Home Energy Reviews 

I switched away from HE and already had enough credit on the account to pay for the final bill and then HE took another DD 2 weeks after my account switched. When I asked them to expeditie the final bill and refund they replied that final bill can take 4-6 weeks. We are still waiting for the opening meter read from the new supplier so we can raise the final bill based on that.

Once it has been validated by the system flows we can then look to generate the final bill hence why this process can take several weeks.

I then asked them to just refund the last DD and got the same reply again.

I see other people are having the same issue.

Dealt with Rachael, kept to her promise on when she'd contact and what would be done. Cannot ask for anything more. Needed a final bill and she picked up with the other provider and resolved in a very timely manner.

Rachael has helped me twice now and both times been very quick and helpful with her answers over live chat. It's much appreciated!

Just joined the company, seeking a competitive deal. Process was very easy and took less than 10 minutes. I had a minor query and used the chat function. All resolved within seconds - fantastic service. All of this and saving a small fortune, too.

We switched to Home Energy when they offered the best fixed-rate deal. The process was simple, their website was easy to use, their billing was clear and their customer service was very responsive and helpful.

Have been with Home Energy for 18 months without any problems. Their KW/hr tariff has consistently been the cheapest on comparison sites. Last year I paid a fixed 19.99p per unit and this year it's a variable tariff which started off at 22p per unit but has since reduced to 21p per unit with a standing daily charge of 57.9p.
Previously EON required me to have a meter installed in order to get their cheapest tariff, but Home Energy don't seem to use the meter. This is no problem as I've always taken my own monthly meter reading for my spreadsheet so it is no problem also sending the reading off to Home Energy.

Joe talked without script and was a refreshing change from bot-like chats. He answered all questions directly and was what customer service should be. Getting a smart meter that works has taken three months because of involvement of third parties and their faulty tech, but at least it's reassuring to be with a company that has good customer service.

Dawn is an excellent customer service professional, helping me with my queries so kindly.

Request processed straight away with no queries and monthly dd reduced aswell which was a bonus

I cancelled well within the cooling off period but got charged £85 while I thought I had switched to another provider. No communication to confirm either way.

It was pretty easy to get help once I identified how to make contact.
I haven't had a resolution to my problem yet but the agent was helpful and appeared knowledgeable.

Reasonable service when provided, but dreadful admin and customer service experienced when switching away. After almost 2mths, am still wait for repayment of c.£100 credit balance. Beware.

I was already using HE as my electricity provider. Aysha, helped me seamlessly switch my gas to HE as well.

Dawn was very helpful and knowledgeable. She solved my issues quickly and in a very pleasant manner. She could not have been more helpful.

Aysha was awesome in her help!

Be careful with this company! after you move to another supplier they continue to take unauthorised payments and this could leave you overdrawn… also they reassure you there will be an ‘urgent refund possibly same day?’ Here I am 3 days later still waiting, so not in any hurry to give me my money back! I should have cancelled the direct debit and let them bill me for the outstanding £40
Update 27 May, there’s something very odd going on with this company? I didn’t get the refund as promised and I chased up again yesterday and they said there was no record of my previous call (despite the fact they sent an email) and it would definitely be paid later in the day… It wasn’t! I called again this morning and they said it would definitely be paid today! There’s always a smell of insolvency when they take money they shouldn’t have and keep promising to pay it back but don’t?
In response to the supply from Home Energy - my contract ended 18 April with £40 in debit, you took the full payment on 20 May, over 1 month later… thanks
Update 28th May - after 3rd call to them yesterday where operator assured me the money would be refunded that afternoon and she’d liaise with everyone to make sure this happens and also listen to the two other calls to see what went wrong and then keep me fully informed… I never hard from her again and I didn’t get my money! Jeez this company is in serious trouble!
I finally asked my Bank to recover my money and the bank has now reversed the direct debit… if this company go under at least I’ll have my money!

I had a really frustrating experience with Home Energy. When I tried to join online, their system wrongly labeled my meter as a Smart Economy 7 meter, which it isn’t. That was the only tariff available, so I couldn’t proceed. I had to phone them instead.

When I called, the young lady who answered was dismissive. She kept pushing me to do it online, even though I said I preferred a phone call. She asked, “What’s wrong with the online process?” and I replied, “What’s wrong with the telephone process?” After that, she went silent and had no answer. The call broke down, and I ended up giving her a piece of my mind, with a few choice expletives.

Having done some research, I learned that Home Energy is a family-owned business, which explains a lot—the person answering the phone had the arrogance of either an owner or a child of one. Why does Generation Z think that telephone conversations are something nasty and awful? Honestly, they have no concept of real-world life—everything has to be online with them. I won’t be joining this lot, and I do not recommend them.

I’ve just taken the time to read through the negative reviews. I feel completely vindicated. 20% negative, but not a good luck. We all can’t be wrong. Don’t go anywhere near them!

Sei was extremely helpful and answered my question promptly.

Having left British Gas for poor customer service I am so pleased with Rachel at Home Energy who was so helpful today I felt heard and supported in sorting out my billing. She spent the time explaining the meter and direct debit billing increase. Thank you.