Homesecurity1st logo
Visit website

Homesecurity1st Reviews 83

•
TrustScore 4.5 out of 5

4.5

Security System Installer
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, efficiency, and helpfulness. Many people noted the quick response times and the team's technical competence, which contributed to a smooth and effective experience. The company's ability to address various issues and provide reliable solutions is frequently mentioned, with consumers appreciating the knowledgeable and skilled technicians. However, some customers also noted that finalising paperwork could take an excessive amount of time. Additionally, a few people mentioned experiencing delays in getting their system updates completed, with one reviewer waiting almost two months for their zones to be updated on the program.

What people talk about most

Service

People report positive experiences with service, consistently praising the professionalism and efficiency of... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, efficiency, and... See more

Response time

Customers had positive experiences with response times. Many reviewers highlight the quick and punctual... See more

Technology

Reviewers highlight positive aspects of technology. Customers consistently praise the high technical... See more

Based on these reviews

Rated 4 out of 5 stars

Very efficent security installation and excellent staff. However finalising the paperwork took excessive time hence 4 not 5

Rated 5 out of 5 stars

I have had excellent attention from Homesecurity1st in the past. This time I needed my Paradox system serviced including checking all 32 sensors and beams. Two beams failed to connect but a cost-effec... See more

Rated 5 out of 5 stars

I had some trouble getting my current alarm installer to come out and fix our broken alarm, I Whatsapp'd Homesecurity1st and they came out the next day. Nathan and Daniel were thorough and competant... See more

Company replied

Company details

  1. Security System Installer
  2. Burglar Alarm Store
  3. Closed Circuit Television Store
  4. Home Automation Company
  5. Security System Supplier

Written by the company

Homesecurity1st is a PSIRA registered, security based installation, maintenance and repairs team, with years of experience and a comprehensive knowledge of the systems and brands available in South Africa to best offer you the safety and security for your home and family or business. We are excited to be able to assist our clients – both personal and business – with professional installations of all of your security needs. Which means you have the very best expertise at your fingertips. We offer you a efficient and reliable service so that we can help to create a secure environment for you and your family or your business. Within this, we also offer smart home (automation) possibilities. Everything from gate and garage door openers to being able to switch on lights or appliances from your phone. All features working in unison to add to our customer having a safety and security advantage. We look at each project holistically, ensuring we get you the security protection you are looking for. At Homesecurity1st we aim to put your safety and security fears and worries at ease, from the outside in. We offer a wide range of products that will certainly meet all of your safety and security needs and remain within your budget. Our process is simple, we come and give a no obligation quote and give our experienced advice on what the best security fit is for you and your budget. Safety and security is our business and we want to make sure our customers feel at home, at home. We make sure that every aspect is covered, reviewed and explained in order to give complete peace of mind to our customers. Our experienced team are available on WhatsApp day or night ensuring that we deliver the very best security features that have up-to-the-minute technologies to keep the things you love safe. We enjoy a 100% customer satisfaction rate and are happy to know that every project we complete our customer is assured and comfortable with the security of their household.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

83 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

very professional team to have on site

very professional team to have on site, love their respectful approach to client, enjoyed the fact that they communicate, not only to client, but also umong themselves - YES, I can recommend HomeSecurity1st!

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Quality work. Thanks Homesecurity1

Great work from the Homesecurity1 team.
Very knowledgeable, everything from the paper work to the installment was done in about a week for my CCTV cams.
Quality services. Hikvision Camaras, solid brand choice.

Extra Star for traveling out to my area. Despite being a fair distance from their business location.

Will definitely be the first company I go to for future security needs.
Thanks to Craig, Nathan and Daniel.

23 March 2026
Rated 5 out of 5 stars

home security 1st is outstanding

Once again home security 1st delivered! This time my cctv cameras had gone down and they managed to detect the problem instantly - replaced what needed and got all cameras up and running! Professional and friendly staff - highly competent - manager
Is super approachable and understanding. Their customer service is 20 out of 10. Highly recommend! Try them! You won’t be disappointed.

16 January 2026
Rated 5 out of 5 stars

Quick, friendly, resourceful and most importantly trustworthy

Had my car broken into, immediately reached out to Craig and he had his technicians out to my property within a day or two. Technicians were nice and friendly, answered all my questions, managed to sort out my alarm system even though I didn’t have the master code (even changed the master code for me) and were resourceful in fixing an older beam.

Craig’s after sales communication has also been great and didn’t try to upsell me to any new equipment. Definitely recommend them and will happily use them again.

14 January 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look