I am quite happy with Homeroom itself. The product I ordered though. Don't get me wrong, it's beautiful. It does what it is supposed to. But.. So I ordered an armchair and the first thing I re... See more
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One of my deliveries was great. While with the other I had issues with changing address of delivery. It was way too complicated and not great customer service. Website is easy to use and prices are... See more
Company replied
Superfast delivery. Ordered vitrinskåp and got it delivered in 2 days. One of the best furniture items i have at home now. Thanks for giving discount as well every now and then. Also good packing of t... See more
Quality of the furniture and it came as a discounted price.
Company details
- Furniture Store
- Decoration and Interior Design Store
- Home Goods Store
- Home Improvement Store
- Outdoor Furniture Store
Written by the company
Homeroom har Skandinaviens största sortiment av möbler, utemöbler och inredning online. Skapa ett hem som reflekterar just din personlighet och stil. Hos oss hittar du allt till sovrum, vardagsrum, kök, trädgård m.m. Handla enkelt och tryggt på Homeroom.se.
Contact info
501 86, Borås, Sweden
- 033225033
- customerservice@homeroom.se
- homeroom.se
Allt för hemmet
4.2
Great
6K reviews
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Reply from Homeroom Sverige
Hi Alexandra,
Thanks for your review!
Prices for shipping are based on the weight and volume of the item ordered. For the larger goods, only home delivery is available and then shipping is slightly more expensive.
With kind regards,
Homeroom team
The product was nothing like the design…
The product was nothing like the design on the website. Poor workmanship plus lots of scraches. I would never recommend this to anyone.
1 December 2021
Reply from Homeroom Sverige
Hi Marione,
Thanks for your review!
How sad that the product did not meet your expectations, we really apologize for that. You are welcome to contact our customer service so that we can help you further.
With kind regards,
Homeroom team
Reply from Homeroom Sverige
Hi Jonathan,
Thanks for your review!
We are so happy to see that you are satisfied.
With kind regards,
Homeroom team
Poorly constructed desk
The product I purchased, a desk (Skrivbord Inarch in their webpage), was very poorly made. The design was beautiful and that's what made me buy it, but the quality was terrible. Some parts of the wood were bumped already when the package arrived. The material was falling apart when assembling the pieces. The guides to place the drawers were misplaced, and the assembly instructions were not clear enough. Finally, the pieces to attach the table legs were not the correct ones for that model. So overall, it was a pretty bad experience with this product. The only positive about this is that Costumer service has been very responsive and helpful.
15 November 2021
Reply from Homeroom Sverige
Hi Olivia,
Thanks for your review!
How sad that you are not happy with the quality of the desktop. We really apologize for getting the item in this condition. It's good that you got the help you needed from our customer service. You are always welcome to come back to us if you have any questions or concerns.
With kind regards,
Homeroom team
Took 1 month to hear that product is not available in warehouse and will take 20 weeks to deliver
Ordered a mirror on Homeroom that was advertised as available for delivery in 2-5 days. Received invoice and note that the order would be shipped.
Started contacting customer service when no delivery had been completed after 14 days. After 1 month and 4 calls to customer service, finally get told that the mirror is not actually in the warehouse and there likely was a mistake in the inventory count.
As a result, waited for 1 month, still don't have a mirror, no compensation offered. Shame, won't try again.
9 November 2021
Unprompted review
Reply from Homeroom Sverige
Hi Sebastian,
Thanks for your review!
We are very sorry to hear about this. Of course, we will take this with us so that we can improve.
We would very much like to give you some sort of compensation for this and you are warmly welcome to contact us via our Facebook so that we can help you further.
With kind regards,
Homeroom team
Avoid this company
Avoid this company. Low quality furniture. My shelf was broken on arrival....
21 October 2021
Reply from Homeroom Sverige
Hi Amir,
Thanks for your review!
We are sorry to see that you are not satisfied with your product. You are welcome to contact our customer service so that we can help you.
With kind regards,
Homeroom team
Reply from Homeroom Sverige
Hi Ehsan,
Thanks for your review!
We are so happy that you shop with us.
With kind regards,
Homeroom team
I am very pleased
I am very pleased! High quality products. Fast shipping. I will definitely buy something else in the future. I recommend!
5 October 2021
Reply from Homeroom Sverige
Hi Anna,
Thanks for your review!
We are very glad to hear that you are happy with your experience with us.
With kind regards,
Homeroom team
DO NOT BUY FRO THEM - Cancelled my order after waiting 5 weeks
Cancelled my order after they made me wait for it for 5 weeks!
I ordered ceiling lights and estimated delivery was 3 weeks.
I called customer service after 2 weeks and they assured me it will arrive next week.
That did not happen.
I called again and they asked me to wait 3 more weeks.
Even after 2 more weeks then I received email that my order has been cancelled.
DO NOT RECOMMEND anyone from buying from them!
1 October 2021
Reply from Homeroom Sverige
Hi Vaibhav,
Thanks for your review!
We are very sorry to hear about this and we really apologize.
