HomeOK Reviews 66

It is a good product, and has been working brilliantly until mid December 2023, when notifications via the app all of a sudden stopped. I opened the app and it was logged out, so I tried to log back in, and that’s where the problems started. I keep getting errors, firstly not being able to get a secure connection, and now that my code and email address do not exist.I have tried to contact them via email, had an automated email back with a ticket number, etc, and have not heard back from them.i have tried to call them via their phone number, and guess what, it no longer exists. There email address now no longer exists, keep getting email bounce backs saying it can’t deliver the email as the address doesn’t exist. And today I fined that their website no longer exists. I have also tried to contact their parent company Intra Technologies UK Ltd, and guess what, their phone number, email and website no longer exists. Further investigating, Companies House state that they have failed to submit their accounts. Looking online, regarding HomeOk365 and Intra Technologies UK limited, it seems that they have disappeared, and a lot of bad reviews are now popping up, with others have the same problems as I am. On one forum it also says the companies have been dissolved. The director for these companies is Robertus Johannes Josephus VAN ECK, who is a director for a few other different companies, all showing in Companies House stating they have failed to submit their Accounts, and none of the websites work. This guy needs to be investigated.!!!

I tried to tell people how much of a scam this company was.

This firm said what it did on the tin. However it appears that they have stopped working. All the system is unconnected and impossible to use. No Web help and email address not accessible.

Not able to register product and support email is not working and not able to contact through phone

ive rang over 20 times to register my security system after failing to do it through the app with a message saying they had an unstable line or my email or membership number not known. calls and messages were ignored after leaving my number, everything on their website is now out of stock so it looks like they have gone bankrupt im now stuck with a system I cant use

Bought the indoor camera bundle a few days ago, very easy to install and has instantly made me feel safer at home.

Would highly recommend to anybody who is looking to increase their security at home!

Excellent customer service & I’m very pleased with the quality & versatility of the kit. I bought the kit & got some greatly appreciated kind & patient help to set it all up & I think I shall most definitely be buying some add-ons. Many thanks

Great smart home system. It helps me to check on my family when I am away. Water sensor helps to notify me and my family when washing machine is leaking. Very easy and quick to set up with no hassle.

Recently purchased this as my car was stolen off my drive and footage would have helped this was simple to install and setup

All I can say is poor very poor I never ask for any of there home care I believe iam a victim of fund I've tried to talk to them and all they want is 224 pound from me just got a letter from them takeing me to court plus they can't afford to pay full postage I at to pay 1.50 to get this letter

Great security and very helpful and smart technical team. Thanks Trisha for the recommendations. 10/10

I highly recommend this home safety system
The service is easy to use very secure and the customer service is top notch!! Especially To customer satisfaction big shout out to Sophie and Jay they prompt and welcoming.i request they both get a raise!!

Would like to thank you all at homeok for there patience and a good service from ray and his colleague in setting me up would highly reccomend homeok and the staff there

Equipment arrived on time, a pleasant experience when ordering, technical suppprt are fantastic, I cannot fault them in any way, they have been more than helpful & well beond what can be reasonably expected.

I had problem to install my NG camera so i called the customer support and Sophie was so helpful .She took me step by step with the installation so many times and we end up having it all up and running. Sophie was so polite with lots of patience. In the process i gave up and was thinking of returning the camera and she gave me the courage that we will get there eventually and she did.Hard work pays i was so happy with the support Sophie gave me calling and going through the process with me.Thank you so much am ever greatful i love Home OK

Technical teams is helpful to the point and time flexible and adjusted to make it suitable to my availability. Work you out of your problem to a standup position. very good customer response and step by step guide by telephone. Everyone in HomeOK teams very pleasant

Sophie was fantastic and very patient and we managed to get my camera up and running again. Have had the equipment over a year now and love the feeling of safety it gives me

My house mate got this kit and it’s super helpful and makes us all feel very safe in our home. It’s handy to check the app since we can forget if we closed windows when we go out etc. I’ve recommended it to multiple people and would definitely get it myself one day.