Friendly professional engineer whose work was perfect and competently completed

I asked for a morning visit between 8 and 1pm, but the fitter arrived at 13.45. very knowledgeable fitter and got me working again in about 30 minutes. I would give 5 stars but of the late visit.

Service was excellent job done within 2 hours of ringing engineer was friendly and polite and excellent with talking to my husband who has speech problems Hooghly recommended

Great guy who helped me a lot!

Excellent service, explained the problem and didn't make me feel silly.

Quick response to our needs. Communication between us was excellent.

Jay done a good job on my ariel thank you

Aerial fault. Technician arrived same day, diagnosed new power supply unit needed. Supplied, fitted and tested all OK. All done in less than 20 minutes. Then informed by head office that the invoice was £180 incl vat, which I consider excessive. However, I paid up as I didn't want the hassle.

Promt service good advice

Tyrell was my Engineer and was absolutely excellent. Experienced, Knowledgeable and Professional. Highly Recommended.

Very disappointed as I explained that I was looking to have. Sky glass 65inch tv mounted on the wall. Also explained the size and that I already had a 55inch tv on the wall but wanted that to be taken down and the Sky glass put in its place. The engineer turned up this morning on his own, it’s a heavy TV and would require 2 people and that he would have to call his office and they would likely call me with a price, the next thing was the engineer saying the office said they can’t do the job but no explanation as to why.
The company advertises that the mount TV’s on walls but then wouldn’t do the job.

The aerial was fitted promptly and efficiently. Very good service all round. Many thanks.

Quick courteous service. Friendly engineer Raymond was very helpful.

Called to give me a time of arrival so not sitting around for the whole of the time slot
Polite and informative staff who explained everything

The firm didn't turn up as arranged. Later that day I got an automated phone call suggesting new time slots, but with no option to cancel. The call was repeated maybe a dozen times in the following two hours. Then the automated emails started; the same text over and over, so they obviously weren't reading my replies. Finally a human being phoned at 8am the next day, expecting to start the job, which I had never agreed to.
Incidentally, the automated system then suggested I write a review, so I have.
Avoid this firm until they either ditch the automated system which amounts to harassment or add the options to cancel or speak to real person.

Booked an appointment the even called to say the engineer would arrive in 1 hour. Never came can’t get any response from them. Don’t use this company

Very pleasant man. Good service and recommendations on going forward.

Came to remove our aerial as agreed. As part of the work I expected, wrongly it now seems, that they would do a full and complete job. As part of the aerial removal the cavities have been left in our brick work so I contacted HDS again to arrange them to come and fill the cavities, as you would expected for the amount of money they change. I initially spoke to someone who said they would pass it to their customer service team who would be in touch, but I didn't hear back. Contacted them again today and spoke to Reece who said he would pass this to his manager. Received a call back just now from the manager who seemed to think he was being in some way professional, in fact he was so condescending and rude in the way he spoke to me. Had I not spoken to this manager then I probably would have just gone for a 3 star, pretty expensive for what is effectively ladder rental, but your manager has helped create this awful experience.

From the first phone call to the office no music, no waiting spoke to a human, He politely ask me what the problem was, he then asked me weather we would be in today because if we were he could get a engineer to see the problem and give us a quote, He arrived in about hour and half weighed up the situation he then asked me to ring the office back to get a quote and if I was happy the engineer which was still on site could go a head and do the job. We were more then happy to let him get on with the job. The engineer was so helpful new exactly what he was doing no fuss no mess and solved our problem, We were amazed and so glad that the whole problem that we had was solved and completed in a matter of hours. I just wish other companies would take a leaf out of their book. We would highly recommend this company. Top Marks! CB