Home Pieces Reviews 

44
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Wonderful owner, my first package got lost in post and she was very tentative in chasing up the delivery company for me. Turns out the tracked package was deemed lost and she offered to repost another... See more

Rated 5 out of 5 stars

Home pieces has such a beautiful extensive home range and brilliant customer care . I started to follow home pieces on Instagram and have been inspired from day one . There is price range to suit all... See more

Rated 5 out of 5 stars

Ordered the organic beaded mugs. They are absolutely beautiful. Just as described and photographed. Really nice quality, and substantial to hold. Nicely packaged on arrival. Seller was prompt and he... See more

Company replied

Rated 4 out of 5 stars

Lovely items, good value and fast delivery. I did have an issue with getting a response for a return however it appears my email had gone to junk so a genuine error and reason for delay. The issue wa... See more

Company replied

Company details

  1. Home Goods Store
  2. Furniture Store

Written by the company

A family run business offering a wide range of carefully selected investment home pieces. High quality décor and accessories for every home. Unique lamps, bespoke vases, furniture, and more.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

44 reviews

5-star
4-star
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1-star

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4.5

All reviews

(44)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely vase

Love my new vase as it’s exactly the right size and colour for the space. Came when expected and no damage despite it being a fragile thing

10 October 2024
Rated 4 out of 5 stars

Holton Bistro Set…

Bistro set arrived on time but missing two cushions. Home Pieces’ customer service promptly arranged delivery of cushions very quickly.

17 July 2024
Rated 1 out of 5 stars

Tiny Picture

Scale of picture on website is deceiving. My fault, as I thought it was inches not cms. It is like a postcard. No option to buy bigger.

6 April 2024
Rated 5 out of 5 stars

Quality products

Products are great quality and I love tye designs ... perfect !!!
Well packaged and prompt delivery ... would not hesitate to purchase from this company.

6 November 2023
Rated 1 out of 5 stars

I never take the time to write reviews…

I never take the time to write reviews but I want to make other people aware how unprofessional this company is! Ordered a vase 11 days ago for a birthday present which should of been delivered within 3-5 days . Still not been received, rang the company Friday , sent an email chasing it up to which I’ve had no response, and also rang again today. Obviously they don’t care about customer service as they’ve not even taken the time to give me an explanation as to why, more annoyed as I could of got it off another retailer and the birthday present would not of been late. If you find the product on a different website get it off there and avoid this company!! Then you’ll get it.

26 October 2023
Unprompted review
Home Pieces logo

Reply from Home Pieces

Hi Victoria

Firstly I am truly sorry about the delay in receiving your item especially as it was a birthday gift. I am also very sorry that you had thought we didn’t respond to you and didn’t provide an explanation. I had replied to your email on the 3rd of Nov 10:23am and I also sent a follow up email today at 1:30pm as I hadn’t had a response. Please may you kindly check your inbox. I would like to resolve this ASAP for you.

Again, I’m truly sorry for your disappointing experience.

Kind Regards
Shenee

Rated 1 out of 5 stars

Really poor customer service

Really poor customer service, have reached out to them for over a week and no response, some of the cushion covers are not true to size, also some description are incorrect, says sage and in fact are mint, also some of the pillow cases are fraying. Really put me off social influencers who get free pillow cases and promote on there page. Glad i paid via paypal so i shall claim my refund back.

28 July 2023
Home Pieces logo

Reply from Home Pieces

Hi Rukeya please may you kindly check your emails. I have sent two, one last week and another yesterday. I haven’t had a response as yet. They might have gone to your spam folder. I have also tried to call you. I would really like to get the issue resolved for you ASAP. Best wishes. Shenee

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