for anything. He can take my bad explanation of what happened as a reason to cancel a claim but will not honor the statement made by the other rep. If anything, he should have called the repair company for a proper explanation and adjusted the claim accordingly like the first lady had done. The claims department reached out and I accepted the resolution. However, I am leaving the review as is because all this still had to happen in order to achieve a fair outcome.

The whole process was fairly simple. At the end, once I submitted the paid invoice for the repairs I received the echeck very quickly.

The serviceman you recommended was great.
Prompt service.

The CS rep was extremely helpful and courteous. The claim was completed the next business day after being opened on a Sunday no less. Fix was completed quickly, no hoops to jump through regarding payment or otherwise. Easy process all the way around and pleased with current results.

I called and immediately I received notice that my claim was accepted and we called the air conditioning service the next morning and the tech was out by 10:30 am and diagnosed the problem and two hours later returned with the new board. The air was up and running by the afternoon. I am very greatful!

Awesome customer service! It was our first time needing to request service. It was perfect. Very responsive and helpful. And best of all, an English-speaking human answers the call.

Spin Cycle Repair and Sales are the best apliance Repair service. Why try the rest when you can get the best, Spin Cycle Repair and Sales!!

It was fine.

Everything always goes smooth. Thank you.

We had a problem with the repair company that had come to fix our dryer. Both Shane and Ron stepped up and resolved the problem to our satisfaction. Home warranty is a first class company that puts customers first.

Nice and fast respone

Repair was approved but after two weeks parts were not available and no availability was projected. I wanted to move to a replacement settlement but you refused. NOT HAPPY

Renewal simple. Claim processing - couldn't be easier. Most technicians wince when you tell them you're using a home warranty. Then they're pleasantly surprised when they find our that they only have to talk to Home Warranty rep to explain the problem and the repair. AND you don't have to use an "Approved Technician".

Carlos did a great job

I never do warranties but I am glad we did. Easy procedure, quick, very helpful and friendly. What more could you ask for?

Had top of line LG Refrigerator ($5,000+). Had a problem and repairman come out 3 times starting May 11, 2026 till 5 June 2026. After doing without a refrigerator for over a month, he said it was not repairable. Settlement was less then $1000 and was not a French Door but lady deemed it was a like refrigerator. I was also charged for service call when I called and then paid the serviceman a service charge. I had to call and still have not received reimbursement for the service call. I would not recommend Home Warranty, Inc. to anyone. For those individuals that are not familiar with computers, they are in trouble. Everything is done over the computer. Not a good Home Warranty.

My fridge was inspected and found non fixable and replaced with a new one the same day. No time was wasted and it ended well.