homechoice.co.za Reviews 

Never purchased from homechoice. Get hundreds of text and phone calls saying some random person owes money. They won't remove my number from their contact list. Horrible customer service.

Faulty washing machine and gaslighting.

Faulty washing machine and gaslighting.

I’ve been paying for a faulty washing machine for over 3 months, and despite multiple attempts to resolve the issue with Defy customer service, their communication has been awful. They sent an order to HomeChoice to close the case without offering any replacement or repair. The store manager has shown no empathy and failed to provide any support or follow-up. It feels like I’ve been left stranded, with my money being taken but no action taken on their part. The lack of urgency, support, and communication is extremely frustrating. This is my first time to make a purchase at this store and with Defy brand,I will never ever make any purchase ever again to this store, and I will sure make people aware of this awful experience and gaslighting.

I ordered 1 bedside table. Waited 7 days for delivery only to find they sent the completely wrong one! Sent me one that is cheaper and I paid the full price already. Now I have to wait another 14 days for them to collect the return and probably another 7 days to hopefully get the correct item delivered. This was my first order with Homechoice and it is safe to say it will definitely be my last. Customer service is not a worry for them.

Home Choice has been harassing me non-stop, bombarding my phone with 10 to 20 calls a day like some relentless scam operation. I block their number, and they just call back with one digit changed, over and over again. This has been happening every single day from 7 AM for TWO MONTHS—absolutely unacceptable! I have never even heard of Home Choice, nor do I care to, but this level of harassment is beyond outrageous. Enough is enough—if this doesn’t stop immediately, I will take action.