All sales of these lamps have been stopped due to the products not meeting our safety requirements and we care about your safety. If there is anything we can do for you, you are welcome to contact our customer service.
With kind regards,
Homeroom team
Reply from Homeroom Sverige
Hi Jeronimo,
Thanks for your review!
Great to hear that you feel that way and that you shop with us.
With kind regards,
Homeroom team
Late replies
Late replies. Returns and refunds not made on time. Been waiting for 3 weeks.
30 September 2021
I bought a 20kg vase from Homeroom that…
I bought a 20kg vase from Homeroom that arrived completely destroyed and broken to pieces in the box. I contacted them for a refund and they promised to reply in 24hrs. 1 week later they replied and asked me to pay to return the 20kg vase (thats broken into pieces, no idea why they want it back) and refuse to issue a refund. I am not prepared to pay to return 20kg of broken pieces. It's terrible customer service and bad for the environment to be shipping back 20kg of trash.
17 September 2021
Unprompted review
Reply from Homeroom Sverige
Hi James,
Thanks for your review!
We apologize so much for getting a broken vase from us. We have sent an email to you confirming that you have been fully refunded and that we do not need the vase in return.
With kind regards,
Homeroom team
Too long delivery time
Too long delivery time, over the stated one in the order confirmation
15 September 2021
Reply from Homeroom Sverige
Hello,
Thanks for your review!
We really apologize for this, we have sent you an email with information about the order and we are of course responsible for the shipping cost.
With kind regards,
Homeroom team
I had a good experience with them
I had a good experience with them, the furniture arrived as they have mentioned on the website also I had a problem with it and they have refound me some money. so I would recommend it.
15 September 2021
Reply from Homeroom Sverige
Hi Ardi,
Thanks for your review!
We are so happy that you had a good shopping experience with us.
With kind regards,
Homeroom team
I ordered a tv bench which arrived with…
I ordered a tv bench which arrived with faulty pieces, now i've been waiting for 3 weeks with no tracking information on when the replacements will arrive
15 September 2021
Reply from Homeroom Sverige
Hi Carlos,
Thanks for your review!
We apologize for this and will of course help you in the best way. We have now sent you an email regarding the delivery for the supplement.
With kind regards,
Homeroom team
Impressed with the look and quality of…
Impressed with the look and quality of the cabinet, but the assembly instructions were as difficult as hell.
8 September 2021
Reply from Homeroom Sverige
Hi Stephen,
Thanks for your review!
We are glad that you are satisfied with the look and quality of the cabinet. We thank you for your feedback on the maunal and take it further so that we can develop.
With kind regards
Homeroom team
Reply from Homeroom Sverige
Hej,
Tack för din recension!
Inte alls kul att se att du är missnöjd. Du får självklart skicka tillbaka varan om du inte är nöjd med den. Behöver du en ny retursedel hjälper vår kundservice dig med en ny.
Med vänlig hälsning,
Homeroom teamet
Shop with useless customer support.
After four calls, they still haven't solved my problem.
Even by their answers here you can judge how worthless they are, they do not answer people on email, but ask to contact them on Facebook. How can you be so dumb as to assume that everyone should have a Facebook account?
1 June 2021
Unprompted review
Reply from Homeroom Sverige
Hi Anar ,
Thanks for your review!
We are very sorry that there was a problem with your contact and order with us. This is under all criticism.
We have tried to contact you here directly via trustpilot but have no other contact information to go to and thus we refer to a page where you get in touch with the same person who answers your review here on Trustpilot, only for your benefit.
You are also warmly welcome to contact our customer service for further help if it works better for you.
Sincerely, Homeroom team.
AVOID AT ALL COST
AVOID AT ALL COST
Ordered over 2 months ago and still no sign of delivery. Contacted support and they are hopeless, they forget to answer emails and they have no idea of how to help only blames suppliers.
27 May 2021
Unprompted review
Reply from Homeroom Sverige
Hi Martin ,
Thanks for your review!
We are very sorry that your order did not arrive as scheduled. We of course want to help you further with this so that we can either look up the package, send you a new one or arrange a refund. Please get in touch with us via Facebook and we will take this together as soon as possible.
Sincerely, Homeroom team
Horrible experience !!
Horrible experience !!
The first time homeroom sent used products with scratches. the second experience was even more unpleasant. they had this advent sale on lamps and i spent all sunday looking for the right lamps. two days later, they sent an email stating that they were not in stock. there were 5 products and you could clearly say that they did wrong with the price now they are trying to hide it by saying 'Product out of stock' will never buy anything from it.
Boycott HOMEROOM!
9 December 2020
Unprompted review
Reply from Homeroom Sverige
Hej!
Tack för din recension.
Och beklagar så mycket att din beställning inte gick igenom som normalt.
Vi har tyvärr haft ett tekniskt fel där procentrabatten blev helt fel och vi justerade priserna så fort detta upptäcktes. Tyvärr drabbades några kunder som köpte produkter på extremt hög rabatt som blivit fel och vi ber om ursäkt för detta!
Med vänlig hälsning, Homeroom team
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