Hometap Reviews 6,932

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,076 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, often highlighting specific individuals who made the process easy and stress-free. The customer service is frequently described as exceptional, with many appreciating the detailed explanations and constant communication provided throughout their journey. People found the overall service to be excellent, noting the efficiency, ease, and quick response times that contributed to a seamless user experience. Some people also felt that the process was very convenient and that the representatives were very responsive to their needs and questions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, patience, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, patience, and... See more

Service

Reviewers highlight positive aspects of service, noting that the process moved quicker than expected and was... See more

User experience

Reviewers mention positive feedback about user experience, with many describing the process as simple, easy,... See more

Response time

Customers had positive experiences with response time, with many reviewers highlighting the quick turnaround... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hometap made the home-loan experience so easy to navigate. The software to explain loan process was what sealed the deal. It was very transparent and user friendly. I appreciate Phil my advisor very... See more

Company replied

Rated 5 out of 5 stars

Grant was an absolute pleasure to work with with. If you have ever done a loan especially a mortgage loan of any sort you know how absolutely frustrating the process can be. Grant was upfront, straigh... See more

Company replied

Rated 5 out of 5 stars

The collaboration and understanding I have with my Investment Manager (Victor Nunez), very professional, knowledgeable and knows what he is doing. Provided me with options, was very caring, explained... See more

Company replied

Rated 5 out of 5 stars

Our loan representative Daisha was amazing!! Great personality, very helpful with any and all questions. The whole process was very easy and relaxed. I would highly recommend Hometap to anyone that ne... See more

Company replied


Company details

  1. Alternative Financial Service
  2. Non-Bank Financial Service

Written by the company

Hometap lets you tap into tomorrow's home value, today - without having to make monthly payments. Hometap is an investor that provides qualified homeowners a new way to fund important opportunities including renovations, small businesses, debt repayment and education.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great and professional service

I have a great experiencied work with Nicolas very profesional and He explained and guide to me all the process

13 May 2026
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Reply from Hometap

Thank you, Annabella! We're happy to hear the team provided you with great and professional service.

Rated 5 out of 5 stars

This has been a great experience from…

This has been a great experience from start to finish! Brian, my contact, explained everything to me on our first phone call and kept me informed throughout the entire process, which was seamless!

12 May 2026
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Reply from Hometap

Thank you for sharing your experience with us!

Rated 5 out of 5 stars

Zach from Hometap explained the how the…

Zach and the staff and associates from Hometap explained the how the loan works and the different payback options. Zach stayed on top of everything and let us know what we had to do on our end. I was surprised at how quick the final offer came through. This type of loan is perfect for my wife and I at this point in our lives.

12 May 2026
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Reply from Hometap

Thank you, Philip! We're happy to hear this has been the perfect option for you and your wife.

Rated 5 out of 5 stars

Nick is best advisor in my inter loan…

Nick is best advisor in my inter loan process he makes my transjection smooth i will recommendation them other

5 May 2026
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Reply from Hometap

Thank you! We're happy to hear the team provided you with a smooth transaction.

Rated 5 out of 5 stars

Breanna was amazing to work with

Breanna was amazing to work with. She worked with our schedule as well as answered any and all questions we had throughout the process.
This company was very transparent with everything and it was a perfectly seamless process!

12 May 2026
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Reply from Hometap

Thank you, Jen! We appreciate you sharing your experience with us.

Rated 5 out of 5 stars

Ronald R

Ronald R. was slow and deliberate in his presentation and always made sure to answer all of our questions on each part of the process before moving to the next step. then he would recap each part to ensure we could connect the whole process.

12 May 2026
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Reply from Hometap

Thank you, Paul! We're happy to hear you found the team to be well connected throughout the process.

Rated 5 out of 5 stars

Eric made each step easy for me

Eric was my advisor and he communicated promptly at each step to move forward. I think this was the best financial decision for me to get money out from HEI to play off some of my credit card debts at this point of my life. I’m relieved that I’ll be able to manage my life better with this money!

11 May 2026
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Reply from Hometap

Thank you, Noriko!

Rated 1 out of 5 stars

It’s predatory lending for sure

It’s predatory lending for sure. They got me I don’t even understand it but I needed money they make it hella harder than it sounds and you’ll never fully understand what you agreed too

4 May 2026
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Reply from Hometap

Hi there, thank you for reaching out in regards to your concerns with your investment. Our team has been trying to get in contact with you but unable to connect. Please call us back as soon as you're able to so we can better understand your experience.

Rated 5 out of 5 stars

Shawn made the process easy and…

Shawn made the process easy and efficient. He explained everything clearly and answered all of my questions. Shawn is very personable and easy to work with.

11 May 2026
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Reply from Hometap

Thank you, Sherrell!

Rated 5 out of 5 stars

My experience was great

My experience was great. Very helpful. My representative was very polite, very knowledgeable and explained the process clearly. Very responsive.

11 May 2026
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Reply from Hometap

Thank you, Errol!

Rated 5 out of 5 stars

Easy to work with

Very easy to work with and professional.

4 May 2026
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Reply from Hometap

Thank you, Bill! We're happy to hear you found the team easy to work with and professional.

Rated 5 out of 5 stars

My experience with Hometap was great!

My experience with Hometap was outstanding, because my representatives Melissa Johnson walked me through the process and explained every detail with patience. Moreover she made herself available, and returned every phone call in a timely manner.

1 May 2026
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Reply from Hometap

Thank you, Gloria! It's fantastic to hear you found the team helpful every step of the way.

Rated 5 out of 5 stars

Noa was really great

Noa was really great. He went over everything he. helped me do things made everything very clear. And he was very professional. I enjoyed working with him.

11 May 2026
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Reply from Hometap

Thank you, Deborah! We're happy to hear you enjoyed working with the team.

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