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HomeLoft United Kingdom Reviews 

538
•
TrustScore 3.5 out of 5

3.5

Home & Garden
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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the quality of the products, finding them to be exactly what they hoped for and well-packaged. Some also appreciate finding unique items not readily available elsewhere, and several report good delivery times and service. However, some people were dissatisfied with the delivery process, often due to unexpected shipping from the US, leading to longer wait times and additional costs like import taxes or plug adaptors. There are also concerns about customer service, with some reporting unresponsiveness, difficulty with returns for damaged items, and issues with orders not arriving or being incomplete. A few customers mentioned misleading tracking information or being asked for additional payments for delivery.

What people talk about most

Product

Clients share ambiguous opinions on product quality and suitability, with many reviewers expressing... See more

Delivery service

People report ambiguous experiences with delivery service, with many expressing frustration over long... See more

Order

Consumers find order experiences to be ambiguous, with many reporting significant delays and issues. Some... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reviewers expressing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was the only place I could find the product I wanted with reasonable shipping fees Tracking was misleading as it suggested dhl would deliver but it was Royal Mail that actually delivered but have... See more

Rated 4 out of 5 stars

I ordered the Sunbeam Wi-Fi connected mattress electric blanket and experienced a few bumps along the way. A week after placing my order, I had to email the company to find out when it would be di... See more

Rated 4 out of 5 stars

The item purchased is perfect, exactly what I hoped it would be. However I hadn't appreciated it was coming from the US so delivery took longer than exepected. But still deighted with the product.

Rated 4 out of 5 stars

The item arrived well packaged and according to information on delivery date and time. Product worked. Although I received an email when logging in to track the item asking for 1£ to complete the de... See more

Company details

  1. Home & Garden

Contact info

3.5

Average

TrustScore 3.5 out of 5

538 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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3.5

All reviews

(538)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Problem solved

I had a problem with a product I ordered. Homeloft dealt with this as soon as I advised them of the issue and resolved it to my satisfaction. I found the staff to be very helpful, knowledgeable and friendly.

23 July 2025
Unprompted review
Rated 1 out of 5 stars

Finally resolved

I am pleased to inform that after35 days from my date of order, the consignment arrived in good order today 6th August 25.
Infuture its best for Vendor to inform in advance of delivery time , undoubtedly a 35 days delivery can be improved!

29 June 2025
Unprompted review
HomeLoft United Kingdom logo

Reply from HomeLoft United Kingdom

Hi Mathews,

We apologize for the inconvenience. Your order is important to us, and we’re working to resolve the issue quickly.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
HomeLoft

Rated 1 out of 5 stars

Do not buy from this company!

Do not buy from this company!

We bought a coffee machine and it arrived broken in several parts. We tried to return it by sending photos of the damaged product, but they responded saying it was still usable and offered us a 25% discount on a future purchase. We did not buy a broken machine, and we do not accept this! We want a full refund.

Then, customer service asked us for pictures of the box, which we sent, and they still refused to accept the return. This is absolutely unfair! Where are our rights as consumers to return a damaged product?

Worst customer service ever!

19 July 2025
Unprompted review
HomeLoft United Kingdom logo

Reply from HomeLoft United Kingdom

Hi Sergio,

We’re truly sorry for the inconvenience caused by receiving a damaged product. Thank you for your understanding as we resolve this.

Regards,
HomeLoft

Rated 1 out of 5 stars

Awful customer service - don't bother!

Rang for further information about a tower fan.
Got hung up on three times by a lady who barely spoke English & was rude....

Awful customer service - don't bother!

08.07.25 - You won’t find an order as I didn’t bother after the awful service I received…

25 June 2025
Unprompted review
HomeLoft United Kingdom logo

Reply from HomeLoft United Kingdom

Dear Customer,

Thank you for your review.

We've looked into our records and couldn’t find a corresponding order associated with the details provided. To help us resolve this matter promptly, could you please share the order ID linked to your review?

Once we have this information, we will be able to investigate further and get back to you as soon as possible.

Warm regards,
HomeLoft

Rated 5 out of 5 stars

Homeloft kept me updated on the…

Homeloft kept me updated on the delivery time. The product itself was fantastic quality. Easy to follow instructions resulting in a professional finish. I would definitely use this company again. 10/10 many thanks

17 June 2025
Unprompted review
Rated 1 out of 5 stars

A rubbish, inefficient company

After two and a half weeks waiting I have still not heard a word from the company about my delivery. You call and they do not answer and the line is cut. Do not use them or trust them. I am about to cancel my order. I hope I get my money back

19 May 2025
Unprompted review
HomeLoft United Kingdom logo

Reply from HomeLoft United Kingdom

Hi Peter,

We're truly sorry for the delay with your order. This is not the kind of service we wish to provide, and we regret the inconvenience caused.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
HomeLoft

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