Home Coffee Machines Ltd Reviews 

I did my research, including service and price and then rang Ciaran in Home Coffee Machines. He was knowledgeable, helpful and simply allowed me to choose the machine I wanted, offering pros and cons. He then shipped the machine same day I paid and it is super. I wish all customer service was this high standard. The machine is fantastic and his coffee is now our preferred coffee beans also.

Really special customer service and a great coffee machine setup. I bought a Profitec machine and grinder. Ciaran really took the time to answer any questions we had, and even followed up (unprompted) afterwards to check in that we were getting on OK. So now we have coffee that tastes a big step up from the last machine, and we're happy if ever we do have questions, we can go back for help.

So I have had the ECM V Profi PID with flow control now for 2 weeks. This is a serious step up from the Gaggia Classic which I ran for 14 years. With impeccable build quality, the ECM is a statement piece as well as making great coffee from the first shot. After Ciaran answered a few questions, the order arrived 3 days later. Process was quick, efficient and painless. Great discount too. If I had have been quicker off the mark, another €100 off for the taking. As I mentioned, I opted for the flow control. This was fitted prior to shipping. After running some tests, it seemed that with with flow lever in the off position, there was still 5g/s of flow. This was quickly remedied by repositioning of the flow lever for zero flow position. Flow rate tracked well after this and compared with other results online. A slight niggle when the brew switch is open in that there is a vibration of the hinged lid covering the water tank making the machine sound louder than it should be. Yet to figure out what to do about this. Overall, a fantastic machine backed up with great service. Only problem now is my Rancilio Rocky may need a serious upgrade too.

Excellent customer service! Communicated every step of the repair and followed up after to ensure quality of service. 💯 would recommend

I sent our very expensive Sage coffee machine for repair to Home Coffee Machnies Ltd. They arranged collection from our home very promptly. Within a day we had the repair quote and accepted it. We got am email with the return date and this return delivery was exactly as stated in the email. The delivery was securely packed. There were 2 follow up customer satisfaction service calls and an email thanking us for the business. Overall this was a 5 star experience and I'd strongly recommend this company if you need a coffee machine repair.

Excellent customer service from Ciaran! Communication was impeccable! Delivery was quick.

Whole process of buying coffee machine. Ciaran guide me with everything on chat. I’m absolutely happy with my new Profitec. Amazing machine . Highly recommend this shop. For sure will buy more products from Ciaran. Great experience!!!!💪🏻💪🏻👍🏻👍🏻

I was looking to upgrade my espresso machine and had a few on a shortlist, Ciaran assisted me on which factors would make a difference based on my options and I chose the Lelit MaraX. After picking my machine delivery was on the next business day. Packing was perfect and received some extra goodies with my order, which were an awesome surprise.
Thanks so much for your help!

I bought a Lelit Bianca from Ciaran who was great to deal with, gave solid advice and provided super quick delivery.

The machine is amazing, really happy I ordered from Home Coffee Machines. Thanks again!

The price is very attractive.
Also it covered all of the taxes, shipment, customs etc.
No other expenses besides what was on the invoice, super convenient.
The shipment was at light speed, 48 hours and the machine was at my door, on an international delivery, amazing.
Also they answer the chat promptly so it was very nice to be able to talk to someone who answers all of my questions.
Keep at it!

My Sage coffee machine stopped working. I thought it was doomed. Luckily I found Ciaran. Easy, quick, professional repair. Back up and running. Highly recommended.

Ciaran fixed my Sage Barista which was leaking even after replacing the seal. Have it back a week now and it's as good as new. Great communication throughout and popped in a bag of beans when returning

Ciaran at Home Coffee Machines demonstrated the epitome of what customer service should be all about .He was friendly in his manner and very keen to make sure that the issue in question was resolved as fast as humanly possible which he achieved with great aplomb .Above all ,it was very evident that customer satisfaction was top of Ciaran's priority.

My machine was repaired and delivered back to me in 10 days. Ciaran replied to my questions the same day. A fantastic company.

Fast and efficient service.
Items ordered were in stock and delivered, very well packed, to U.K in three working days.
Questions answered quickly.
Trouble free purchase.
Would highly recommend.

Update - we had the Profitec machine 4 days and it broke 👎. We are still without it as of 5th April - not so fast at getting it back us or updating us very quickly. Such a shame. These home barista machines are great until something happens - then the suppliers feel a long way away unfortunately 😔

11th April - Still no sign of our machine. Waited in just in case. The carrier is still a representation of the overall picture unfortunately. We really now need a replacement please as it's gone on long enough.

Sorry have had to amend the star rating because you should have issed a replacement really.

Final update. April 2023
Very sadly the machine finally turned up damaged. End of the road for us and was issued a refund. My advice with hindsight is that you are best served with a local supplier if you can to avoid lengthy courier travel should things go wrong.

Ciaran was a joy to work with we could not be happier with our new espresso machine. Despite reaching out late on a Friday, and the owner about to go on a vacation, the machine was still shipped same day and arrived promptly. They have quickly answered all of my questions and provided the best customer service you could ask for. Thank you again for a great experience!

Purchased a Profitec Pro 600 from Home Coffee Machines a few weeks ago. I had a couple of questions about the machine and the ordering process, and Ciaran was very responsive and friendly. I placed the order, and the machine arrived at my door in the US in 3 days in perfect condition, very well packed. I was very impressed with the service, and would recommend this company without hesitation.

We sent our beloved Gaggia Classic to Ciaran for a refurb, it was 19 years old and although we'd looked after it we felt it needed a bit of TLC. The service was first class, we booked it in ahead of time and it was turned round within the week. Courier pick-up and drop-off included in the price so no faffing around at post offices. Transparent pricing and a full description of what needed to be replaced and why. The most important part - the coffee on that first morning after we received it back was amazing! Would recommend Ciaran if your machine needs a new lease of life.

I never expected this much help and support from any company, but Ciaran's knowledge, amazing willingness to support a customer and not just sell any product are a massive part of what will make me come back and buy more items from Home Coffee Machines Ltd
Honestly couldn't recommend it high enough

I have contacted many coffee machine shops and this was a really positive experience right from the beginning.My overall experience can be rated as 5 star, especially the service provided. I was helped all the way through the whole purchase process, no matter what question I had about the product or service, all were answered without being pushed to purchase the product. The owner is really interested in customer's satisfaction.