Homeppl's process was so efficient which helped to really take that stress off of our plate after having been looking for a home. The steps were simple, easy to follow and didn't require too much... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just wanted to give a shout to Caitlin, Ludmila and Lana who have been exceptionally and consistently helpful for a very long time. Resolving all queries in a fast and efficient manner. Truly standout... See more
Company replied
Caitlin was so lovely and friendly - I found some of the online sections frustrating to fill as my circumstances are slightly complicated and so I left it for a few weeks. I decided to come back to it... See more
Company replied
I am at TEN DEGREES and we are working with HOMEPPL from the last 4 years approx.This company is great and efficient.I specifically want to mention CAITLIN's name because she is awesome and very helpf... See more
Company replied
4.2
Great
703 reviews
Replied to 76% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Caitlin was very helpful today
Caitlin was very helpful today. She helped me solve some issue and made some adjustments. She was very polite and responded to my questions very quick. Thank you very great service
7 November 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Great company
Gaetan was very helpful, prompt replies and really addressed my concerns even when I made errors on the form
6 November 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Caitlin was attentive and supportive.
5 November 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Gold tier human aspect of customer service
Have just gone through referencing with home ppl. While applications can be stressful , and going through issues with my banking made it harder the human aspect of home ppl is amazing, especially Caitlin , nothing was ever too much and she was so reassuring to me throughout the process . My partner was finished in less than 24 hours - mine took an extra day as I needed extra documentation - but I can’t fault how amazing their Customer service team is / they are so patient and understanding and I would happily go through their process again when we do need to move as they honestly have been amazing. Thank you Caitlin!
4 November 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Extremely helpful service
Caitlin is always very helpful and extremely informative.
1 November 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Great thorough and professional referencing company
Recently had to undergo referencing with Homeppl for a new apartment. Few challenges as I have changed job, the crew at Homeppl were great and reassuring. Caitlin was very helpful with my application advising what I needed to complete referencing. Would highly recommend!
30 October 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Quick response and extremely effective…
Quick response and extremely effective help.
30 October 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Good job and Sean was promptly…
Good job and Sean was promptly responding to text and giving me a proper resolution
Cheers keep going Sean
25 October 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Quick Response!
25 October 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Had a problem and it was sorted out…
Had a problem and it was sorted out quickly and easily
23 October 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Bit of a Mess
It's clear there is a lot of miscommunication between people within the company, as well as with the agents they are contracted with. Really frustrating and unclear online application. The messaging directly with people is the one thing that was helpful in all the problems.
21 October 2024
Unprompted review
Reply from Homeppl
Hello,
Thank you for sending us your feedback - we are sorry to hear about your experience with us on this occasion.
I am sorry to read that there were some issues, if you do have any questions or need any clarification please feel free to reach out to me directly on support@homeppl.com FAO Katie or via live chat.
We are grateful for all feedback, both positive and negative, and of course will carefully analyse your comments to make any adjustments that could help us improve our service going forward.
Wishing you a lovely day!
Katie
Gaetan is an absoloute star and made…
Gaetan is an absoloute star and made the process so so easy for me despite being super stressed, Gaetan reassured me and came back with updates & answers so quickly!💪
17 October 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
all the staff are so helpful and quick…
all the staff are so helpful and quick with responding!
15 October 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Very good help with questions and quick…
Very good help with questions and quick responses.
14 October 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Catlin was super fast to respond and…
Catlin was super fast to respond and gave personalised answers to my situation.
14 October 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
I had an issue with the contacts I had…
I had an issue with the contacts I had provided for referencing and Caitlin from home people was very quick and supportive to help me with my that and one of the contacts I had to changed even received an emails within minutes which speeded up the process
14 October 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
I was very skeptical but had a great experience
I was very skeptical at first given some requirements are quite detailed, but had a great experience! Got approved within less than 24 hours and the support team always responded within minutes to clarify my questions.
10 October 2024
Unprompted review
Reply from Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.