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Homelights Reviews 

709
•
TrustScore 4 out of 5

3.9

Lighting Store
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Review summary

Created with AI, based on recent reviews

Looking at 132 reviews, reviewers had a great experience with this company. Consumers often highlight the beautiful design and high quality of the products, mentioning that the items match expectations and look wonderful in their homes. Furthermore, people frequently note that the delivery service is efficient and that customer support responds quickly to resolve any questions or issues during the purchase process. Some reviewers were not happy with delayed shipping times, noting that orders occasionally arrived damaged, defective, or missing crucial parts. A few other people also felt that the return process was complicated and frustrating because items had to be shipped back to China.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a split in customer experiences. Many... See more

Quality

People report ambiguous experiences with quality, revealing a strong division among buyers. On one hand, many... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that the ordering process is smooth and... See more

Customer service

Consumers find customer service to be exceptionally positive, reporting a smooth and stress-free experience.... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a clear split in... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought a lamp, but It didn't encountered my expectations. I wanted to send it back, but shipment's costs were very high. At the end they gave me a 40% discount and I will try to use the lamp for a... See more

Rated 5 out of 5 stars

Beautiful mid-century appliques; I saw them in green, but I bought them also in white and dark beige. They are really perfect for my new home, also for the good price and the multiple discount. Cust... See more

Rated 5 out of 5 stars

Unfortunately I had not benn at home when the delivery company arrived and my package was retained at the nearest post office. The customer service team sent me an email with the details to ask w... See more

Rated 5 out of 5 stars

The lamps look exactly like the original ones, but al lot less expensive, finally a way to have all the lamps I always wanted, I bought 3 different ones. Although it was packed really good, one of t... See more

Company details

  1. Lighting Store

Contact info

3.9

Great

TrustScore 4 out of 5

709 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.9

All reviews

(709)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent Communication

Excellent Communication, very professional supplier and friendly, very well packaged, I am very happy with the lamps, great product

30 September 2025
Unprompted review
Rated 5 out of 5 stars

The lamp are perfect

The lamp are perfect. All in the process of order was ok and also the customer service was Kindly
The lamp are exactly as in the picture and perfect for my environement

15 September 2025
Unprompted review
Rated 1 out of 5 stars

Bad products, missing pieces, illegal support claims

It's okay to be a chinese dropshipper that pretends to be based in NL. Kinda scammy, but okay. However, the prices are bad for the quality of the goods received, the goods were damaged AND missing pieces (including instructions!) in my order, the company pretends not to know how EU consumer protection laws work, and support will ghost you after a couple of exchanges. Stay away, save your money for something else.

1 August 2025
Unprompted review
Homelights logo

Reply from Homelights

Hello. This is the customer service team.

When we first received your feedback here, we couldn't locate your order in our order and email system. So we requested your order information. However, we didn't receive a response, causing we couldn't follow up your case.
We then received your second feedback here. We again requested more information and received your email address, without the order number or recipient name. Unfortunately, we still couldn't find your order with the email address you provided.
Did you register and place your order with this email address? Or could you confirm that your order was placed with us and the product was from us?

Thank you very much.

Rated 5 out of 5 stars

Great services

Great services, fast delivery. The lamp looks great. I'm just little bit sorry that I haven't noticed that you need to turn it on and off several times to change the light color.

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Great products and services

I bought two designer lamps from Homelights.nl
The first one came very quickly. The second one was a little late because I wanted it to have a remote control and a dimmer. So it was late and they had to install it from the factory. Great service from the support team and they responded to my request very quickly. The second lamp came but the lampshade was broken, maybe from the company that delivered the package. Anya Yao from the support team responded immediately to my problem and sent me a new one. 5 stars.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Good quality and assistance!

The products are very good! I bought two tipes of lamps, one of them is a replica of another famous brand (too much expensive for me though) it's very very similar and costs less than a quarter! The shipping was good every product was fine and packed well to resist, I had an issue with the tracking link but I received immediately response and what I needed. So five stars for you guys!

1 July 2025
Unprompted review

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